| The New Deal: The Advent of the Web Centric Customer Relationship
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Monday, 14 September 2009
08:15 AM-09:15 AM | |
Keynote Speaker: Michael Maoz
Location: Kierland Ballroom 2 & 3
Session Type: Keynote Session
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 Customer relationships must change to reflect the balance of the enterprise’s intent to drive profitability and the customer’s intent for higher satisfaction and convenience. The web is the most potent/a driving force for the matching of these requirements in today’s business climate. This keynote will outline the impact of the web-centric customer across all aspects of the customer relationship and the decisions that must be taken to make it happen.
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