Sessions

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106 Sessions

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Sunday

Sunday
12:00 PM-07:00 PM

Pre-Conference Registration

Location: Mandalay Bay - Islander Registration Desk

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Sunday
03:00 PM-04:00 PM

IT Services Market Leaders

Speaker: Matthew Goldman
Session Type: Pre-Conference Tutorial

Location: Mandalay Bay - South Pacific Ballroom B
ID: T1

STD12_T1.pdf

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Sunday
03:00 PM-04:00 PM

Using Benchmarking as a Cost Optimization Tool

Speakers: Kris Doering, Richard T. Matlus
Session Type: Pre-Conference Tutorial

Location: Mandalay Bay - South Pacific Ballroom C
ID: T2

STD12_T2.pdf

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Sunday
04:15 PM-05:15 PM

Renegotiation Strategies for Success

Speaker: Helen Huntley
Session Type: Pre-Conference Tutorial

Location: Mandalay Bay - South Pacific Ballroom B
ID: T3

STD12_T3.pdf

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Sunday
04:15 PM-05:15 PM

Using Standards and Methodologies to Improve Outsourcing Performance

Speaker: Richard T. Matlus
Session Type: Pre-Conference Tutorial

Location: Mandalay Bay - South Pacific Ballroom C
ID: T4

STD12_T4.pdf

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Sunday
05:30 PM-06:30 PM

Selecting Service Providers in Uncertain Times

Speaker: Dane S. Anderson
Session Type: Pre-Conference Tutorial

Location: Mandalay Bay - South Pacific Ballroom B
ID: T5

STD12_T5.pdf

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Sunday
05:30 PM-06:30 PM

How To Manage Security And Privacy Challenges When Going Offshore

Speaker: Arabella Hallawell
Session Type: Pre-Conference Tutorial

Location: Mandalay Bay - South Pacific Ballroom C
ID: T6

STD12_T6.pdf

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Monday

Monday
07:00 AM-07:45 AM

Attendee Breakfast

Location: Mandalay Bay - Islander Ballroom

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Monday
07:00 AM-07:00 PM

Registration

Location: Mandalay Bay - Islander Registration Desk

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Monday
07:45 AM-08:00 AM

Welcome Address

Session Type: Keynote Session

Location: Mandalay Bay - South Pacific Ballroom F

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Monday
08:00 AM-09:00 AM

Multisourcing Today: Techniques for Optimizing Cost Containment and Performance Management

Keynote Speakers: Christopher Ambrose, Linda R. Cohen
Session Type: Keynote Session

Location: Mandalay Bay - South Pacific Ballroom F
ID: K1
Track: V1

STD12_K1.pdf

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Monday
09:15 AM-10:15 AM

End-User Panel: Making Outsourcing Work - Lessons Learned From the Trenches

Keynote Speakers: Linda R. Cohen, Mike Lafford
Panelist: Julie McElmurry
Session Type: Keynote Session

Location: Mandalay Bay - South Pacific Ballroom F
ID: K2

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Monday
10:30 AM-11:30 AM

Solution Provider Sessions & Case Studies

Session Type: Solution Provider Session

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Monday
10:30 AM-11:00 AM

Brazil IT: Are you pressured to reduce costs to cope with the economic recession?

Session Type: Solution Provider Session

Location: Mandalay Bay - South Pacific Ballroom C
ID: SPS1

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Monday
10:30 AM-11:00 AM

CSC : True Collaboration; Managing the Relationship to Deliver Success for both Client and Provider

Speakers: Mike Guggemos, Kenneth A. Janoski, Richard Sandler
Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom B
ID: SPS3

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Monday
10:30 AM-11:00 AM

BUSINESS PROCESSING ASSOCIATION OF THE PHILIPPINES: Philippine Outsourcing: Experience Excellence: Why the Philippines?

Speaker: Sec. Ray Anthony Roxas-Chua III
Session Type: Solution Provider Session

Location: Mandalay Bay - South Pacific Ballroom A
ID: SPS9

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Monday
11:05 AM-11:30 AM

Brazil IT: Using Brazil as an outsourcing destination

Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom C
ID: SPCS1

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Monday
11:05 AM-11:35 AM

CSC: Desktop-to-the-Datacenter; Seamlessly Integrating Applications, Networks and Platforms to the End-Consumer

Speakers: Jason M. Cory, Ronald Ricketts, John Ryan
Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom B
ID: SPSC3

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Monday
11:30 AM-01:30 PM

Attendee Lunch & Solution Showcase Dessert Reception

Location: Mandalay Bay - Islander Ballroom

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Monday
01:30 PM-02:30 PM

Service Market Insights: Prudent Choices for Prosperous Outcomes

Speaker: Allie Young
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom J
ID: A1
Track: A

STD12_A1.pdf

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Monday
01:30 PM-02:30 PM

Don’t Just Cut Sourcing Costs – Strategize and Optimize

Speaker: Cassio Dreyfuss
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom B
ID: B1
Track: B

STD12_B1.pdf

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Monday
01:30 PM-02:30 PM

Outsourcing Contracting: Balance Risk and Speed Using the Right Approach

Speaker: Frank Ridder
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom F
ID: C1
Track: C

STD12_C1.pdf

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Monday
01:30 PM-02:30 PM

Chaos to Control: The Emergence of IT Vendor Management

Speaker: Christopher Ambrose
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom C
ID: D1
Track: D

STD12_D1.pdf

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Monday
01:30 PM-02:30 PM

Global Sourcing: State of the Market and Future Trends

Speaker: Frances Karamouzis
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom D
ID: E1
Track: E

STD12_E1.pdf

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Monday
02:45 PM-03:45 PM

Solution Provider Sessions & Case Studies

Session Type: Solution Provider Session

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Monday
02:45 PM-03:15 PM

Ryla, Inc.: The Proof-of-Concept Approach to Call Center Outsourcing in Uncertain Times

Session Type: Solution Provider Session

Location: Mandalay Bay - South Pacific Ballroom D
ID: SPS5

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Monday
02:45 PM-03:15 PM

Softtek: Mind the Offshore Gap – Risk and Cost Mitigation – Panel Session

Speakers: Beni Lopez, John J Perun, Jr, Dave Wilkes, John M. Wilson
Session Type: Solution Provider Session

Location: Mandalay Bay - South Pacific Ballroom C
ID: SPS6

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Monday
02:45 PM-03:15 PM

Wipro Technologies: Innovative delivery and pricing model

Speakers: Senthil Kumar K , Shreyas Shah Avago
Session Type: Solution Provider Session

Location: Mandalay Bay - South Pacific Ballroom J
ID: SPS8

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Monday
03:20 PM-03:45 PM

Dun and Bradstreet Case Study

Speaker: Tal Phillips
Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom D
ID: SPCS5

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Monday
03:20 PM-03:45 PM

Softtek: Mind the Offshore Gap – Risk and Cost Mitigation – Panel Session

Speakers: Beni Lopez, John J Perun, Jr, Dave Wilkes, John M. Wilson
Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom C
ID: SPCS6

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Monday
03:20 PM-03:45 PM

Wipro Technologies: Innovative delivery and pricing model

Speakers: Senthil Kumar K , Shreyas Shah Avago
Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom J
ID: SPCS8

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Monday
04:00 PM-05:00 PM

Deciding if BPO or SSC Are Right for Your Business - SPACE STILL AVAILABLE - STOP BY ONSITE ONE-ON-ONE REGISTRATION DESK

Moderator: Cathy Tornbohm
Session Type: Analyst/User Roundtable

Location: Mandalay Bay - Coral C
ID: AUR1

Monday
04:00 PM-05:00 PM

Structuring Penalties and Incentives in an Outsourcing Contract - SPACE STILL AVAILABLE - STOP BY ONSITE ONE-ON-ONE REGISTRATION DESK

Moderator: Richard T. Matlus
Session Type: Analyst/User Roundtable

Location: Mandalay Bay - Shell Seekers A
ID: AUR2

Monday
04:00 PM-05:00 PM

Practical Realities – Adjusting Your Sourcing Strategy for Tough Times

Speaker: Frances Karamouzis
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom B
ID: B2
Track: B

STD12_B2.pdf

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Monday
04:00 PM-05:00 PM

The Nine Deal Complexity Factors and Pricing Mechanisms That Optimize Outsourcing

Speaker: William Maurer
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom F
ID: C2
Track: C

STD12_C2.pdf

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Monday
04:00 PM-05:00 PM

Developing a Vendor Management Program

Speaker: William R. Snyder
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom C
ID: D2
Track: D

STD12_D2.pdf

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Monday
04:00 PM-05:00 PM

Contracting in a Globally Sourced World -Understand the Pitfalls and How to Avoid Them!

Speaker: Helen Huntley
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom D
ID: E2
Track: E

STD12_E2.pdf

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Monday
04:00 PM-05:00 PM

BPO's Moment of Truth: The Evolution of the Market During Economic Downturn

Speaker: Robert H. Brown
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom J
ID: F2
Track: F

STD12_F2.pdf

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Monday
05:00 PM-07:00 PM

Solution Showcase Reception

Location: Mandalay Bay - Islander Ballroom

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Monday
11:05 PM-11:30 PM

BUSINESS PROCESSING ASSOCIATION OF THE PHILIPPINES: Philippine Outsourcing: Experience Excellence: The Philippine Advantage

Speaker: OSCAR SANEZ
Session Type: Solution Provider Case Study

Location: Mandalay Bay - South Pacific Ballroom A
ID: SPCS9

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Tuesday

Tuesday
07:00 AM-08:00 AM

Networking Breakfast

Location: Mandalay Bay - Islander Ballroom

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Tuesday
07:00 AM-05:30 PM

Registration

Location: Mandalay Bay - Islander Registration Desk

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Tuesday
08:00 AM-09:00 AM

Keynote: Focus on Skills That Can't Be Outsourced

Keynote Speaker: Daniel Pink
Session Type: Keynote Session

Location: Mandalay Bay - South Pacific Ballroom F
ID: K3

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Tuesday
09:15 AM-10:15 AM

A Cost Effective Guide to Building and Sourcing Your Global Network

Speaker: Ted Chamberlin
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom J
ID: A3
Track: A

STD12_A3.pdf

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Tuesday
09:15 AM-10:15 AM

Managing the Life Cycle of Your Deal - SPACE STILL AVAILABLE - STOP BY ONSITE ONE-ON-ONE REGISTRATION DESK

Moderator: Robert H. Brown
Session Type: Analyst/User Roundtable

Location: Mandalay Bay - Coral C
ID: AUR3

Tuesday
09:15 AM-10:15 AM

Sourcing Cost Management Initiatives - Real Stories from the Battle Front - SPACE STILL AVAILABLE - STOP BY ONSITE ONE-ON-ONE REGISTRATION DESK

Moderator: Cassio Dreyfuss
Session Type: Analyst/User Roundtable

Location: Mandalay Bay - Shell Seekers A
ID: AUR4

Tuesday
09:15 AM-10:15 AM

Workshop: Practical Outsourcing: How to structure SLA's, Penalties and Incentives (PRE-REGISTRATION REQUIRED; PLEASE STOP BY THE ONSITE INFORMATION BOOTH FOR DETAILS)

Speakers: William Maurer, Gilbert van der Heiden
Session Type: Workshop

Location: Mandalay Bay - South Pacific Ballroom F
ID: C3
Track: C

STD12_C3.pdf

Tuesday
09:15 AM-10:15 AM

Workshop: Assessing the Health of Your Outsourcing Deal (PRE-REGISTRATION REQUIRED; PLEASE STOP BY THE ONSITE INFORMATION BOOTH FOR DETAILS)

Speakers: Steven Buckley, William R. Snyder
Session Type: Workshop

Location: Mandalay Bay - South Pacific Ballroom C
ID: D3
Track: D

Tuesday
09:15 AM-10:15 AM

Governance, Due Diligence and Risk in Global Sourcing

Speaker: Partha Iyengar
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom D
ID: E3
Track: E

STD12_E3.pdf

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Tuesday
09:15 AM-10:15 AM

Streamlining Your BPO Strategy - What Does the Future Look Like?

Speaker: Cathy Tornbohm
Session Type: Track Session

Location: Mandalay Bay - South Pacific Ballroom B
ID: F3
Track: F

STD12_F3.pdf

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