| The Realities of Using Workflow Products to Achieve IT Operations Automation | |
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Wednesday, 25 June 2008
03:00 PM-04:00 PM | |
Speakers: Kris Brittain, David Williams
Location: Salon 1
Session Type: Track Session
Track: A | |
Industry hype has accelerated demand for a range of workflow based tools to address a wide range of IT operations process automation tasks. However, it depends on where one sits within IT operations management to comprehend the dichotomy of needs from both a macro and micro workflow perspective. The successful amalgam of IT process automation and IT change management tools will be dependent on removing domain biases and building new process management skills. |
Key Issues:
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- Who is king? Process, Workflow or Automation and why do you care?
- What are the macro and micro elements key to automating IT change management?
- How can IT Process Automation tools (aka: Run Book Automation) and ITCM technologies be complimentary?
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