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Outsourcing & Vendor Management Summit
19-21 May 2008
Washington, DC
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Track E: BPO: Integrating BPO as it Transitions Toward Maturity
9 Sessions
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Monday
Monday
03:15 PM-04:15 PM
Business Process Outsourcing: Transitioning to the Future
Speaker:
Robert H. Brown
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E1
Track:
E
std11_e1.pdf
std11_e1.ppt
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Monday
04:30 PM-05:30 PM
Creating an Integrated BPO Strategy
Speaker:
Cathy Tornbohm
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E2
Track:
E
std11_e2.pdf
std11_e2.ppt
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Tuesday
Tuesday
11:00 AM-12:00 PM
Enabling the Customer Experience
Speaker:
Matthew Goldman
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E3
Track:
E
std11_e3.pdf
std11_e3.ppt
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Tuesday
03:15 PM-04:15 PM
Business Process Utility: The Next Frontier
Speaker:
Ben Pring
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E4
Track:
E
std11_e4.pdf
std11_e4.ppt
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Tuesday
04:30 PM-05:30 PM
Human Resources BPO: Think Globally, Act Locally
Speaker:
Robert H. Brown
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E5
Track:
E
std11_e5.pdf
std11_e5.ppt
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Wednesday
Wednesday
11:00 AM-12:00 PM
BPO Lawyers Panel: Will a Provider Eat Your Lunch?
Moderators:
Robert H. Brown
,
Ben Pring
Session Type:
Panel
Location:
Gaylord National - Maryland 1-3
ID:
E6
Track:
E
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Wednesday
01:00 PM-02:00 PM
Finance & Accounting BPO: Is It Worth It?
Speaker:
Cathy Tornbohm
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E7
Track:
E
std11_e7.pdf
std11_e7.ppt
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Wednesday
02:15 PM-03:15 PM
Panel-Business Process Outsourcing vs. Business Porocess Utilities-How do You Decide?
Speakers:
Robert H. Brown
,
Ben Pring
Session Type:
Panel
Location:
Gaylord National - Maryland 1-3
ID:
E8
Track:
E
std11_e8.pdf
std11_e8.ppt
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Wednesday
03:30 PM-04:30 PM
Insurance BPO: Key Trends
Speaker:
Kimberly Harris-Ferrante
Session Type:
Track Session
Location:
Gaylord National - Maryland 1-3
ID:
E9
Track:
E
std11_e9.pdf
std11_e9.ppt
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