The Gartner Outsourcing Summit delivers new ways to dramatically improve outsourcing outcomes. Master today's biggest challenges from vendor performance and cost escalation to managing multiple providers and new delivery models. Discover super-smart strategies for optimizing sourcing decisions and actions, and seamlessly managing service relationships both inside and outside the organization. Map out a positive new direction for all your ITO, BPO and Global sourcing initiatives.

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  ATTENDEES' TOP 10 SESSIONS

Best Practices for Selecting Service ProvidersTop 10 Outsourcing Mistakes and How to Avoid ThemWelcome AddressMastering Multisourcing- A Business ImperativePlace Your IT and Business Process Services Bets Wisely in 2008Perfecting the Three Pillars of Vendor Management - Contract, Relationship, and Performance Benchmarking: The Necessary Tool for Managing Your Service Provider’s Price and PerformanceHOW: Why HOW We do Anything Means Everything . . . In Business (and in Life)Big Switch or Slow CrawlWorkshop – SLAs and OLAs: The Key to Multi-vendor Management (Part I)