| | |
 | Abreu, Maryellen | Director of Global Technical Support, iRobot |
 | Alvarez, Gene | Research VP, Gartner |
 | Becker, Benjamin | Revenue Planning and Marketing Distribution, Continental Airlines |
 | Cialdini, Ph.D, Robert B. | |
 | Collins, Kimberly | Managing VP, Gartner |
 | Conlon, Ginger | Editor-in-Chief, 1to1 Magazine |
 | Davies, Jim | Research Director, Gartner |
 | Disbrow, Jane B. | Research VP, Gartner |
 | Dunne, Michael | Research VP, Gartner |
 | Fenn, Jackie | VP & Gartner Fellow |
 | Gassman, Bill | Research Director, Gartner |
 | Goldman, Matthew | Research VP, Gartner |
 | Hagemeyer, Dale | Managing VP, Gartner |
 | Harris, Kathy | VP Distinguished Analyst, Gartner |
 | Herschel, Gareth | Research Director, Gartner |
 | Jacobs, Johan | Gartner |
 | Kraus, Drew | Research VP, Gartner |
 | Lindberg, Ingrid | Chief Customer Experience Officer, CIGNA Corporation |
 | Lye, Anthony | Senior Vice President of CRM, Oracle |
 | Maoz, Michael | VP Distinguished Analyst, Gartner |
 | Mertz, Sharon A. | Research Director, Gartner |
 | Mittelstaedt, Jason | Chief Marketing Officer, RightNow Technologies |
 | Nelson, Scott D. | Managing VP, Gartner |
| Parris, JoAnn | Vice President, Relationship Technology Managment, Convergys Corporation |
 | Phifer, Gene | Managing VP, Gartner |
 | Radcliffe, John | Research VP, Gartner |
 | Rogers, PH.D., Martha | Founding Partner, Peppers & Rogers Group |
 | Sarner, Adam | Research Director, Gartner |
 | Smith, Michael | Research VP, Gartner |
 | Smith, David Mitchell | VP & Gartner Fellow |
 | Taylor, Sam | Chief Executive Officer, Oriental Trading Company |
 | Thompson, Ed | VP Distinguished Analyst, Gartner |
 | Wilson, Brad | General Manager, Microsoft Dynamics CRM |