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Sunday
03:00 PM to 07:00 PM | |
Sunday
04:00 PM to 05:30 PM | |
| The Gartner Infrastructure and Operations Maturity Model (IOMM) helps IT organization understand what their current maturity level is and gives guidance on building a roadmap for prioritized, systematic and continual I&O improvement. In this workshop, we will give an overview of the IOMM the four major dimensions: people, process, technology and business management. Workshop participants will develop best practices to systematically and continually improve I&O in these critical dimensions. |
Sunday
04:00 PM to 05:30 PM | |
| IT infrastructure and operations (I&O) is up to 70 percent of the total enterprise IT budget. The pressure for I&O leaders to reduce costs has intensified during these turbulent times. This interactive workshop is a hands-on activity with your peers focused on best practices and new ideas for optimizing costs within your organization. In it, participants will share best practices to drive costs out of infrastructure & operations.
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Monday
07:00 AM to 08:00 AM | |
Monday
07:00 AM to 06:00 PM | |
Monday
08:00 AM to 08:15 AM | |
Monday
08:15 AM to 09:15 AM | |
| We are at the start of a new decade, a decade of potentially profound change in how we build, manage and extend our infrastructures. The evolution of I&O continues at an alarming rate, even in an era of tighter budgets, shorter change cycles and increased demand. This presentation will address what key technologies I&O leaders should focus on, and which emerging trends they should be aware of in the next five years.
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Monday
09:30 AM to 10:30 AM | |
| Identifying the business value of infrastructure and operations continues to be an elusive target for I&O executives. This presentation will provide pragmatic advice and examples on where the business value is and how it can be quantified. With this, business justification—from cost reduction to improvements in business metrics like customer satisfaction—will be addressed. |
Monday
10:45 AM to 11:45 AM | |
| IT operations has been going through significant changes in the last few years to meet the needs of the business such as achieving higher levels of availability, meeting compliance requirements and reducing per unit service delivery costs. At the same time it is implementing and managing new technologies such as virtualization and composite applications as well as investing in ITIL and process improvements in order to become more business and service centric. So what does the future hold for IT Operations Management? Is it more of the same or are there new perspectives? This presentation looks at what you can expect from the future of IT operations management from each of the dimensions of People, Process, Technology and Business Management. |
Monday
10:45 AM to 11:45 AM | |
| Many organizations are in the process of implementing guidance from the IT Infrastructure Library and a growing number are leveraging ITIL version 3. Learn from peers what has worked for them, and perhaps more importantly what they would do differently if given the chance. |
Monday
10:45 AM to 11:45 AM | |
| Join your industry colleagues for a peer exchange on IT service catalog projects. Find out who’s responsible for the IT service catalog in the IT organization, how far along their projects are, and what they’ve included in their service catalogs (how many services, how granular, business services, technical services, etc.). Share your experiences on what aspects of your service catalog project have helped improve customer experience and IT efficiency, as well as lessons learned and pitfalls for your industry colleagues to avoid.
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Monday
10:45 AM to 11:45 AM | |
| The majority of large enterprises see private clouds in their future. Choosing whether to invest in building a cloud service versus buying from cloud service providers will become more challenging over the next few years. How private cloud architectures are designed and built matters. This presentation will discuss the private cloud computing trend, best practices and case studies. |
Monday
10:45 AM to 11:45 AM | |
| As unified communications (UC) technologies make their way into the enterprise, new paradigms for how enterprises and individuals communicate and collaborate are emerging. While most organizations “feel” there is improved business value, it has remained difficult to quantify. This has become easier as early adopters start to integrate UC with the business applications and the business processes. These communications-enabled business processes (CEBP) can dramatically improve the efficiency of the business processes while removing human latency. This session will assess UC technologies and review and quantify the benefits, through case studies, of companies that have communications-enabled their business processes. |
Monday
10:45 AM to 11:45 AM | |
| Every organization struggles with their backup/recovery practice. The server farm, number of applications and the network infrastructure have grown tremendously in recent years, but often the backup approach has not kept pace. Now IT organizations are being asked to protect remote office and mobile employees as well. Service levels, scale and ease of use are often challenges. Learn what new technologies are available to help you better address your current and upcoming recovery challenges. Also find out where the backup market is headed in the future. |
Monday
11:45 AM to 01:45 PM | |
Monday
12:00 PM to 12:30 PM | |
| The storage platform you select is the cornerstone of your entire virtual infrastructure. Building your data center based on a Fluid Data architecture provides a flexible, ultra-efficient IT infrastructure that cuts cost, time and risk. Stack your plate high as you listen to one Compellent user explain how Fluid Data storage from Compellent provides a solid foundation for a fully virtualized IT infrastructure. |
Monday
01:45 PM to 02:45 PM | |
| Designing and staffing a Data Center Command Center continues to be a challenge for IT organizations looking to align IT operations capabilities, goals and deliverables with the demands and needs of the business. To achieve success IT operations organization, staffing and skills decisions must be aligned with how IT management tools are chosen, implemented, integrated and used. Understanding how personnel and tools relate allows IT operations to achieve a greater level of cost control, IT control, business accountability and operational efficiency. |
Monday
01:45 PM to 02:45 PM | |
| CMDB is really 2 parts process, 2 part people and 1 part tool, but everyone’s focus is on tools! Even though there are only about 3-5% of large enterprises actually running a CMDB and getting business value, at least 40% of enterprises, large, small and everything in between are doing something “CMDB” – planning, processes, RFP, reorgs, etc. There is significant enlightenment from enterprises on what it actually takes to implement a CMDB and all of it’s associated baggage- service modeling, dependency discovery, resource allocation, etc. Join us and share your experiences with your peers! You’re sure to get some take-aways that will help you no matter where you are on your CMDB journey. |
Monday
01:45 PM to 02:45 PM | |
| The hype surrounding emerging data center networking technologies continues. Virtual I/O, convergence of storage and data networking, the migration to 10G server connections and Top of rack switching are all being discussed. The round table session will explore what organizations are actually doing and where they see opportunities to use these technologies to improve their operations. |
Monday
01:45 PM to 02:45 PM | |
| X86 Server Virtualization is a given in all data centers, but how do you take things further? As infrastructure unifies and server roles and personalities blur you need to rationalize technology choices and leverage virtualization across the portfolio. This session looks at how to reuse virtualization practices between projects and reduce complexity. |
Monday
01:45 PM to 02:45 PM | |
| Users creating a cloud storage strategy much evaluate a plethora of established and emerging vendors, new pricing models, new technical approaches to overcoming public cloud storage limitations and traditional security, regulatory, political and budget considerations. This session explores the benefits and risks of deploying cloud storage into your environment by examining the following key issues: |
Monday
01:45 PM to 02:45 PM | |
| The coming client software migration may be the biggest ever. Most organizations have skipped Windows Vista, and Windows XP will not be usable forever. Organizations need to understand Microsoft and ISV support for Windows XP and budget, plan and execute a move to Windows 7. Along with that, many organizations will consider a new version of Office or even alternatives to Microsoft Office. This presentation helps organizations understand what’s required and how to avoid the pitfalls. |
Monday
03:00 PM to 04:00 PM | |
| As IT organizations increasingly embrace virtualization and cloud computing, they are freeing applications from the constraints of the hardware infrastructure. This allows IT to respond more quickly to changing business needs and priorities while also opening opportunities for more efficient and automated management processes. This session will explore the impact of cloud computing and the new requirements for management. |
Monday
03:00 PM to 04:00 PM | |
| Join us for a look at a new and unique integrated IT management approach that will empower IT to drive business efficiency and agility, and provide the most effective way to manage private cloud environments. This discussion includes a case study from a customer using Oracle Enterprise Manager Ops Center (formerly Sun Ops Center) to achieve significant IT management cost savings while delivering greater business efficiency in a diverse IT infrastructure with physical and virtual resources. |
Monday
03:00 PM to 04:00 PM | |
| Windows 7 migration presents a rare opportunity for businesses to get their IT houses in order and transform them into more efficient IT organizations. Painting the interior of a house is a good analogy. Businesses willing to invest some incremental resources and effort can use the migration to Windows 7 as a transformative event. For example, needed updates to client security can and should be addressed. In both cases, careful planning and prep work up front always yields a better end result. |
Monday
04:15 PM to 05:15 PM | |
| IT operations management professionals are challenged to move toward service and business alignment while dealing with increasing change and complexity. Current technology trends (e.g., process frameworks, IT automation, virtualization and cloud computing) have affected the vendor landscape. We will analyze the strategies and architectures of the largest IT operations management software suppliers (BMC Software, CA, HP and IBM Tivoli) and identify possible new entrants. |
Monday
04:15 PM to 05:15 PM | |
| In this analyst/user roundtable, we will discuss your experiences with sustaining highly available services on virtualized infrastructures. Our topics will include your experience with using private cloud infrastructure to support mission-critical workloads, using virtual environments for various aspects of disaster recovery including testing and actual recovery, and maintaining continuously available service by migrating workloads from one virtual environment to another. Come to share and learn what works and what to avoid. |
Monday
04:15 PM to 05:15 PM | |
| Recovery-in-the- cloud services that support managed backup, restoration, testing and operations failover can become one of the future bright spots in what is otherwise a largely dormant industry. One key reason is the “always-on” nature of the cloud, making both recovery and failover testing far more flexible and actionable than is currently the case with more traditional shared subscription services. However, this service segment is extremely nascent and unfortunately its potential benefits are currently shrouded by far more questions than concrete answers at this point.
Issues to be discussed include:
What are “recovery-in-the-cloud” services, who is offering them and how are they priced?
Is this class of cloud service of interest to your organization? Why or why not?
If these services are not of interest, what functionality, price points and level of provider maturity would be needed in order for you to seriously consider service adoption?
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Monday
04:15 PM to 05:15 PM | |
| Centralizing the desktop in the data center is perhaps the hottest trend in client computing. We cut through the hype, discuss the technology and share customer implementations and best practices to help identify if it is right for you. |
Monday
04:15 PM to 05:15 PM | |
| Businesses have spent a great deal on storage over the years. While storage capacity and backup and recovery are perceived as adding value, IT increasingly finds itself needing to justify past expenditures and to better justify new spending. This session examines the cost and benefits of the storage investment, how to determine investment priorities, contain expenses and get more out of what is already deployed. |
Monday
04:15 PM to 05:15 PM | |
| The use of servers and the products themselves are in a state of flux, as users look to create more flexible, more resilient, more energy efficient and simultaneously more cost-effective data centers. This presentation covers the key dynamics forcing this change, the evolving technologies, the reshaping of products and markets, and consequently the resulting effects upon users. Learn what issues you must address and what steps can position you to most benefit from these changes ahead. |
Monday
05:30 PM to 06:30 PM | |
| Review with your peers and Gartner analysts your experiences with developing large-scale leading-edge virtualized infrastructures, including private cloud computing architectures. We’ll discuss best practices, problems to avoid, challenges, and examples from elsewhere in the industry. |
Monday
05:30 PM to 06:30 PM | |
| Virtualization technologies are impacting network architectures from the data center to the desktop. As organizations respond to increased business demands for agility the network must become more flexible and integrated more closely into virtualization systems. |
Monday
05:30 PM to 06:30 PM | |
| IT organizations are moving rapidly to leverage virtualization in order to become more “cloud-like” in terms of service delivery. But virtualization is only a small part of the battle. Delivery of the next generation data center will require enterprises to think and act like the major cloud services providers. This means potentially challenging the conventional wisdom upon which 40 years of IT has been built upon. |
Monday
05:30 PM to 06:30 PM | |
| Although the economy is starting to show signs of a rebound, IT I&O leaders should realize that cost pressures will increase rather than dissipate. Choosing the right places to drive optimization and ensuring that long-term vendor strategies will drive down costs and improve flexibility is essential for this decade. In this presentation we will provide tactical and strategic guidance on how to drive cost optimizations with the IT organization and continue to meet service level expectation of the business. |
Monday
05:30 PM to 06:30 PM | |
| The economy has put added pressure on many organizations to more efficiently utilize the capacity they have in place—whether it is the physical data centers they have or the servers that reside within them. As such, even though many organizations have past experiences with consolidation projects, they are finding they are under increased pressure to optimize their costs and possibly further consolidate. The good news is that advances in technology have made second- and third-wave consolidation projects now viable. We will look at some key trigger points in deciding when to consolidate, best practices in how to get started and recommendations for each phase of a consolidation project, including best practices in relocation or closure of an existing data center. |
Monday
06:30 PM to 08:30 PM | |
Tuesday
07:00 AM to 08:00 AM | |
Tuesday
07:00 AM to 06:00 PM | |
Tuesday
08:00 AM to 09:00 AM | |
| The business bases a large percentage of their overall satisfaction level with IT I&O on the quality of IT service and support they receive. The service desk is integral to service and support but no one technology, process or group in I&O is responsible for all of service and support which makes effect delivery challenging. In this presentation, we will look at how to leverage the IT service desk, asset management, change management, service catalog, CMDB and other process disciplines to effective and efficiently deliver value-added IT service and support. |
Tuesday
08:00 AM to 09:00 AM | |
| As organizations plan for growth many have realized that their current data centers are not adequate to support their long term needs. But planning for a significant upgrade or a new data center can no longer follow the rules of the past – especially with the use of high density computing, Green initiatives and the increasing costs of energy. This session will discuss current best practices in building energy efficient, highly scalable and cost effective data centers. |
Tuesday
08:00 AM to 09:00 AM | |
| The vendors are promising huge productivity gains and easy to implement unified communications solutions. But are clients finding they can convert these claims into ROI and smooth implementations. In this AUR, clients can share their real life experiences on how wonderful and easy these products really are! |
Tuesday
08:00 AM to 09:00 AM | |
| IT organizations are looking for ways to provide flexible and adaptable work environments for their end-users. PC virtualization and other client architecture changes may do just that but they have also introduced new management challenges. With Windows 7 migrations at hand, determining what the right architecture is only one-half of the equation. Cost is only one factor, understanding the choices, issues and scenarios of use will help IT organizations make the right choices. |
Tuesday
08:00 AM to 09:00 AM | |
| Server virtualization is growing from 19% penetration to 60% in the next four years. In 2010, most large organizations have projects well under way, but many midsized organizations are just starting. Users are faced with many more choices than before—selection, management, operations changes—and even how virtualization could lead to cloud computing. Good choices and planning are critical. |
Tuesday
08:00 AM to 09:00 AM | |
| There are fundamental principles of running a business such as understanding who your customers are, packaging and pricing your products, and developing and promoted well-defined IT services that satisfy customer needs at competitive prices. In this presentation, we explore pragmatic ways to run IT operations like a business for the benefit of your enterprise. |
Tuesday
09:15 AM to 10:15 AM | |
| Dole Food Company, Inc. is the world’s largest producer of high-quality fresh fruit and vegetables. The Dole Fresh Fruit Division’s IT managers had been facing major problems: the division’s customers’ experienced significant outages with no way to see where the problems originated. So the team launched a performance program focused on user experience, people, process and technology. In this session, Trever Scott, Director, IT-North America at Dole Food Company shares his story and impressive results. |
Tuesday
09:15 AM to 10:15 AM | |
| To unlock the full potential of the virtual data center, you need a storage solution that automates the movement and management of data and enables you to constantly adapt to change and growth. A Fluid Data architecture is the ideal storage platform to support virtualized server environments. Hear one Compellent customer describe how Fluid Data storage provided the foundation for his flexible, ultra-efficient data center that saves time and money. |
Tuesday
09:15 AM to 09:45 AM | |
| Successfully moving from "reporting" on technology to managing "services" aligned with business priorities in real-time is achievable today with Novell Business Service Management. Attend this session and hear how Novell Business Service Management can move you to managing services even in the most complex of mixed virtual, physical and cloud infrastructures |
Tuesday
09:15 AM to 10:15 AM | |
| This session will provide insight and guidance on key practices and considerations to scale virtualization architectures through management technologies and processes. It will also suggest practices that enable IT leaders to prepare and manage private and public clouds to ensure the quality and performance of IT services and capabilities. Key questions answered are:
1) What are the key scorecard metrics that should be considered when managing an IT transformation utilizing virtualization and a cloud?
2) What role does automation and virtualization management play in reducing and containing costs?
3) Where do I start in achieving practical, yet profound results?
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Tuesday
09:50 AM to 10:15 AM | |
| For a successful Windows 7 migration, the right set of tools consists of a Novell ZENworks trifecta—the combination of Novell(R) ZENworks(R) Asset Management, Novell ZENworks Application Virtualization and Novell ZENworks Configuration Management. Attend this presentation and learn how Novell ZENworks can help your organization smoothly migrate to Windows 7 |
