| | |
Tuesday
14:00 to 14:50 | |
| Lack of effective governance remains the number one cause of portal product failure. Content governance is important for effective life cycle management of enterprise content. Service-oriented architecture (SOA) governance is necessary to support enterprise-wide SOA efforts. Knowledge of the intersection of these three governance areas is a critical success factor for any portal, content or SOA project.
Limited to end-users only. |
Tuesday
15:00 to 15:50 | |
| Information governance is the key to providing end users with the content and data that they need to do their jobs, meet regulatory and legal requirements, and decrease the IT organization's burden of infrastructure management costs. Get to grips with techniques and tools that will enable you to create, organize, access and reuse valuable information assets across your organization, leveraging Gartner's Enterprise Information Management Framework.
Limited to end-users only. |
Tuesday
15:50 to 16:10 | |
Tuesday
16:10 to 17:00 | |
| Organizations need enterprise content management to manage the increasing growth, volume and diversity of their content and drive business efficiency by streamlining processes, reducing costs and unlocking their information value. But for many organizations, implementing an ECM project is often a costly and time-consuming process. In this presentation we share some best practices that planners should consider to ensure that their ECM projects succeed. Key issues that will be discussed include:
Limited to end-users only. |
Tuesday
17:10 to 18:00 | |
| The search box serves as the vanguard of usability in applications, web sites and information stores in general. The service it delivers isn’t getting much better in enterprises, on their customer Web sites or in research support. Federation and conversational results represent the next generation of improvements.
Limited to end-users only. |
Wednesday
07:30 to 19:00 | |
Wednesday
09:00 to 09:10 | |
Wednesday
09:10 to 10:00 | |
| Surviving and thriving in today’s world has become dramatically more difficult — efficiency has become critical. We must change how we work and innovate, act faster on the right information and work together more effectively within and across organizations. We will examine the potential positive business outcomes associated with an enterprise focus in four topic areas and provide frameworks to help you lay the groundwork for success. Topics will include: |
Wednesday
10:00 to 10:30 | |
Wednesday
10:30 to 11:15 | |
| The brain as a self-organizing system needs tools to force it to be more creative. It is the same with organizations. People working within an organization become aware of the idiom, the culture and the guiding frames for that organization, and it can be very difficult for executives to think outside of these frames. In this keynote, Dr. Edward de Bono, one of the world’s leading business thinkers, will talk about how creativity and innovation is so important in shaping our future, how tools of lateral thinking can generate ideas, and how to move from the “what if” to the “what can be”.
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Wednesday
11:15 to 12:00 | |
| As electronic communications have come to dominate business transactions, enterprises are finding themselves with more and more uncontrolled content — a problem that has only now begun to attract the attention of business leaders. Only a combination of technology and organizational responsibility will solve this problem. In this wide ranging discussion, we will ask three experienced practitioners how far they think information governance has penetrated mainstream organizations, what successes they have seen, and whether or not they think that ‘information governance’ is just another fad or is really here to stay. |
Wednesday
12:00 to 13:15 | |
Wednesday
12:00 to 13:00 | |
Wednesday
12:20 to 12:40 | |
| Case study detailing how MySource Matrix, the Open Source CMS, has enabled EMAP to dramatically cut their site production costs and publishing times, while retaining complete governance over their system. |
Wednesday
13:15 to 14:05 | |
| Enterprise portals have been deployed in many organizations for more than 10 years. However, these powerful user-experience tools are aging gracefully. Portals have become a dominant user-interface model, delivering measurable return on investment year after year. The portal product market, after a period of relative stability dominated by vendors such as IBM, Microsoft, Oracle and SAP, is poised for new types of entrants. Additionally, the portal of the future may be sourced from the consumer world. All this leads to a vibrant middle age for enterprise portals. |
Wednesday
13:15 to 14:05 | |
| The overwhelming interest in SharePoint is clear, but how can CIOs best deploy it and optimize their resource investment around it? This session will demonstrate how you can avoid the pitfalls and deliver clear benefit to the business. |
Wednesday
13:15 to 14:05 | |
| Collaboration technology is evolving faster than ever. New forms of collaboration such as social software, and new provisioning models such as software as a service (SaaS), are changing the way collaboration services are consumed and deployed. Organizations must keep up with new developments to maintain a competitive edge. |
Wednesday
14:15 to 15:05 | |
| As technologies mature and markets consolidate, a quality user experience (UX) becomes important as a source of competitive advantage for vendors and business value for users. The Apple iPhone illustrates how good UX can redefine a well-established product category for business advantage. Good UX design results from a value-centered strategy and user-centered design, ending with a process of continuous improvement based on analytics. |
Wednesday
14:15 to 15:05 | |
| The economic climate has forced a rethink of established habits and preconceptions. Web content management is now at the heart of mission critical components of IT strategies. Through decisive leveraging of content, WCM initiatives can be turned into a profit centre and “information” can be repositioned as a pivotal ingredient to a CIO’s success. This session examines: |
Wednesday
14:15 to 15:05 | |
| Social networking is a hot topic today, as enterprises try to understand how to reap business benefit from this phenomenon — in terms of organizational performance and increased customer intimacy alike. This presentation explores the basics of social network analysis and discusses how a better understanding of the networks in which employees and customers operate can improve the bottom line. |
Wednesday
15:15 to 15:45 | |
Wednesday
15:15 to 15:45 | |
| With the volume of web traffic and digital content increasing exponentially, Fidelity International redesigned their websites, saving £38 million in operating costs and un-quantified top line benefits. Learn how Fidelity transformed its website to aggregate up-to-date news feeds, improve customer experience and provide secure, compliant transactions through Meaning Based Computing. |
Wednesday
15:15 to 15:45 | |
| In this session you'll learn how a recent study confirmed what we held to be true – that technology plays a key role in enabling organizational agility. Enterprises have requirements for better collaboration and higher levels of process automation, but haven’t the patience for lengthy projects. It’s all about rapidly-deployable solutions with measurable ROI. Now. |
Wednesday
15:15 to 15:45 | |
| Businesses today need to focus on the essentials - attracting and retaining customers while lowering costs. This session will highlight customer successes using IBM portal technology to achieve business objectives and improve the bottom line. Get new ideas on how to differentiate yourself with customers and enable productive employee web interactions. |
Wednesday
15:45 to 16:15 | |
Wednesday
16:15 to 17:05 | |
| Portals can deliver tremendous value to an enterprise, but creating and managing a portal is not straightforward. Portals require strong governance, thorough planning and careful integration into the enterprise infrastructure and applications. This presentation discusses best practices that will enable rapid initial implementation of portals and ways to keep portal deployments healthy over the long term. |
Wednesday
16:15 to 17:05 | |
| Enterprise adoption of content management technologies has been significant. However, success stories have not. We will review best practices across a range of vertical markets, solution sets and use cases to provide the leverage that only real numbers can provide: one million euros. |
Wednesday
16:15 to 17:05 | |
| While the majority of organizations recognize Enterprise 2.0 as important to the success of their business goals and objectives, many do not have a clear understanding of what Enterprise 2.0 is. Talk of Enterprise 2.0 has been building since the spring of 2006, when Harvard Professor Andrew McAfee first the coined the term as a parallel (but distinct) term from Web 2.0. This presentation examines Enterprise 2.0 from all perspectives including:
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Wednesday
17:15 to 18:00 | |
| NHSmail exists to provide a single secure communications platform for 1.5 million NHS staff. It will replace over 6,000 smaller services and in doing so, enable NHS staff to communicate securely with each other and patients. In 2004 the NHS recognised that it needed a single communication service with the security to handle medical data andthe availability and scalability for the largest workforce in Europe. This presentation examines:
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Wednesday
17:15 to 18:00 | |
| Web 2.0 technologies, MOSS and many other exciting IT initiatives provide users a level of capability and sophistication which on occasions goes way beyond their ability to use. For some IT departments there is a belief that simply applying the latest technology will solve legacy information issues, without a real understanding of the business drivers. This presentation by BP will talk about how an understanding of people and process has delivered a portal which has made a significant step change in the way people interact with engineering information. Technology has played a role in facilitating this change, but not in the way traditionally thought.
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Wednesday
17:15 to 18:00 | |
| One of the hardest challenges of using a content management system and collaborative environments is knowing where and how to incorporate their use effectively and efficiently as part of the normal operations of the business. General Dynamics UK are mapping their Enterprise Information Management framework to their business model and using content management as an integrated aspect of business operations. This case study will examine:
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Wednesday
18:00 to 20:00 | |
Wednesday
18:00 to 18:30 | |
| Roundtable to discuss issues/best practices highlighted in the BP case study. Limited to 10 delegates. Seating will be allocated on a first-come first-served basis. |
Wednesday
18:00 to 18:30 | |
| Roundtable to discuss issues/best practices highlighted in the BP case study.
Limited to 10 delegates. Seating will be allocated on a first-come first-served basis. |
Wednesday
18:00 to 18:30 | |
| Roundtable to discuss issues/best practices highlighted in NHSmail case study. Limited to 10 delegates. Seating will be allocated on a first-come first-served basis. |
Thursday
08:30 to 09:20 | |
| Enterprise portals continue to evolve. Through a concept called the "portal fabric," users will become the center of their own portal universe. At the same time, the types of client interaction will change dramatically. Several features associated with Web 2.0 will be leveraged by portal vendors, but the range of technologies used to build portals may change. |
Thursday
08:30 to 09:20 | |
| Although the outlook for 2009 is for an average planned increase in IT spending of around 3.8% in North America and 4.3% in EMEA, businesses are increasingly asking CIOs to reduce costs and show the business relevance and value of IT investments. This includes investments in enterprise content management — which can be very significant from a cost perspective. In this session we examine: |
Thursday
08:30 to 09:20 | |
| Enterprise communications is in a period of dramatic and rapid evolution. New paradigms and technologies for how enterprises and individuals communicate and interact are entering the market. IP-PBX vendors like Cisco and Avaya will interoperate with collaboration vendors like Microsoft and IBM. Planners must re-think their organizational structure, strategic vendor relations, and business models. |
Thursday
08:30 to 10:10 | |
| Enterprise 2.0 is gaining more and more acceptance as an alternative way of working. However many organizations still struggle with a way to justify investments and identify which technologies bring the best return and in which departments. This workshop will investigate how to identify which technologies are best used and for which purpose.
*Please note that this session is available to end-users only and that pre-registration is required. Limited to 25 people. |
Thursday
09:30 to 10:15 | |
| Managers at Turkcell’s call center knew that for high quality customer service, agents in the call center needed to access simple, accurate and up-to-date information in a blink of an eye. Turkcell undertook a significant effort to understand the underlying issues and crafted a technological, organizational and process-based solution with significant outcomes. This presentation describes the Turkcell approach and will examine:
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Thursday
09:30 to 10:15 | |
| PSN provides engineering, operations and maintenance services to energy providers. PSN recently experienced considerable growth following an management buy out, and against a background of a rapidly cyclical business environment. This has had a major influence on PSN and its employees in terms of altering the strategic direction of its knowledge transfer program and organizational structural model. This presentation addresses:
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Thursday
09:30 to 10:15 | |
| The Norwegian Electronic Health Library (Helsebiblioteket.no) is a government funded e-only library offering free access to medical journals, bibliographic indexes and online tools to everyone studying or working with health care in Norway. The key challenge facing Helsebiblioteket was to provide easy access to clinically relevant information based on simple search terms. This case study will discuss how Helsebiblioteket has used enterprise search technology.
Please note that Gartner is neither responsible for, nor endorses the content of guest speaker presentations. Comments or opinions expressed in these presentations are those of the individual contributors only, and do not necessarily represent the views of Gartner, Inc. or its management. Gartner shall not be liable for any damages whatsoever arising out of the content or use of this presentation. |
Thursday
10:15 to 10:45 | |
Thursday
10:40 to 12:10 | |
| A number of economic, demographic and psychographic changes threaten organizations’ plans to create a truly collaborative workplace. Technology affords new capabilities but without a detailed understanding of workplace dynamics, its value will be marginalized. In this workshop we will explore the most significant shifts in the workplace and discuss best practices for dealing with them.
*Please note that this session is available to end-users only and that pre-registration is required. Limited to 25 people.
|
Thursday
10:45 to 11:35 | |
| Instead of bringing Web 2.0 into the enterprise, enterprises need to embed themselves in the Web, focus on becoming one with the market and the market influencers, exploiting “external social media,” communities, predictive markets and crowd-sourcing strategies. This presentation will advance your thinking beyond procedural automation and augmenting non-routine activities and will examine: |
Thursday
10:45 to 11:35 | |
| Enterprise content management is experiencing a generation of innovation stemming from new users with new expectations exploiting new technologies. Take a long view of your strategic content future and learn how open source, Web 2.0 and software as a service will pervade your content strategy. |
Thursday
10:45 to 11:35 | |
| Consumerization will drive new devices and new types of collaboration and communication into the workplace. In the short term, unified communications, social networking, portals, video conferencing and geotagging will be mobilized. In the future, technologies such as Long Term Evolution (LTE) and flexible devices will enable new forms of contextual mobile working. |
Thursday
11:45 to 12:15 | |
Thursday
11:45 to 12:15 | |
| The news media can’t wait. When AFP, one of the three largest global news agencies, wanted to improve access to millions of photos updated live on their B2B site, they turned to Exalead. Come learn how AFP boosted its business in a matter of weeks with a next-generation search
engine.
|
Thursday
11:45 to 12:15 | |
| Henkel is a leading provider of laundry / home care products, cosmetics, toiletries and adhesives. This case study presents Henkel’s system implementation for the worldwide capture, accounts processing, approval and release of vendor invoices. The presentation discusses the project motivations, set-up, organisational benefits achieved and the processes and technologies used. |
