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Sunday
12:00 PM-07:00 PM | | |
Sunday
03:00 PM-04:00 PM | | |
| A successful outsourcing agreement requires following certain proven processes during the vendor evaluation and selection phase. This session will examine the best practices to effectively complete a outsourcing vendor evaluation. | |
Sunday
03:00 PM-04:00 PM | | |
| Relinquishing or retaining asset ownership as the result of acquiring external support for IT services, presents a number of financial and compliance issues that must be addressed. This presentation identifies key risks and mitigation strategies associated with the transfer of support and/or ownership of IT assets. Too often simplistic assumptions are made regarding transfer rights that are in conflict with existing contracts, and therefore illegal. Find out where the asset transfer pitfalls lie. | |
Sunday
04:15 PM-05:15 PM | | |
| In today’s IT market filled with emerging IT delivery models and the need to balance IT vendor costs with IT vendor value, organizations must approach the sourcing of IT services and products as more than tactical procurement actions. Business and IT leaders need sourcing to provide the strategic advice and tactical actions that support a business driven set of sourcing strategies. This session discusses the roles of sourcing, procurement, and vendor management and presents best practices to improve an organization’s sourcing competencies. | |
Sunday
04:15 PM-05:15 PM | | |
| While every organization is unique, the mistakes made by them when constructing outsourcing deals are not so unique. In this presentation, the ten most common mistakes Gartner sees organizations make are presented, along with actionable advice to avoid making these mistakes in the future. | |
Sunday
05:30 PM-06:30 PM | | |
| In this session, we will review the Gartner methodology for Magic Quadrants. Select IT services markets will be highlighted to demonstrate how MQs can be used to analyze competitive positioning and understand major market trends. | |
Sunday
05:30 PM-06:30 PM | | |
| Service Providers and Service Recipients struggle to identify and manage the elements of a “trust based” relationship – even more so when work is being delivered to offshore locations. | |
Monday
07:00 AM-08:00 AM | | |
Monday
07:00 AM-07:00 PM | | |
Monday
08:00 AM-08:15 AM | | |
Monday
08:15 AM-09:30 AM | | |
| The need to master multisourcing is already being felt. From basic IT services to complex business processes, your organization will increasingly source services and capabilities from a shifting blend of internal and external resources to meet its goals for cost efficiency, agility and growth. Given the effort and discipline required to successfully implement a multisourcing operational model, some may be tempted to simply wait. Unfortunately, waiting is not an option. Those that refuse to change will constantly be operating at a disadvantage to competitors.
Organizations that master multisourcing will create the agility necessary to find and exploit growth. Our keynote presentation will introduce the nine critical competencies necessary to master the discipline of multisourcing. | |
Monday
09:45 AM-10:45 AM | | |
| In a world of global economic uncertainty, where cost reduction is once again paramount, the importance of making the right IT and business process services purchasing decisions is critical. And the wide variety of new sourcing models makes the choices even more complex. We will present a view of the evolving IT and business process services marketplace, examine forces of disruption and inertia, and present insights that will help you to make the right choices in a period where making the wrong ones will have serious consequences. | |
Monday
11:00 AM-11:30 AM | | |
| Creating an environment and context in a large enterprise where employee empowerment can lead to the creation of superior customer value | |
Monday
11:00 AM-11:30 AM | | |
| In this session, you will hear about the advantages to be gained by leveraging the "operational excellence" of partners - including better business outcomes and results, process innovation, efficiency, standardization, improved quality, data privacy, security, continuity and compliance. Learn how this can be as important as the traditional benefits of lower labor costs and asset transfer.
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Monday
11:00 AM-11:30 AM | | |
| Neoris is a leading provider of Nearshore outsourcing services through a global delivery model leveraging worldwide software development centers. In 2008, Neoris was ranked among the Top 10 Best Performing IT Service Providers in the Global Services 100. In this presentation, Neoris will highlight its Full Stream Nearshore Outsourcing offering and will show how its outsourcing services have supported the strategic initiatives of Fortune 500 companies. | |
Monday
11:00 AM-11:30 AM | | |
| Learn how Oracle strategy, products and services are helping customers transform and drive business performance. Make Oracle part of your outsourcing strategy to accelerate business results, lower costs, and reduce risk. Attend this session to see why customers and service providers rely on Oracle to help them automate business processes and gain business insight. | |
Monday
11:00 AM-11:30 AM | | |
| Global Delivery Model has moved to the next orbit. Your sourcing strategies need to integrate multiple locations, vendors, skills sets across various geographies to meet the business objectives. As an expert in global delivery models, Virender Aggarwal, Satyam, will provide an unbiased perspective on recent changes in the Global Delivery Models and the emerging new locations beyond India
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Monday
11:35 AM-12:00 PM | | |
| Creating an environment and context in a large enterprise where employee empowerment can lead to the creation of superior customer value | |
Monday
11:35 AM-12:00 PM | | |
| Harry will be discussing the need/rationale for cost reduction and outsourcing at The Tribune Company. He'll discuss offshore outsourcing initiatives that they have looked into including: Customer Service for Subscribers, IT Help Desk, PeopleSoft systems support, Advertising production, Web development work and Billing, Credit and Collections for advertisers with HP.
He will also discuss centralization/outsourcing of billing and credit and collections functions for advertising customers. | |
Monday
11:35 AM-12:00 PM | | |
| Neoris will highlight how the company has provided world class software development and application management services through it Nearshore outsourcing solution centers to support the strategic initiatives of fortune 500 companies such as: Lowe’s, Google, Exxon, Ryder, Monsanto, Bank of New York and others. | |
Monday
11:35 AM-12:00 PM | | |
| Customers achieve success through partnering with Oracle - the world’s leading enterprise software company - to accomplish business innovation. By aligning ITO and BPO solutions with business strategy, customers can consolidate and modernize IT environments, streamline business processes, and achieve operational excellence. Attend this session to hear how Oracle customers have utilized Oracle Outsourcing Solutions to preserve their IT investment, mitigate business process and technology transition risks, and leverage global labor markets.
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Monday
11:35 AM-12:00 PM | | |
| Global Resourcing and Delivery Models go hand in hand. Both require a new and innovative approach in how you do business. How can you get ahead and take multi-sourcing to the next level while meeting your business objectives? Christina Hollingsworth, Corporate IT Director, a recognized leader in leading globalization efforts for Genworth Financial, will provide a practitioner's perspective on Global Delivery Models. | |
Monday
12:00 PM-02:00 PM | | |
| Check out the leading solution providers while enjoying dessert with your fellow attendees in a relaxed environment. | |
Monday
12:05 PM-12:35 PM | | |
| Hitachi Data Systems, a wholly-owned subsidiary of Hitachi, Ltd, leverages global R&D resources to develop storage solutions built on industry-leading technology with the performance, availability and scalability to maximize customers' ROI and minimize their risk. It runs a mature global sourcing program, setting high expectations for its partners and subsidiaries. Rex Carter will share insights and best practices for governance of global sourcing programs. Limited Seating. | |
Monday
02:00 PM-02:30 PM | | |
| Continued adoption of multisource and selective source outsourcing strategies places continued pressure on governance as the driver of success. Participate and explore "smart" practices and governance options offered by those who have first-hand experience across multiple sectors with what tactics work and those that don’t in delivering multi-sourced solutions on a global basis. As a leading global networked-IT services outsourcing provider, BT offers unique perspective on making governance work across multiple industries. | |
Monday
02:00 PM-02:30 PM | | |
| Come see how CSC's new strategy for growth helped Motorola deliver on their commitment to provide services to the Chinese Market. Hear about lessons learned in building their Beijing R&D campus, and how this will help to deliver services to the market. | |
Monday
02:00 PM-02:30 PM | | |
| Offshore outsourcing works, no doubt about it. Yet, an Indian-centric strategy still has several gaps. Softtek’s clients share how they are using the Global Nearshore™ model to diversify risk, increase interaction, access multilingual professionals, and lower the Total Cost of Engagement. Listen to customers of Nearshore services from Mexico, Spain and China from the following organizations:
- Principal Financial Group
- Kaplan Higher Education
- Caixa Galicia
- Siemens
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Monday
02:00 PM-02:30 PM | | |
| In today’s scenario, the strategic growth plans of an organization would not be complete without addressing how global sourcing can impact an organization’s bottom line. Global Services Sourcing has evolved to become a mature business model that both leading organization’s as well as global service providers look to leverage. It is a way to manage and control the total cost of ownership (TCO). Client organizations are in need of a scalable, secure, and highly reliable service - one that would minimize management overhead and ensure adherence to service levels. | |
Monday
02:35 PM-03:00 PM | | |
| Hear how a global biopharmaceutical and related healthcare products company is able to stay focused on its core business while reaping benefits from outsourcing its Network and IT Services. A candid presentation - what have been the pitfalls and high points -- and what does the future hold? | |
Monday
02:35 PM-03:00 PM | | |
| Technology is a booming business in China. Multinational companies such as Nortel, Siemens, and now, Motorola, are transforming the area into a major technology hub. In November 2007, Motorola opened the crown jewel of its operations in China. China is a critical part for Motorola’s business strategy. MCRDI has become one of the major R&D hubs of Motorola and the largest of its kind established by a multinational corporation in China. | |
Monday
02:35 PM-03:00 PM | | |
| Four clients share their experience using Softtek’s Global Nearshore model which pairs world-class execution with global proximity to fill the gap left by Indian-centric outsourcing models. With eight Global Delivery Centers in Mexico, Brazil, Spain and China, Softtek provides in-depth, high quality and cost-effective solutions. | |
Monday
03:15 PM-04:15 PM | | |
| Drawing from their new book, “IT and the East,” from Harvard Business School Press, the authors highlight IT developments in China and India and how these emerging economies will shape global IT markets in the next five years. They also examine the “Chindia” concept—China and India combining industry strengths to compete globally. | |
Monday
03:15 PM-04:15 PM | | |
| An effective sourcing governance framework will steer services towards business objectives, as the sum of decisions from different players – business users, service providers, the IT organization, regulatory agents and others – that have conflicting perspectives and objectives for services. Examples of conflicting perspectives are: demand vs. supply, customization vs. efficiency, business objectives vs. compliance requirements, among others. Rather than eliminate the conflicts, the enterprise should understand the conflicting factors and appropriately balance them to optimze sourcing. | |
Monday
03:15 PM-04:15 PM | | |
| Creating an outsourcing contract that contains best practice terms and conditions and is fit for purpose can be a daunting task. In this presentation we will discuss critical components you need in your outsourcing contract to drive the required service provider behavior and expected deal outcomes. | |
Monday
03:15 PM-04:15 PM | | |
| The keys to effective vendor management are the disciplines of managing the commercial terms and conditions of the contracts, keeping the vendor relationship aligned with the organizations business goals, and ensuring that vendors meet or exceed their performance metrics. Organizations most effective at this have mastered all three disciplines through effective organization, vendor management competencies, and formal performance management programs. This presentation will address the best practices across all three disciplines. | |
Monday
03:15 PM-04:15 PM | | |
| The business process outsourcing (BPO) market is at a crossroads. Buyers have choices: some buy for "good enough" service delivery to maximize cost reduction, others seek to address new markets and still others require massive transformation efforts on a global scale. Meanwhile, profitability of some suppliers is weak, and buyer satisfaction a mixed picture. In this presentation, Gartner examines the current state of the BPO market and makes a series of recommendations to users and providers of BPO that will address some of the fundamental structural flaws currently stopping BPO from reaching its real potential and, conversely, what the benefits of BPO will be in the future. | |
Monday
03:15 PM-04:15 PM | | |
| The use of Global Delivery Models (GDMs) has become a ‘mainstream’ approach for many organizations. More providers, from more countries, are offering a broader array of services than ever before. This presentation explores how this delivery model will continue to evolve by identifying the major trends, benefits and challenges faced by the service providers, service recipients and host countries. | |
Monday
04:30 PM-05:30 PM | | |
| Industrialization of IT services is well under way and will create major discontinuities in the evolution of the IT and business services market. New acquisition and delivery alternatives will reshape the IT industry and your sourcing decisions. | |
Monday
04:30 PM-05:30 PM | | |
| Making an IT infrastructure sourcing decision often requires board approval. Boards, however, are not accustomed to making a decision without knowing the financial consequences of their sourcing options. A business case with a complete financial analysis is required. In this presentation, we detail a best practice approach to building a sourcing business case. | |
Monday
04:30 PM-05:30 PM | | |
| Different pricing options exist for different deal types. In this presentation we examine available pricing options and the pros and cons of each choice for your specific deal types - applications, infrastructure, utility. This presentation shows the most common pricing models and elaborates on the need for multi model approach (e.g. T&M plus fixed fee) for each tower to enable risk and innovation steering during the deal lifecycle. | |
Monday
04:30 PM-05:30 PM | | |
| Successful outsourcing agreements don't just happen; they require a lot of dedicated effort on the part of the customer and the service provider. The goal of benchmarking is the assurance that price and service levels remain fair and competitive over the life of the agreement. Multisourcing adds a layer of complexity to achieving this; however, benchmarking and performance metrics can be developed to achieve best-in-class results. | |
Monday
04:30 PM-05:30 PM | | |
| Business process outsourcing (BPO) providers typically provide support to sections of end-to-end processes. The more-successful BPO deals to date have been ones where they have really studied their own process environment in advance of engaging BPO providers. This pitch takes you through a practical view of how to create a BPO sourcing strategy through tips for design, evaluation of suppliers and preparing for the life of the contract. | |
Monday
04:30 PM-05:30 PM | | |
| Effective service sourcing requires a combination of knowledge and skills to properly address business requirements, define service content and characteristics, as well as the processes of selecting providers, developing the deals and managing delivery. As a consequence, sourcing roles and accountabilities are often conflicting or poorly defined, compromising the efficiency and effectiveness of sourcing initiatives. This case study shows an original approach to sourcing roles and organization that solved the problem. | |
Monday
04:30 PM-05:30 PM | | |
| India-centric service providers are serious contenders for your outsourcing deals, and bring new – and alternative – approaches to structuring relationships, service delivery and pricing, among other attributes of the outsourcing engagement. As buyers develop their sourcing strategy and vendor selection attributes, a thorough review and understanding of what you can expect from this new group of providers will assist in your decision-making. | |
Monday
05:30 PM-07:30 PM | | |
| Check out the leading solution providers while enjoying drinks and hors d'oeuvres with your fellow attendees in a relaxed environment. | |
Tuesday
07:30 AM-08:30 AM | | |
| Attendees are invited to join informal discussion, networking and practice sharing on key topics. | |
Tuesday
07:30 AM-06:00 PM | | |
Tuesday
07:30 AM-08:00 AM | | |
| There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on your behalf. All of which make it straightforward to develop an outsourcing agreement, right? Learn to navigate the stormy waters of outsourcing agreement negotiation and arrive safely at the harbor with a deal that works. | |
Tuesday
08:30 AM-09:30 AM | | |
| A flat, connected, and transparent world has changed the rules of the marketplace. Customers, competitors, and the public now have unprecedented visibility into organizations and their operations. Drawing on his recent book and years of practical experience, Dov Seidman, CEO of LRN and author, will demonstrate that the frontier of 21st century prosperity lies not in outperforming the competition but in outbehaving them - that it's not what you do, but how you do what you do that matters most. Dov will illustrate to the audience how they can win by literally outbehaving the competition and will detail the approaches that enable advantage and success over the long term. | |
Tuesday
09:45 AM-10:15 AM | | |
| The challenge facing many organizations today heading into an economic downturn is to pursue the right set of strategies that will deliver the desired results in a realistic timeframe, without compromising quality and sacrificing future effectiveness of the IT infrastructure. Learn how CompuCom has helped several Fortune 500 companies leverage its Integrated Infrastructure Management (IIM) solution to improve IT performance and business results. | |