| Benchmarking: The Necessary Tool for Managing Your Service Provider’s Price and Performance | |
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Monday, 19 May 2008
04:30 PM-05:30 PM | |
Speaker: Kris Doering
Location: Maryland Ballroom D
Session Type: Track Session
Track: D | Business Imperatives: Experience Level: Fundamental, Life Cycle Phase 4: Sourcing Management |
 Successful outsourcing agreements don't just happen; they require a lot of dedicated effort on the part of the customer and the service provider. The goal of benchmarking is the assurance that price and service levels remain fair and competitive over the life of the agreement. Multisourcing adds a layer of complexity to achieving this; however, benchmarking and performance metrics can be developed to achieve best-in-class results. |
Key Issues:
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- What can be done to ensure market competitiveness throughout the life of an outsourcing contract?
- How necessary is benchmarking when multisourcing?
- What are the best practices for using third-party benchmarking reviews?
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