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RightNow Technologies
136 Enterprise Blvd.
Bozeman, MT, 59718
UNITED STATES
www.rightnow.com
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Booth: 1
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| Company Detail: | | RightNow Technologies
An exceptional customer experience can be the single most powerful way for companies to set themselves apart from competitors. Yet despite massive investments in CRM, tales of abysmal service continue to make front-page news. These problems persist because conventional CRM solutions are narrowly focused on streamlining internal processes, rather than addressing the broader, more critical issues that define the quality of the customer experience.
RightNow delivers the on demand technology solutions that organizations need to deliver a consistently superior customer experience across frontline service, sales and marketing touch-points. RightNow CRM directly addresses the customer experience challenge by ensuring that the knowledge required to optimize the quality of every interaction is available in real time wherever and whenever it is needed. Built to meet the needs of the most demanding global organizations, RightNow’s award-winning suite of enterprise service, sales and marketing solutions is easy to use, quick to deploy, and simple to customize and manage.
Approximately 1,900 organizations worldwide depend on RightNow to achieve their strategic objectives and better meet the needs of those they serve. RightNow customers include iRobot, Nikon, Overstock, eHarmony, Marktplaats.nl, Black & Decker, British Airways, Cisco Systems, Electronic Arts, Nike, Procter & Gamble and the US Department of Defense.
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