| IT Operations Management Scenario: Improving Your IT Business Through Metrics | |
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Tuesday, 23 June 2009
01:45 PM-02:45 PM | |
Speaker: Donna Scott
Location: Osceola Ballroom A
Session Type: Track Session
Track: A | |
 IT operations management professionals live in a constantly changing world and are challenged to move forward with IT transformation projects toward service and business alignment while dealing with the increasing change and complexity. An important part of moving forward is the process of baselining and measurement, which enables objective analysis of progress and also drives increased momentum for transformation (success begets success). This session focuses on key metrics and processes across the IT organization to aid your journey as well as assist you in building an IT operations management improvement road map through the use of the Gartner Infrastructure & Operations (I&O) Maturity Model. |
Key Issues:
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- What key trends are affecting IT operations management strategies, investments and actions?
- How should metrics be used to drive transparency in selecting and implementing both tactical and strategic improvement projects?
- How can the Gartner I&O Maturity Model be used to create a road map toward business alignment?
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