Sessions

SESSIONSLATEST RESEARCH

Sessions - Maryland 1-3
20 Sessions

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Sunday

Sunday
03:00 PM-04:00 PM

Best Practices for Selecting Service Providers

Speaker: Frances Karamouzis
Session Type: Pre-Conference Tutorial

Location: Maryland 1-3
ID: TA

std11_ta.pdf

std11_ta.ppt

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Sunday
04:15 PM-05:15 PM

IT Sourcing Goes Strategic: Raising the Bar on Procurement

Speaker: William R. Snyder
Session Type: Pre-Conference Tutorial

Location: Maryland 1-3
ID: TB

std11_tb.pdf

std11_tb.ppt

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Sunday
05:30 PM-06:30 PM

IT Services Magic Quadrants: Practical Uses

Speaker: Alex Soejarto
Session Type: Pre-Conference Tutorial

Location: Maryland 1-3
ID: TAA

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Monday

Monday
11:00 AM-11:30 AM

Oracle: Flexibility for Complex Enterprises

Session Type: Solution Provider Session

Location: Maryland 1-3
ID: SPS

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Monday
11:35 AM-12:00 PM

Oracle: Optimize IT, Transform Your Business

Session Type: Solution Provider Case Study

Location: Maryland 1-3
ID: CS

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Monday
02:00 PM-02:30 PM

BT Americas: Innovation and Accountability: Multisourcing the Perfect Balance with BT

Speaker: Colin Spence
Session Type: Solution Provider Session

Location: Maryland 1-3
ID: SPS

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Monday
02:35 PM-03:00 PM

BT Americas: Prescription Review: Lessons Learned from a Global Biopharmaceutical ITO

Speaker: Paul von Autenried
Session Type: Solution Provider Case Study

Location: Maryland 1-3
ID: CS

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Monday
03:15 PM-04:15 PM

Business Process Outsourcing: Transitioning to the Future

Speaker: Robert H. Brown
Session Type: Track Session

Location: Maryland 1-3
ID: E1
Track: E

std11_e1.pdf

std11_e1.ppt

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Monday
04:30 PM-05:30 PM

Creating an Integrated BPO Strategy

Speaker: Cathy Tornbohm
Session Type: Track Session

Location: Maryland 1-3
ID: E2
Track: E

std11_e2.pdf

std11_e2.ppt

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Tuesday

Tuesday
09:45 AM-10:15 AM

CompuCom Systems: Delivering on the Promise of IT Business Service Management

Speaker: Thomas D. Vetterani
Session Type: Solution Provider Session

Location: Maryland 1-3
ID: SPS

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Tuesday
10:20 AM-10:45 AM

CompuCom Systems: Delivering on the Promise of IT Business Service Management

Speaker: Thomas D. Vetterani
Session Type: Solution Provider Case Study

Location: Maryland 1-3
ID: CS

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Tuesday
11:00 AM-12:00 PM

Enabling the Customer Experience

Speaker: Matthew Goldman
Session Type: Track Session

Location: Maryland 1-3
ID: E3
Track: E

std11_e3.pdf

std11_e3.ppt

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Tuesday
02:00 PM-02:30 PM

Siemens IT Solutions and Services, Inc.: An Extended IT Sustainability Model: Energy, Building Systems and IT.

Speaker: William McNamara
Session Type: Solution Provider Session

Location: Maryland 1-3
ID: SPS

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Tuesday
02:35 PM-03:00 PM

Siemens IT for Sustainability Case Study

Speaker: Bill O'Neill
Session Type: Solution Provider Case Study

Location: Maryland 1-3
ID: CS

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Tuesday
03:15 PM-04:15 PM

Business Process Utility: The Next Frontier

Speaker: Ben Pring
Session Type: Track Session

Location: Maryland 1-3
ID: E4
Track: E

std11_e4.pdf

std11_e4.ppt

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Tuesday
04:30 PM-05:30 PM

Human Resources BPO: Think Globally, Act Locally

Speaker: Robert H. Brown
Session Type: Track Session

Location: Maryland 1-3
ID: E5
Track: E

std11_e5.pdf

std11_e5.ppt

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Wednesday

Wednesday
11:00 AM-12:00 PM

BPO Lawyers Panel: Will a Provider Eat Your Lunch?

Moderators: Robert H. Brown, Ben Pring
Session Type: Panel

Location: Maryland 1-3
ID: E6
Track: E

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Wednesday
01:00 PM-02:00 PM

Finance & Accounting BPO: Is It Worth It?

Speaker: Cathy Tornbohm
Session Type: Track Session

Location: Maryland 1-3
ID: E7
Track: E

std11_e7.pdf

std11_e7.ppt

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Wednesday
02:15 PM-03:15 PM

Panel-Business Process Outsourcing vs. Business Porocess Utilities-How do You Decide?

Speakers: Robert H. Brown, Ben Pring
Session Type: Panel

Location: Maryland 1-3
ID: E8
Track: E

std11_e8.pdf

std11_e8.ppt

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Wednesday
03:30 PM-04:30 PM

Insurance BPO: Key Trends

Speaker: Kimberly Harris-Ferrante
Session Type: Track Session

Location: Maryland 1-3
ID: E9
Track: E

std11_e9.pdf

std11_e9.ppt

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