Sessions

SESSIONSLATEST RESEARCH

Sessions - Attract and Retain Customers
24 Sessions

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Sunday

Sunday
01:00 PM-02:00 PM

Web Business Model Evolution, 2000 Through 2010

Speaker: Charles Abrams
Session Type: Track Session

Location: Yacht & Beach Hotel - Grand Harbor North
ID: 01A
Track: ET

sym17_01a.pdf

sym17_01a.ppt

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Sunday
02:30 PM-03:30 PM

The Business Intelligence Competency Center: Organizing for Success With BI and PM

Speaker: Bill Hostmann
Session Type: Track Session

Location: Yacht & Beach Hotel - Asbury Hall AB
ID: 02A
Tracks: BI/IM, PCC

sym17_02a.pdf

sym17_02a.ppt

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Monday

Monday
09:45 AM-10:45 AM

Critical Sales and Marketing Technologies for Attracting and Retaining Customers

Speaker: Michael Dunne
Session Type: Track Session

Location: Yacht & Beach Hotel - Asbury Hall A-D
ID: 11F
Track: EAPP

sym17_11f.pdf

sym17_11f.ppt

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Monday
11:15 AM-12:15 PM

What You Need Is What You Get: Unleashing Applications and Communications via Context-Driven Architecture

Speakers: William Clark, Ken Dulaney, Bob Hafner
Session Type: Track Session

Location: Dolphin Hotel - Southern III-V
ID: 12E
Track: IO/BC

sym17_12e.pdf

sym17_12e.ppt

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Monday
11:15 AM-12:15 PM

Performance Management Technology and Metrics That Help Attract and Retain Customers

Speaker: Gareth Herschel
Session Type: Track Session

Location: Swan Hotel - Swan 6
ID: 12L
Track: TT/IO

sym17_12l.pdf

sym17_12l.ppt

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Monday
11:15 AM-12:15 PM

Green IT: Good for Business?

Speaker: Simon Mingay
Panelists: Dennis Pamlin, Chris Tuppen
Session Type: Track Session

Location: Swan Hotel - Osprey
ID: 12M
Track: ET

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Monday
03:30 PM-04:30 PM

Getting Started With Business Process Management

Speakers: Elise Olding, Bill Rosser
Session Type: Track Session

Location: Dolphin Hotel - Southern III-V
ID: 14E
Track: BPI

sym17_14e.pdf

sym17_14e.ppt

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Tuesday

Tuesday
08:00 AM-09:00 AM

Virtual Worlds: To Second Life and Beyond

Speaker: Stephen Prentice
Session Type: Track Session

Location: Yacht & Beach Hotel - Grand Harbor North
ID: 21E
Track: ET

sym17_21e.pdf

sym17_21e.ppt

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Tuesday
08:00 AM-09:00 AM

Enterprise 2.0: The Corporate Side of Web 2.0

Speakers: Tom Austin, Anthony Bradley
Session Type: Track Session

Location: Swan Hotel - Swan 1-4
ID: 21I
Track: PCC

sym17_21i.pdf

sym17_21i.ppt

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Tuesday
09:30 AM-10:30 AM

Debating the Future of Manufacturer and Retail Collaboration: Will Web 2.0 Technology Make It Worse or Better?

Speakers: Dale Hagemeyer, Hung LeHong
Session Type: Panel

Location: Dolphin Hotel - Southern II
ID: 22G
Track: IFP

sym17_22g.pdf

sym17_22g.ppt

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Tuesday
02:00 PM-03:00 PM

The Bank Is Dead: Long Live the Bank

Speaker: Stessa B Cohen
Session Type: Track Session

Location: Dolphin Hotel - Southern I
ID: 23F
Track: IFP

sym17_23f.pdf

sym17_23f.ppt

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Tuesday
03:30 PM-04:30 PM

The Rise of Online Communities

Speakers: Marti Harris, Hung LeHong, Jorge Lopez, Mike McGuire, Herbert Strauss
Session Type: Track Session

Location: Dolphin Hotel - Southern I
ID: 24G
Track: IFP

sym17_24g.pdf

sym17_24g.ppt

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Wednesday

Wednesday
09:00 AM-10:00 AM

Mastering Master Data Management

Speaker: Andrew White
Session Type: Track Session

Location: Yacht & Beach Hotel - Grand Harbor North
ID: 31A
Track: BI/IM

sym17_31a.pdf

sym17_31a.ppt

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Wednesday
09:00 AM-10:00 AM

Customer Relationship BPO: From Call Centers to Customer Analytics

Speaker: Matthew Goldman
Session Type: Track Session

Location: Yacht & Beach Hotel - Salon 1-4
ID: 31B
Track: BPO

sym17_31b.pdf

sym17_31b.ppt

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Wednesday
09:00 AM-10:00 AM

IT Service Support Drives the Business’s Overall Satisfaction With IT

Speaker: David M. Coyle
Session Type: Track Session

Location: Yacht & Beach Hotel - Grand Harbor South
ID: 31C
Track: ITO

sym17_31c.pdf

sym17_31c.ppt

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Wednesday
09:00 AM-10:00 AM

Co-opting Customer Innovation: The Wisdom of Crowds or Ignorance of the Masses

Speakers: Robert H. Booz, David Furlonger
Session Type: Track Session

Location: Dolphin Hotel - Southern I
ID: 31G
Track: IFP

sym17_31g.pdf

sym17_31g.ppt

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Wednesday
02:00 PM-03:00 PM

Google vs. Microsoft: Consumerization and Web 2.0

Speakers: Tom Austin, David Mitchell Smith
Session Type: Track Session

Location: Yacht & Beach Hotel - Grand Harbor North
ID: 32F
Track: MEGA

sym17_32f.pdf

sym17_32f.ppt

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Wednesday
02:00 PM-03:00 PM

Prospering in a World Where the Consumer Is Truly the King

Speaker: David Schehr
Session Type: Track Session

Location: Dolphin Hotel - Southern I
ID: 32I
Track: IFP

sym17_32i.pdf

sym17_32i.ppt

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Thursday

Thursday
08:00 AM-09:00 AM

The Secret to Delivering Superior Customer Service in the Contact Center and Beyond

Speaker: Michael Maoz
Session Type: Track Session

Location: Yacht & Beach Hotel - Salon 5-8
ID: 41L
Track: EAPP

sym17_41l.pdf

sym17_41l.ppt

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Thursday
03:00 PM-04:00 PM

How Virtual Worlds Can Provide Real Value in Our Business Lives

Speaker: James Lundy
Session Type: Track Session

Location: Yacht & Beach Hotel - Grand Harbor North
ID: 44E
Track: ET

sym17_44e.pdf

sym17_44e.ppt

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Thursday
03:00 PM-04:00 PM

Cool Ways to Shop: The Store of the Digital Native

Speaker: Hung LeHong
Session Type: Track Session

Location: Dolphin Hotel - Southern I
ID: 44F
Track: IFP

sym17_44f.pdf

sym17_44f.ppt

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Thursday
04:30 PM-05:30 PM

Beyond Web 2.0: What Comes Next

Speakers: Gene Phifer, David Mitchell Smith
Session Type: Track Session

Location: Dolphin Hotel - Southern III-V
ID: 45A
Track: ADI

sym17_45a.pdf

sym17_45a.ppt

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Friday

Friday
09:30 AM-10:30 AM

Defy Limits by Collaborating Outside the Enterprise

Speaker: Dave Aron
Session Type: Track Session

Location: Dolphin Hotel - Southern III
ID: 52I
Track: IE

sym17_52i.pdf

sym17_52i.ppt

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Friday
09:30 AM-10:30 AM

Innovation and the Next Generation of CRM

Speakers: Michael Maoz, Scott D. Nelson
Session Type: Track Session

Location: Dolphin Hotel - Oceanic 1
ID: 52J
Track: EAPP

sym17_52j.pdf

sym17_52j.ppt

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