Now in its eleventh year, the Gartner industry defining Customer Relationship Management Summit brings business and IT professionals together to discuss the impact technology is having on the customer experience. Across marketing, sales and service functions, through the contact center, web, field and partner channels, IT is driving the delivery of increased value to the customer, value that can then be captured as higher satisfaction and loyalty as well as increased profitability.

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  ANNOUNCEMENTS

Participate in Gartner Product Development Interviews06 August 2009  06:30 AM

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  ATTENDEES' TOP 10 SESSIONS

The Urgency of Now The New Deal: The Advent of the Web Centric Customer Relationship The Role of Technology in Improving the Customer ExperienceThe Top 10 Technology Trends to Disrupt CRM Architectures and TechnologyGartner Keynote: Analytics-to-Action: Key Analyses for Customer Centric Decisions Why Companies are Moving Towards E-commerce and Growing Sales in a Down Economy How Twitter and Social Media Will Disrupt Your Customer Service ProcessesKeynote: Gartner and 1to1 Media Customer Awards and Customer Experience Excellence Awards Winners PanelKeynote: Building Trust Through InfluenceGartner Closing Keynote