| There’s More to IT Service Portfolio Management Than Just the IT Service Catalog | |
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Thursday, 25 June 2009
01:15 PM-02:15 PM | |
Speaker: Debra Curtis
Location: Osceola Ballroom A
Session Type: Track Session
Track: A | |
 Most IT operations groups have embraced IT service management as a goal for operational excellence. However, many incorrectly focus on the IT service catalog first. We recommend documenting the business-value-based IT service portfolio first then creating the catalog of standard, repeatable services that can be ordered by business customers. Unfortunately, only about 10% of IT operations groups are capable of this today. This session provides insight on the people, process and tool demands for IT service portfolio management and IT service catalogs. |
Key Issues:
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- Why are IT service portfolios and service catalogs so difficult to implement?
- What tools should be leveraged for a portfolio of IT services and to create an IT service catalog, and which vendors offer products?
- What industry best practices need to be leveraged to establish a good first-generation portfolio/catalog offering?
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