| | |
| Track A: The New Sourcing Marketplace -- Understanding the Opportunities and Risks | This track presents an overview of the IT sourcing marketplace, examining the forces of disruption and their effect. Looking beyond the more-traditional market, we will examine how the collision of "old" and "new" IT acquisition and delivery models will produce a new synthesis that combines the best of both worlds to offer new opportunities for IT efficiency and innovation. | A |
| Track B: Integrating Sourcing Strategy, Management and Governance -- Balancing Supply and Demand | Mastering multisourcing management – creating a sourcing strategy, setting up an agile and flexible governance framework and dynamically managing all sourcing activities – requires new and sensible approaches. Although enterprises are moving toward a more-complex sourcing environment, they must deliver seamless service delivery. This track will focus on the key aspects, and offer the attendees the practical guidance they need to tame the complexity of multisourcing. | B |
| Track C: Optimizing Outsourcing Contracting, Pricing and Negotiations | Creating the right contract with the right pricing terms that minimizes the most risk can be a daunting task, especially with new pricing models and vendors entering the market. Understanding how best-practice contracts are structured, priced and that the right performance measures are applied will make the difference between a good and bad deal. In this track, we identify how to structure, transition and renegotiate outsourcing deals that will mitigate risk and meet enterprise needs, today and in the future. | C |
| Track D: Perfecting Vendor Management -- Fostering Relationships and Collaboration | Vendor management is becoming an emerging discipline for driving greater value from the IT supplier relationships. In multisourcing, a dedicated and comprehensive approach to vendor management is mandatory, with a formalized approach to managing vendor contracts, performance and relationships. This track will present the foundations and best practices for managing your strategic and tactical vendors to drive greater performance and value. | D |
| Track E: BPO: Integrating BPO as it Transitions Toward Maturity | Deciding if, when and how to apply business process outsourcing (BPO) and business process utility (BPU) offerings are key decisions facing every organization. This track will deliver practical advice on how to take these decisions, who should be involved, how to evaluate providers and how to successfully integrate BPO as a key component in end-to-end business operations. | E |
| Track F: Sourcing Case Studies | This track will feature client case studies covering how to develop and renew sourcing strategies, creating collaborative multisourcing operations, developing sourcing competencies and more. | F |
| Track G: Global Sourcing: Managing the Evolution of Global Delivery | Global sourcing has irreversibly changed the shape of IT service delivery, and continues to evolve. Global delivery models (GDMs) are now delivering value beyond cost reduction, but organizations are still struggling to understand the opportunities and effectively manage the challenges. Combining Gartner’s latest research with industry best practices, this track addresses the opportunities and challenges, and identifies strategies to effectively manage global delivery. | G |