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Customer Relationship Management Summit
17-19 March 2008
London, UK
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Sessions  -  Pre-Conference Tutorial
4 Sessions
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Monday
Monday
14:30-15:20
Tutorial A: The 8 Building Blocks of CRM
Speaker: Ed Thompson
Session Type: Pre-Conference Tutorial
Location: Lancaster London - Beech Suite, Level 1
ID: TutorialA
crm9i_tutoriala.ppt
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Monday
15:30-16:20
Tutorial B: Lessons and Case Studies From the Past Five Years of CRM Excellence Awards
Speaker: Gene Alvarez
Session Type: Pre-Conference Tutorial
Location: Lancaster London - Beech Suite, Level 1
ID: TutorialB
crm9i_tutorialb.pdfcrm9i_tutorialb.ppt
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Monday
16:40-17:30
Tutorial C: CRM Project Implementation Best Practices
Speaker: Isher Kaila
Session Type: Pre-Conference Tutorial
Location: Lancaster London - Beech Suite, Level 1
ID: TutorialC
crm9i_tutorialc.pdfcrm9i_tutorialc.ppt
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Monday
17:30-18:00
Tutorial D: Q&A Panel
Speakers: Gene Alvarez, Jim Davies, Isher Kaila, Ed Thompson
Session Type: Pre-Conference Tutorial
Location: Lancaster London - Beech Suite, Level 1
ID: TutorialD
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