http://agendabuilder.gartner.com/STD11/RSS/SessionList.aspx The Gartner Outsourcing Summit delivers new ways to dramatically improve outsourcing outcomes. Master today's biggest challenges from vendor performance and cost escalation to managing multiple providers and new delivery models. Discover super-smart strategies for optimizing sourcing decisions and actions, and seamlessly managing service relationships both inside and outside the organization. Map out a positive new direction for all your ITO, BPO and Global sourcing initiatives. en-US Copyright 2009 Gartner, Inc. All rights reserved. Agenda Builder RSS Feed Generator v.3.10.0.12090 Gartner, Inc. kiosk.admin@gartner.com Sat, 21 Nov 2009 22:02:58 GMT 300 http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=782 Sunday, May 18, 2008 12:00 PM - (7 hr) Gartner Wed, 14 May 2008 13:22:04 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=784 Sunday, May 18, 2008 03:00 PM - A successful outsourcing agreement requires following certain proven processes during the vendor evaluation and selection phase. This session will examine the best practices to effectively complete a outsourcing vendor evaluation. (1 hr) Frances Karamouzis Wed, 14 May 2008 13:24:25 GMT Pre-Conference Tutorial http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=785 Sunday, May 18, 2008 03:00 PM - Relinquishing or retaining asset ownership as the result of acquiring external support for IT services, presents a number of financial and compliance issues that must be addressed. This presentation identifies key risks and mitigation strategies associated with the transfer of support and/or ownership of IT assets. Too often simplistic assumptions are made regarding transfer rights that are in conflict with existing contracts, and therefore illegal. Find out where the asset transfer pitfalls lie. (1 hr) Jack Heine Wed, 14 May 2008 13:27:09 GMT Pre-Conference Tutorial http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=786 Sunday, May 18, 2008 04:15 PM - In today’s IT market filled with emerging IT delivery models and the need to balance IT vendor costs with IT vendor value, organizations must approach the sourcing of IT services and products as more than tactical procurement actions. Business and IT leaders need sourcing to provide the strategic advice and tactical actions that support a business driven set of sourcing strategies. This session discusses the roles of sourcing, procurement, and vendor management and presents best practices to improve an organization’s sourcing competencies. (1 hr) William R. Snyder Wed, 14 May 2008 13:26:13 GMT Pre-Conference Tutorial http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=787 Sunday, May 18, 2008 04:15 PM - While every organization is unique, the mistakes made by them when constructing outsourcing deals are not so unique. In this presentation, the ten most common mistakes Gartner sees organizations make are presented, along with actionable advice to avoid making these mistakes in the future. (1 hr) Jim Longwood Wed, 14 May 2008 13:27:59 GMT Pre-Conference Tutorial http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=788 Sunday, May 18, 2008 05:30 PM - In this session, we will review the Gartner methodology for Magic Quadrants. Select IT services markets will be highlighted to demonstrate how MQs can be used to analyze competitive positioning and understand major market trends. (1 hr) Alex Soejarto Wed, 14 May 2008 13:25:26 GMT Pre-Conference Tutorial http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=789 Sunday, May 18, 2008 05:30 PM - Service Providers and Service Recipients struggle to identify and manage the elements of a “trust based” relationship – even more so when work is being delivered to offshore locations. (1 hr) Ian Marriott, Michael Montonen Wed, 14 May 2008 13:28:31 GMT Pre-Conference Tutorial http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=790 Monday, May 19, 2008 07:00 AM - (12 hr) Gartner Wed, 14 May 2008 13:30:33 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=791 Monday, May 19, 2008 07:00 AM - (1 hr) Gartner Wed, 14 May 2008 13:35:05 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=792 Monday, May 19, 2008 08:00 AM - (15 min) Gartner Fri, 16 May 2008 11:23:49 GMT Keynote Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=793 Monday, May 19, 2008 08:15 AM - The need to master multisourcing is already being felt. From basic IT services to complex business processes, your organization will increasingly source services and capabilities from a shifting blend of internal and external resources to meet its goals for cost efficiency, agility and growth. Given the effort and discipline required to successfully implement a multisourcing operational model, some may be tempted to simply wait. Unfortunately, waiting is not an option. Those that refuse to change will constantly be operating at a disadvantage to competitors. Organizations that master multisourcing will create the agility necessary to find and exploit growth. Our keynote presentation will introduce the nine critical competencies necessary to master the discipline of multisourcing. (1 hr, 15 min) Linda R. Cohen Fri, 16 May 2008 11:24:25 GMT Keynote Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=794 Monday, May 19, 2008 09:45 AM - In a world of global economic uncertainty, where cost reduction is once again paramount, the importance of making the right IT and business process services purchasing decisions is critical. And the wide variety of new sourcing models makes the choices even more complex. We will present a view of the evolving IT and business process services marketplace, examine forces of disruption and inertia, and present insights that will help you to make the right choices in a period where making the wrong ones will have serious consequences. (1 hr) Ben Pring, Allie Young Wed, 14 May 2008 13:37:59 GMT Keynote Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=887 Monday, May 19, 2008 11:00 AM - Learn how Oracle strategy, products and services are helping customers transform and drive business performance. Make Oracle part of your outsourcing strategy to accelerate business results, lower costs, and reduce risk. Attend this session to see why customers and service providers rely on Oracle to help them automate business processes and gain business insight. (30 min) Oracle Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=900 Monday, May 19, 2008 11:00 AM - Creating an environment and context in a large enterprise where employee empowerment can lead to the creation of superior customer value (30 min) HCL Technologies Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=903 Monday, May 19, 2008 11:00 AM - In this session, you will hear about the advantages to be gained by leveraging the "operational excellence" of partners - including better business outcomes and results, process innovation, efficiency, standardization, improved quality, data privacy, security, continuity and compliance. Learn how this can be as important as the traditional benefits of lower labor costs and asset transfer. (30 min) Robert Vatter Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=907 Monday, May 19, 2008 11:00 AM - Neoris is a leading provider of Nearshore outsourcing services through a global delivery model leveraging worldwide software development centers. In 2008, Neoris was ranked among the Top 10 Best Performing IT Service Providers in the Global Services 100. In this presentation, Neoris will highlight its Full Stream Nearshore Outsourcing offering and will show how its outsourcing services have supported the strategic initiatives of Fortune 500 companies. (30 min) Jeff Johnson Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=922 Monday, May 19, 2008 11:00 AM - Global Delivery Model has moved to the next orbit. Your sourcing strategies need to integrate multiple locations, vendors, skills sets across various geographies to meet the business objectives. As an expert in global delivery models, Virender Aggarwal, Satyam, will provide an unbiased perspective on recent changes in the Global Delivery Models and the emerging new locations beyond India (30 min) Virender Aggarwal Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=888 Monday, May 19, 2008 11:35 AM - Customers achieve success through partnering with Oracle - the world’s leading enterprise software company - to accomplish business innovation. By aligning ITO and BPO solutions with business strategy, customers can consolidate and modernize IT environments, streamline business processes, and achieve operational excellence. Attend this session to hear how Oracle customers have utilized Oracle Outsourcing Solutions to preserve their IT investment, mitigate business process and technology transition risks, and leverage global labor markets. (25 min) Oracle Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=901 Monday, May 19, 2008 11:35 AM - Creating an environment and context in a large enterprise where employee empowerment can lead to the creation of superior customer value (25 min) HCL Technologies Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=904 Monday, May 19, 2008 11:35 AM - Harry will be discussing the need/rationale for cost reduction and outsourcing at The Tribune Company. He'll discuss offshore outsourcing initiatives that they have looked into including: Customer Service for Subscribers, IT Help Desk, PeopleSoft systems support, Advertising production, Web development work and Billing, Credit and Collections for advertisers with HP. He will also discuss centralization/outsourcing of billing and credit and collections functions for advertising customers. (25 min) Harry Amsden Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=906 Monday, May 19, 2008 11:35 AM - Neoris will highlight how the company has provided world class software development and application management services through it Nearshore outsourcing solution centers to support the strategic initiatives of fortune 500 companies such as: Lowe’s, Google, Exxon, Ryder, Monsanto, Bank of New York and others. (25 min) Jeff Johnson Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=923 Monday, May 19, 2008 11:35 AM - Global Resourcing and Delivery Models go hand in hand. Both require a new and innovative approach in how you do business. How can you get ahead and take multi-sourcing to the next level while meeting your business objectives? Christina Hollingsworth, Corporate IT Director, a recognized leader in leading globalization efforts for Genworth Financial, will provide a practitioner's perspective on Global Delivery Models. (25 min) Christina Hollingsworth Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=796 Monday, May 19, 2008 12:00 PM - Check out the leading solution providers while enjoying dessert with your fellow attendees in a relaxed environment. (2 hr) Gartner Wed, 14 May 2008 13:38:38 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=913 Monday, May 19, 2008 12:05 PM - Hitachi Data Systems, a wholly-owned subsidiary of Hitachi, Ltd, leverages global R&D resources to develop storage solutions built on industry-leading technology with the performance, availability and scalability to maximize customers' ROI and minimize their risk. It runs a mature global sourcing program, setting high expectations for its partners and subsidiaries. Rex Carter will share insights and best practices for governance of global sourcing programs. Limited Seating. (30 min) Rex Carter Fri, 08 Aug 2008 14:13:53 GMT Sponsor Lunch Address http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=893 Monday, May 19, 2008 02:00 PM - Continued adoption of multisource and selective source outsourcing strategies places continued pressure on governance as the driver of success. Participate and explore "smart" practices and governance options offered by those who have first-hand experience across multiple sectors with what tactics work and those that don’t in delivering multi-sourced solutions on a global basis. As a leading global networked-IT services outsourcing provider, BT offers unique perspective on making governance work across multiple industries. (30 min) Colin Spence Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=908 Monday, May 19, 2008 02:00 PM - Offshore outsourcing works, no doubt about it. Yet, an Indian-centric strategy still has several gaps. Softtek’s clients share how they are using the Global Nearshore™ model to diversify risk, increase interaction, access multilingual professionals, and lower the Total Cost of Engagement. Listen to customers of Nearshore services from Mexico, Spain and China from the following organizations: - Principal Financial Group - Kaplan Higher Education - Caixa Galicia - Siemens (30 min) Vicente García Llorens, Christopher Harrison, Beni Lopez, Bjarne Erik Roscher, Maria Steckel Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=919 Monday, May 19, 2008 02:00 PM - In today’s scenario, the strategic growth plans of an organization would not be complete without addressing how global sourcing can impact an organization’s bottom line. Global Services Sourcing has evolved to become a mature business model that both leading organization’s as well as global service providers look to leverage. It is a way to manage and control the total cost of ownership (TCO). Client organizations are in need of a scalable, secure, and highly reliable service - one that would minimize management overhead and ensure adherence to service levels. (30 min) Wipro Technologies Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=920 Monday, May 19, 2008 02:00 PM - Come see how CSC's new strategy for growth helped Motorola deliver on their commitment to provide services to the Chinese Market. Hear about lessons learned in building their Beijing R&D campus, and how this will help to deliver services to the market. (30 min) Computer Sciences Corporation (CSC) Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=894 Monday, May 19, 2008 02:35 PM - Hear how a global biopharmaceutical and related healthcare products company is able to stay focused on its core business while reaping benefits from outsourcing its Network and IT Services. A candid presentation - what have been the pitfalls and high points -- and what does the future hold? (25 min) Paul von Autenried Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=909 Monday, May 19, 2008 02:35 PM - Four clients share their experience using Softtek’s Global Nearshore model which pairs world-class execution with global proximity to fill the gap left by Indian-centric outsourcing models. With eight Global Delivery Centers in Mexico, Brazil, Spain and China, Softtek provides in-depth, high quality and cost-effective solutions. (25 min) Vicente García Llorens, Christopher Harrison, Beni Lopez, Bjarne Erik Roscher, Maria Steckel Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=921 Monday, May 19, 2008 02:35 PM - Technology is a booming business in China. Multinational companies such as Nortel, Siemens, and now, Motorola, are transforming the area into a major technology hub. In November 2007, Motorola opened the crown jewel of its operations in China. China is a critical part for Motorola’s business strategy. MCRDI has become one of the major R&D hubs of Motorola and the largest of its kind established by a multinational corporation in China. (25 min) Computer Sciences Corporation (CSC) Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=867 Monday, May 19, 2008 03:15 PM - Drawing from their new book, “IT and the East,” from Harvard Business School Press, the authors highlight IT developments in China and India and how these emerging economies will shape global IT markets in the next five years. They also examine the “Chindia” concept—China and India combining industry strengths to compete globally. (1 hr) Partha Iyengar, Jamie Popkin Wed, 14 May 2008 13:39:59 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=800 Monday, May 19, 2008 03:15 PM - An effective sourcing governance framework will steer services towards business objectives, as the sum of decisions from different players – business users, service providers, the IT organization, regulatory agents and others – that have conflicting perspectives and objectives for services. Examples of conflicting perspectives are: demand vs. supply, customization vs. efficiency, business objectives vs. compliance requirements, among others. Rather than eliminate the conflicts, the enterprise should understand the conflicting factors and appropriately balance them to optimze sourcing. (1 hr) Cassio Dreyfuss Wed, 14 May 2008 13:40:32 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=801 Monday, May 19, 2008 03:15 PM - Creating an outsourcing contract that contains best practice terms and conditions and is fit for purpose can be a daunting task. In this presentation we will discuss critical components you need in your outsourcing contract to drive the required service provider behavior and expected deal outcomes. (1 hr) Helen Huntley Wed, 14 May 2008 13:40:56 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=802 Monday, May 19, 2008 03:15 PM - The keys to effective vendor management are the disciplines of managing the commercial terms and conditions of the contracts, keeping the vendor relationship aligned with the organizations business goals, and ensuring that vendors meet or exceed their performance metrics. Organizations most effective at this have mastered all three disciplines through effective organization, vendor management competencies, and formal performance management programs. This presentation will address the best practices across all three disciplines. (1 hr) Christopher Ambrose Wed, 14 May 2008 13:43:02 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=803 Monday, May 19, 2008 03:15 PM - The business process outsourcing (BPO) market is at a crossroads. Buyers have choices: some buy for "good enough" service delivery to maximize cost reduction, others seek to address new markets and still others require massive transformation efforts on a global scale. Meanwhile, profitability of some suppliers is weak, and buyer satisfaction a mixed picture. In this presentation, Gartner examines the current state of the BPO market and makes a series of recommendations to users and providers of BPO that will address some of the fundamental structural flaws currently stopping BPO from reaching its real potential and, conversely, what the benefits of BPO will be in the future. (1 hr) Robert H. Brown Wed, 14 May 2008 13:43:31 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=805 Monday, May 19, 2008 03:15 PM - The use of Global Delivery Models (GDMs) has become a ‘mainstream’ approach for many organizations. More providers, from more countries, are offering a broader array of services than ever before. This presentation explores how this delivery model will continue to evolve by identifying the major trends, benefits and challenges faced by the service providers, service recipients and host countries. (1 hr) Ian Marriott Wed, 14 May 2008 13:44:41 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=875 Monday, May 19, 2008 04:30 PM - Industrialization of IT services is well under way and will create major discontinuities in the evolution of the IT and business services market. New acquisition and delivery alternatives will reshape the IT industry and your sourcing decisions. (1 hr) Claudio Da Rold Wed, 14 May 2008 13:45:04 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=821 Monday, May 19, 2008 04:30 PM - Making an IT infrastructure sourcing decision often requires board approval. Boards, however, are not accustomed to making a decision without knowing the financial consequences of their sourcing options. A business case with a complete financial analysis is required. In this presentation, we detail a best practice approach to building a sourcing business case. (1 hr) Richard T. Matlus, William Maurer Wed, 14 May 2008 13:45:47 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=809 Monday, May 19, 2008 04:30 PM - Different pricing options exist for different deal types. In this presentation we examine available pricing options and the pros and cons of each choice for your specific deal types - applications, infrastructure, utility. This presentation shows the most common pricing models and elaborates on the need for multi model approach (e.g. T&M plus fixed fee) for each tower to enable risk and innovation steering during the deal lifecycle. (1 hr) Frank Ridder Wed, 14 May 2008 13:46:40 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=810 Monday, May 19, 2008 04:30 PM - Successful outsourcing agreements don't just happen; they require a lot of dedicated effort on the part of the customer and the service provider. The goal of benchmarking is the assurance that price and service levels remain fair and competitive over the life of the agreement. Multisourcing adds a layer of complexity to achieving this; however, benchmarking and performance metrics can be developed to achieve best-in-class results. (1 hr) Kris Doering Wed, 14 May 2008 13:47:11 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=836 Monday, May 19, 2008 04:30 PM - Business process outsourcing (BPO) providers typically provide support to sections of end-to-end processes. The more-successful BPO deals to date have been ones where they have really studied their own process environment in advance of engaging BPO providers. This pitch takes you through a practical view of how to create a BPO sourcing strategy through tips for design, evaluation of suppliers and preparing for the life of the contract. (1 hr) Cathy Tornbohm Wed, 14 May 2008 13:47:36 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=812 Monday, May 19, 2008 04:30 PM - Effective service sourcing requires a combination of knowledge and skills to properly address business requirements, define service content and characteristics, as well as the processes of selecting providers, developing the deals and managing delivery. As a consequence, sourcing roles and accountabilities are often conflicting or poorly defined, compromising the efficiency and effectiveness of sourcing initiatives. This case study shows an original approach to sourcing roles and organization that solved the problem. (1 hr) Latrina Jackson Sun, 11 May 2008 21:16:07 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=813 Monday, May 19, 2008 04:30 PM - India-centric service providers are serious contenders for your outsourcing deals, and bring new – and alternative – approaches to structuring relationships, service delivery and pricing, among other attributes of the outsourcing engagement. As buyers develop their sourcing strategy and vendor selection attributes, a thorough review and understanding of what you can expect from this new group of providers will assist in your decision-making. (1 hr) Allie Young Wed, 14 May 2008 13:48:45 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=814 Monday, May 19, 2008 05:30 PM - Check out the leading solution providers while enjoying drinks and hors d'oeuvres with your fellow attendees in a relaxed environment. (2 hr) Gartner Wed, 14 May 2008 13:50:31 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=815 Tuesday, May 20, 2008 07:30 AM - (10 hr, 30 min) Gartner Wed, 14 May 2008 13:52:02 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=816 Tuesday, May 20, 2008 07:30 AM - Attendees are invited to join informal discussion, networking and practice sharing on key topics. (1 hr) Gartner Wed, 14 May 2008 13:53:15 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=905 Tuesday, May 20, 2008 07:30 AM - There are handbooks and summits to help you learn about the Outsourcing Life Cycle. There are consultants who put their knowledge at your disposal to formulate requirements, advise which terms and conditions to include in agreements, and negotiate deals on your behalf. All of which make it straightforward to develop an outsourcing agreement, right? Learn to navigate the stormy waters of outsourcing agreement negotiation and arrive safely at the harbor with a deal that works. (30 min) Peter von der Linde Fri, 08 Aug 2008 14:13:53 GMT Sponsor Breakfast Address http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=817 Tuesday, May 20, 2008 08:30 AM - A flat, connected, and transparent world has changed the rules of the marketplace. Customers, competitors, and the public now have unprecedented visibility into organizations and their operations. Drawing on his recent book and years of practical experience, Dov Seidman, CEO of LRN and author, will demonstrate that the frontier of 21st century prosperity lies not in outperforming the competition but in outbehaving them - that it's not what you do, but how you do what you do that matters most. Dov will illustrate to the audience how they can win by literally outbehaving the competition and will detail the approaches that enable advantage and success over the long term. (1 hr) Dov Seidman Wed, 14 May 2008 14:03:27 GMT Keynote Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=892 Tuesday, May 20, 2008 09:45 AM - A new Unisys survey of global IT executives reveals best practices used by leading organizations to successfully map IT services to strategic business outcomes, which go beyond alignment, and achieve the collaboration necessary for continuous improvement and innovation. Join Tony Doye, Unisys SVP, and President, Global Outsourcing & Infrastructure Services, to learn what sets leaders apart when approaching sourcing strategies, and how your organization compares to the benchmark survey findings. (30 min) Anthony Doye Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=911 Tuesday, May 20, 2008 09:45 AM - Flat World companies have special advantages during periods of economic uncertainty: join R Arun Kumar as he discusses strategies for managing business cycles. When markets change, flexibility allows Flat World companies to "win in the turns." Organizations with a developed approach to navigating economic uncertainty can gain significantly over the competition during an industry turn. Learn how your company can keep innovating and growing through economic shifts. (30 min) R. Arun Kumar Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=917 Tuesday, May 20, 2008 09:45 AM - The challenge facing many organizations today heading into an economic downturn is to pursue the right set of strategies that will deliver the desired results in a realistic timeframe, without compromising quality and sacrificing future effectiveness of the IT infrastructure. Learn how CompuCom has helped several Fortune 500 companies leverage its Integrated Infrastructure Management (IIM) solution to improve IT performance and business results. (30 min) Thomas D. Vetterani Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=925 Tuesday, May 20, 2008 09:45 AM - This solution provider session will feature Shenzhen, the pioneer city of innovation in China and its opportunities and incentives in ITO/BPO. Use this occasion to converse with the Vice Mayor and other decision makers of the city. Share experiences with your peers currently in Shenzhen and network with both multinational and local ITO/BPO service providers. (30 min) Shenzhen Software Park Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=942 Tuesday, May 20, 2008 09:45 AM - In this session we will discuss "Right Sourcing" strategies and the importance of a vendor's ability to provide the Business to IT connect and domain led solutions. (30 min) L&T Infotech Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=898 Tuesday, May 20, 2008 10:20 AM - With a vision of transforming AARP into an organization capable of supporting future demands of its 39 million members, Matt Mitchell, CIO, AARP, recognized the need for an innovative sourcing approach. Attend this session to learn how AARP’s IT organization aligned with the strategic goals of the business, while also preparing to support evolving customer requirements driven by an ever-expanding membership base, projected to grow within the coming years at a rate unprecedented in history. (25 min) Matt Mitchell Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=912 Tuesday, May 20, 2008 10:20 AM - Strategic partnerships with service providers are a key strategy for Flat World companies during periods of economic uncertainty. Mature users understand how to modify or expend their outsourcing programs in order to “win in the turns.” This presentation aims to map the client’s journey across the value chain and business cycles. A senior executive from the client organization will share details of their global sourcing program and best practices to extract maximum value. (25 min) Sunil Narang Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=918 Tuesday, May 20, 2008 10:20 AM - The challenge facing many organizations today heading into an economic downturn is to pursue the right set of strategies that will deliver the desired results in a realistic timeframe, without compromising quality and sacrificing future effectiveness of the IT infrastructure. Learn how CompuCom has helped several Fortune 500 companies leverage its Integrated Infrastructure Management (IIM) solution to improve IT performance and business results. (25 min) Thomas D. Vetterani Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=941 Tuesday, May 20, 2008 10:20 AM - In this competitive business environment the CIOs are challenged to deliver value to business by tightly integrating IT with business and deliver more with less. Organizations have set out with the purpose of Business to IT integration and flexible sourcing models which can be scaled on need. In this session we will discuss how Marsh achieved the outsourcing benefit by successfully integrating sourcing strategies with their business needs and defined a flexible global delivery model (25 min) Jim Lee Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=943 Tuesday, May 20, 2008 10:20 AM - (25 min) Shenzhen Software Park Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=798 Tuesday, May 20, 2008 11:00 AM - Infrastructure Outsourcing is dynamic for organizations, but maturing as a marketplace. The evolution continues from traditional takeover engagements to include a varied set of value-based options, like managed services, offshore delivery, utility delivery, Green IT and multiple provider engagements. Organizations and providers need to align strategies and expectations with industry trends to create mutually beneficial business outcomes. This presentation will take you on a journey into the assumptions, drivers and inhibitors facing stakeholders to infrastructure outsourcing engagements. (1 hr) Kurt Potter Thu, 15 May 2008 10:45:52 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=807 Tuesday, May 20, 2008 11:00 AM - Marketplace hype, then deep skepticism and now a confused uptake is characterizing the “IT Infrastructure as a Service”. Despite the high profile marketing campaigns obout on demand, “IT Utility” and now “in the cloud”, the real adoption has been slow to start and offerings are pretty immature and patchy at best. This presentation provides a market update and discusses the various IT Infrastructure Utility offerings, the different approaches and discuss successes and failures.       (1 hr) Claudio Da Rold, William Maurer Thu, 15 May 2008 10:46:25 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=808 Tuesday, May 20, 2008 11:00 AM - In this presentation, we will establish the principles for aligning business expectations to effective sourcing performance management. We will identify best practices for identifying performance measures that correlate with business metrics, collecting appropriate data to measure business performance, and establishing the sourcing governance model that will drive business value. The following key issues will be addressed: (1 hr) Linda R. Cohen Thu, 15 May 2008 10:46:50 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=822 Tuesday, May 20, 2008 11:00 AM - Heading into renegotiations without fully understanding the strengths and weakness of both contractual parties can leave you at a unique disadvantage. In this presentation, we identify how to approach renegotiations and give you insight into the advantages and risks encountered by both parties entering a renegotiation. Arm yourself with best practice tips for success by understanding the risks and impacts of renegotiation. (1 hr) Helen Huntley Thu, 15 May 2008 10:47:27 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=823 Tuesday, May 20, 2008 11:00 AM - There are many methodologies and standards that have emerged as best practices and are being linked to managing outsourcing. These include ITIL, ISO2000, PMbok, and eSCM and are being applied to business and IT outsourcing, applications outsourcing; and consulting and systems integration. Adoption of these best practices by providers can reduce risks and improve service delivery. This presentation will cover: (1 hr) Jim Longwood Thu, 15 May 2008 10:47:54 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=811 Tuesday, May 20, 2008 11:00 AM - CRM strategies, processes and technologies are used across a range of internal and external customer facing activities from internal HR calls on payroll enquiries to external calls on Accounts Receivables and collections or Technical Help desk. Whether through consulting projects, BPO or ITO, engaging a 3rd party provider to design, build or manage your customer experience is a daunting challenge. Determining which “moments of truth” will be managed by which provider and ensuring a consistent “experience” requires a well structured approach – and guidelines on how to avoid the pitfalls of poorly planned efforts. In this presentation, answer these key questions: (1 hr) Matthew Goldman Thu, 15 May 2008 10:48:34 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=824 Tuesday, May 20, 2008 11:00 AM - GM, the Software Engineering Institute and a pilot group developed a methodology that can be used in conjunction with the CMMI methodology for software, to standardize processes and interactions between internal acquirers and external suppliers. In this case study interview, Mr. Fred Killeen, GM’s Chief Technology Officer, will share GM’s motivation for investing in the new CMMI for Acquisition methodology, the proof of concept and pilot process that GM, the SEI and the pilot group used, how CMMI for Acquisition and CMMI work together, and the results achieved thus far. (1 hr) Fred Killeen Thu, 15 May 2008 10:55:39 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=825 Tuesday, May 20, 2008 11:00 AM - The decision to go “offshore” for outsourcing services can be a harrowing and complicated process.  When you are working across cultures, time zones, distances, contracting with providers in a foreign land, etc., you have many questions and concerns.  In this presentation we will discuss the top ten questions/fears about offshore outsourcing and how you can best mitigate your risks when using this delivery method. (1 hr) Ian Marriott Thu, 15 May 2008 10:56:07 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=826 Tuesday, May 20, 2008 12:00 PM - Check out the leading solution providers while enjoying dessert with your fellow attendees in a relaxed environment. (2 hr) Gartner Thu, 15 May 2008 11:14:16 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=916 Tuesday, May 20, 2008 12:05 PM - The IT transformation at Applied Materials broke many of the common assumptions around vendor engagement models, sourcing strategies and time to market for delivery of promised benefits. Their accelerated outsourcing strategy provided the framework for dramatically improving internal RFT focus and productivity while reducing costs and improving service levels across the entire IT landscape. Learn how these strategies propelled Applied Materials' Global Information Services organization from order taker to business enabler in 12 short months. (30 min) Ron Kifer Fri, 08 Aug 2008 14:13:53 GMT Sponsor Lunch Address http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=889 Tuesday, May 20, 2008 02:00 PM - Siemens combines our unique expertise in IT solutions and services with industry leading knowledge of energy, power generation, power distribution and building systems to create an extended sustainability model for IT. This session will focus on Siemens Transformational Data Center approach to Green IT and Active Energy Management (30 min) William McNamara Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=895 Tuesday, May 20, 2008 02:00 PM - Let's get real about outsourcing - and discuss the sins to avoid and the virtues to pursue when outsourcing IT applications or infrastructure. CIBER will present its perspective based on real life examples from its 35-year history in the IT business. Mark Perlstein, President of CIBER's IT Outsourcing Division, will answer crucial questions, such as: How much money can I really save? How much flexibility can I get from my vendor? How important are SLAs? (30 min) Mark Perlstein Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=896 Tuesday, May 20, 2008 02:00 PM - The best outsourcing relationships yield mutual achievement and value. If you’ve never thought of outsourcing in this way or if your current outsourcing relationships are running short on joint value, this session will help you. Examples of mutually beneficial achievement and value will be shared along with practical strategies for creating new outsourcing relationships or evolving existing ones with built-in expectations and incentives for delivering shared value. (30 min) Satish Maripuri Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=914 Tuesday, May 20, 2008 02:00 PM - The first wave of global outsourcing coincided perfectly with Y2K and the global tech recession. Offering huge pools of skilled labor for reduced rates, Outsourcing 1.0 companies effectively reduced costs for many IT operations. Now there is Outsourcing 2.0, the next evolution focused on results. Not only does Outsourcing 2.0 contain costs, it reduces the risks associated with large IT projects and increases the alignment between IT and business. (30 min) Doug Mow, Doug Mow Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=926 Tuesday, May 20, 2008 02:00 PM - Cognizant’s new Web 2.0-based project management platform – Cognizant 2.0 – is fostering deeper collaboration and knowledge sharing across the company’s global delivery network and speeding the delivery of services to clients worldwide. Join us as we discuss how Cognizant 2.0:, Raises the bar on global services quality, value and velocity; Can be leveraged in array of IT and BPO service engagements; and, enables heightened project visibility, increased provider transparency and better results. (30 min) Cognizant Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=890 Tuesday, May 20, 2008 02:35 PM - This Siemens case study will provide an overview of how Siemens unique approach and global leadership can contribute to holistic end-to-end IT business sustainability solutions. (25 min) Bill O'Neill Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=897 Tuesday, May 20, 2008 02:35 PM - As a leading international media company, Pearson is well-known for its worldwide market-leading education, business information, and consumer publishing products and services. To lead its markets in quality, innovation, and profitability, mastering outsourcing has been critical. If you’re new to outsourcing, just thinking about it, or already outsourcing heavily, Pearson will share the general processes as well as the more advanced management tools it leverages to get outsourcing done right. (25 min) Marty Racioppi Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=899 Tuesday, May 20, 2008 02:35 PM - Hear from Thermo Fisher and Carlson Marketing executives as they share Lessons Learned: Real Challenges, Real Solutions from the Front Lines. Learn the challenges and benefits to outsourcing applications and infrastructure. Join Bob Royer, Vice President, Global IT Infrastructure for Thermo Fisher; and Kristy Ross, IT Director for Carlson Marketing, as they discuss lessons they have learned. (25 min) Kristy Ross, Bob Royer Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=915 Tuesday, May 20, 2008 02:35 PM - Agile methodologies are becoming mainstay in leading software development companies like Google, Yahoo and Microsoft. But what benefits can Agile deliver to global enterprises? Agile was created to embrace not resist change. And Agile’s rapid iterations require user participation which increases the alignment between IT and business. All of this can be wrapped in a fixed price structure that minimizes client risk. Exigen Services discusses projects that have benefited from this approach. (25 min) David Webb Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=924 Tuesday, May 20, 2008 02:35 PM - Increasingly business is demanding shorter time-to-market from their Software Product Development departments. In order to produce the most relevant and value engineered products, technology needs to collaborate with business to converge on a set of Product requirements. This has replaced the traditional workflow where Product Development team demanded that Business folks first wrote very clear and detailed requirements before technical architecture and design work could begin. This presentation discusses experiences of a multi-location team across different time zones, with this new paradigm. (25 min) Ravi Narayan Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Case Study http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=819 Tuesday, May 20, 2008 03:15 PM - The global telecommunications sector has generated more than 1.67 trillion USD in 2006 but has emerged from the single worst downturn in its 100-plus-year history. The US market remains the largest Telecom market but Asia is gaining continuously shares. Key stakeholders in the industry face a challenging blend of stress and opportunities. Traditional network carriers as well as new players such as Google are shifting the basis from competition about pure access to content, entertainment and advertising. As a result, innovation leads to new business models. This session describes the main industry drivers, challenges, illustrates opportunities for investors and buyers of networks and provides an outsight in view the US Telco market compared to the rest of the world. (1 hr) Ted Chamberlin Thu, 15 May 2008 10:57:14 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=799 Tuesday, May 20, 2008 03:15 PM - The use of outsourcing for application services is growing worldwide. As organizations outsource more, their demands are changing and they are looking for better outcomes. The market is responding to some of these demands, while investing in new delivery models to get out in front of emerging trends. Demand-side and supply-side dynamics will be explored and the scenario for the next five years will be presented. (1 hr) Dane S. Anderson Thu, 15 May 2008 10:56:36 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=830 Tuesday, May 20, 2008 03:15 PM - In this workshop we will define the four different governance styles and determine which models are most suitable to your own operations. (1 hr) Cassio Dreyfuss, Lorrie Scardino Thu, 15 May 2008 11:02:27 GMT Gartner Workshop http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=831 Tuesday, May 20, 2008 03:15 PM - This presentation provides the necessary steps to develop the appropriate service levels, link them to business outcomes, measure and communicate the results, and use those results to drive the provider behavior and satisfy executive management (1 hr) William Maurer Thu, 15 May 2008 11:02:56 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=832 Tuesday, May 20, 2008 03:15 PM - IT and Procurement organizations are often challenged to successfully manage the myriad of vendors that comprise IT services. More organizations are creating vendor management organizations for a disciplined approach to driving greater visibility, controls, and value across all IT vendors. This "hands-on" session will provide participants with the foundation for building a more formalized vendor management program. (1 hr) Christopher Ambrose, William R. Snyder Thu, 15 May 2008 11:03:22 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=872 Tuesday, May 20, 2008 03:15 PM - Today, many U.S. insurance corporations have made use of business process outsourcing (BPO). Here we discuss the industry's adoption of BPO as both an insight to this sector and the challenges of BPO adoption in general. (1 hr) Ben Pring Thu, 15 May 2008 11:04:40 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=843 Tuesday, May 20, 2008 03:15 PM - This case study takes a close look at a major financial institution’s decision to outsource critical business processes from India, supported as a Virtual Captive. One of the bank’s key executives will share the strategic considerations that led to their decision, and relate the outcomes and lessons learned from their experience. (1 hr) Michael Koontz Fri, 16 May 2008 08:53:41 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=835 Tuesday, May 20, 2008 03:15 PM - The decision to offshore outsourcing services can be a complicated process, spanning cultures, times zones, distances and more. (1 hr) Helen Huntley, Ian Marriott Thu, 15 May 2008 11:05:28 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=828 Tuesday, May 20, 2008 04:30 PM - As a part of a managed services strategy, remote infrastructure management services (RIM) are growing as a method of sourcing the operations of IT while maintaining control that is often lacking in traditional outsourcing agreements.  However, the market lacks consistency in how vendors market, provision and manage RIM service delivery.  This presentation provides information to make decisions for migration to RIM services by: (1 hr) Eric Goodness Thu, 15 May 2008 11:06:33 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=820 Tuesday, May 20, 2008 04:30 PM - As organizations try to move from resource-based pricing in a quasi-staff augmentation arrangement, to service-based pricing in a true outsourcing arrangement, the ground rules for application service relationships have to change. In this presentation, we will cover the lessons learned and best practices to adapt and evolve relationships with external application outsourcing providers. (1 hr) Lorrie Scardino Thu, 15 May 2008 11:06:09 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=839 Tuesday, May 20, 2008 04:30 PM - A sourcing strategy is about enabling the enterprise’s business objectives through the dynamic combination of the appropriate resources. It is not a on-off exercise – it is a process that involves IT and business processes, internal and external stakeholders, and services being delivered through a complex matrix of internal and external resources. This presentation addresses Gartner's approach to evaluating sourcing options, analyzes the different possible sourcing models and focuses on key elements to ensure successful execution. (1 hr) Frances Karamouzis Thu, 15 May 2008 11:07:02 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=840 Tuesday, May 20, 2008 04:30 PM - Value propositions from today’s outsourcing vendors stress flexibility. This presentation shows why it really matters in outsourcing contracts and what it means to providers and customers. (1 hr) Frank Ridder Thu, 15 May 2008 11:07:24 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=841 Tuesday, May 20, 2008 04:30 PM - IT and Procurement organizations are often challenged to successfully manage the myriad of vendors that comprise IT services. More organizations are creating vendor management organizations for a disciplined approach to driving greater visibility, controls, and value across all IT vendors. This "hands-on" session will provide participants with the foundation for building a more formalized vendor management program. (1 hr) Christopher Ambrose, William R. Snyder Thu, 15 May 2008 11:08:30 GMT Gartner Workshop http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=842 Tuesday, May 20, 2008 04:30 PM - Human resources BPO is increasingly taking on a global dimension, as enterprises seek global solutions in their quest for true talent management.  But a global delivery platform in HRO, even for tried and true outsourced functions like payroll – is still a fantasy.  Buyers will need to determine their requirements for HR services in an increasingly global and diverse workforce, and the role that HRO can play as a stragegic sourcing option  In this presentation, Gartner examines the key trends in global HR BPO, how to identify and evaluate the leading providers, and what the future holds for future development of the market. (1 hr) Robert H. Brown Thu, 15 May 2008 11:08:59 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=857 Tuesday, May 20, 2008 04:30 PM - Getting the outcomes you expect from your suppliers requires the right governance, management, and organizational model for managing services and service suppliers. In this session, learn how the State of Virginia has applied a best practice approach to integrating and managing their key IT vendors. (1 hr) Fred Duball Thu, 15 May 2008 11:07:52 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=844 Tuesday, May 20, 2008 04:30 PM - The largest Indian service providers have shaken up the traditional services 'megavendors' with the disproportionate (to their size) impact on the global IT Services marketplace. We analyse the key competitive differentiators between these emerging megavendors, as well as assess their increasing competitive positioning with the global services providers. (1 hr) Partha Iyengar Thu, 15 May 2008 11:09:29 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=884 Tuesday, May 20, 2008 05:30 PM - Follow the Infosys Global Delivery Model as you sample some of the world’s best brews and quick bites. Check out some Corona from Mexico, some Pilsner Urquell from the Czech Republic or some Tsing Tao from China. Test your geography skills with colleagues and new-found friends, while competing for fun prizes from around the globe. No passport is necessary! (3 hr) Infosys Technologies Limited Fri, 08 Aug 2008 14:13:53 GMT Hospitality Suite http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=885 Tuesday, May 20, 2008 05:30 PM - Join us for a unique culinary experience and some good eating! By sampling distinctive dishes from across the globe, you will have the opportunity to explore another dimension of Lionbridge and the cultural energy we experience every day. Food, like Lionbridge, is both global and local. A Taste of Lionbridge is a celebration of variety – languages, cultures, and flavors – that is the spice of life! (3 hr) Lionbridge Fri, 08 Aug 2008 14:13:53 GMT Hospitality Suite http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=891 Tuesday, May 20, 2008 05:30 PM - Try your luck and see how you measure up against other Gartner meeting attendees at the Siemens Casino Night! There will be an assortment of casino games for both the seasoned players as well as new players. The night’s big winners will have an opportunity to donate their winnings to charity. So, come roll the dice and join Siemens IT Solutions and Services! (3 hr) Siemens IT Solutions and Services, Inc. Fri, 08 Aug 2008 14:13:53 GMT Hospitality Suite http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=902 Tuesday, May 20, 2008 05:30 PM - Is that really George W? You decide! Unisys cordially invites you to our Political Party Campaign Headquarters in Chesapeake E on Tuesday evening at 5:30pm. Show your party support and enjoy some good-natured political satire as you meet George W, Bill Clinton, and of course Uncle Sam! Don’t miss this opportunity to cast your vote for your favorite candidate. We hope to see you there! (3 hr) Unisys Fri, 08 Aug 2008 14:13:53 GMT Hospitality Suite http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=910 Tuesday, May 20, 2008 05:30 PM - Join us for a race around the world. No bike required. Forget the Gatorade. CSC will be “peddling” beer and wine in our Racer’s Lounge. Break away from the peloton and cross the finish line with CSC. (3 hr) Computer Sciences Corporation (CSC) Fri, 08 Aug 2008 14:13:53 GMT Hospitality Suite http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=846 Wednesday, May 21, 2008 07:00 AM - (8 hr) Gartner Thu, 15 May 2008 11:16:52 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=847 Wednesday, May 21, 2008 07:30 AM - Attendees are invited to join informal discussion and practice sharing with our analysts. (1 hr) Gartner Thu, 15 May 2008 11:18:51 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=848 Wednesday, May 21, 2008 08:30 AM - Web 2.0. Cloud computing. Software as a service. These are but a few of the touchstones of a new era in computing -- one that will have a profound effect on the way we live, work, learn and think. But what will that future ultimately look like, and how much will it displace everything we know and use today? And what’s the path to that destination? Don’t miss this captivating examination of two very distinct views of that future and -- as importantly -- the forces that will shape it. Drawing on the themes of his new book "The Big Switch: Rewiring the World, from Edison to Google," Nick Carr creates a historical, economic and technological context for the transformation of IT that is now under way. He argues that more and more of the computing functions that companies rely on will shift from internal data centers to the Internet's vast computing grid, as the World Wide Web turns into the "World Wide Computer." And, finally, he looks ahead to how IT departments themselves will be transformed by "the big switch." Then hear Michael Treacy’s provocative critique of Carr’s assumptions and conclusions, as he argues that the way we get to the future is not through convulsive transformation, but rather the compounding effect of small, incremental impacts. Treacy’s landscape of a brave, new world that will change the way we do business is no less intriguing, and yet he suggests both a very different journey and a radically divergent endgame. (1 hr, 15 min) Nick Carr, Michael Treacy Thu, 15 May 2008 11:19:17 GMT Keynote Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=944 Wednesday, May 21, 2008 10:15 AM - (30 min) Michael Smith Fri, 08 Aug 2008 14:13:53 GMT Solution Provider Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=837 Wednesday, May 21, 2008 11:00 AM - The network is mission critical to all but a few enterprises and therefore enterprises are putting the future viability of their businesses in the hands of their network provider. But the market is rapidly changing as a result of vendor consolidation, changing vendor strategies, new technologies, new products and services and other evolving elements. And in the meantime, many enterprises continue to entrust their network to the cheapest commodity vendor they can find! Who should enterprises trust? In this presentation, we will examine the network service provider and examine which vendors, from which parts of the market are best suited to meet enterprises needs; today and in the future. (1 hr) Ted Chamberlin Thu, 15 May 2008 11:20:02 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=806 Wednesday, May 21, 2008 11:00 AM - Green IT is quickly becoming a critical factor in all IT decisions, including outsourcing. Environmental and regulatory concerns about data center cooling and power consumption have moved this issue from a minor requirement by some organizations to a necessary requirement for selection of an outsourcing service provider. Whatever’s good for the environment may also be good for clients as it usually means an optimized data center and lower per unit costs paid to service providers. In this presentation new explore how Green IT can and will affect your outsourcing engagement. (1 hr) Richard T. Matlus, Gianluca Tramacere Thu, 15 May 2008 11:20:26 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=853 Wednesday, May 21, 2008 11:00 AM - One of the key characteristics of a mature sourcing organization is that it drives high-performance sourcing initiatives – and for that it must display a set of unique characteristics. First, it must be viewed as an “extended organization” that goes beyond its own internal “retained organization” to include the business users and service providers that have effective roles in collaborative sourcing teams. Second, that sourcing organization must reflect the organization’s style in its governance framework, management practices and organizational relationships (especially with regard to the IT organization). Finally, its maturity process must closely match that of the enterprise, in general, and the IT organization in particular. (1 hr) Cassio Dreyfuss Thu, 15 May 2008 11:20:54 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=854 Wednesday, May 21, 2008 11:00 AM - Almost every company has, and is extending, relationships with third parties, from business partners, service providers and vendors. However, as security and privacy organizations are under increased pressure to ensure company data is protected, gaining control and transparency as to suppliers' and partners' security and privacy controls is a key problem. (1 hr) Arabella Hallawell Thu, 15 May 2008 11:21:21 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=855 Wednesday, May 21, 2008 11:00 AM - Multisourcing requires new methods and metrics to manage a team of service providers and suppliers toward a common goal. This includes end to end service levels, operating level agreements among internal and external service providers, and clearly defined roles and responsibilities for all parties. This “hands-on” working session will provide participants with the best practices for constructing relevant performance metrics that foster collaboration as opposed to competition among service providers. (1 hr) Jim Longwood, William Maurer, Lorrie Scardino Thu, 15 May 2008 11:21:49 GMT Gartner Workshop http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=856 Wednesday, May 21, 2008 11:00 AM - This panel discussion with the key legal advisors in the world of BPO will provide valuable insight into trends in contracting, pricing and best practice adoption. (1 hr) Robert H. Brown, Ben Pring Thu, 15 May 2008 11:22:14 GMT Panel http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=804 Wednesday, May 21, 2008 11:00 AM - This case-study presentation explores the approaches that GE has undertaken to effectively manage its multii-country, multi-vendor delivery model. It highlights challenges and successful strategies, and provides practical examples of how the company mastered global delivery. (1 hr) Gartner Thu, 15 May 2008 11:22:38 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=858 Wednesday, May 21, 2008 11:00 AM - Choosing between the options of opening an internally delivered captive center vs. Outsourcing to an external provider is a complex and difficult decision. This panel will explore: (1 hr) Partha Iyengar, Kurt Potter Thu, 15 May 2008 11:23:03 GMT Panel http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=850 Wednesday, May 21, 2008 12:00 PM - (1 hr) Gartner Thu, 15 May 2008 11:27:56 GMT Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=851 Wednesday, May 21, 2008 01:00 PM - Telecommunications remains the worst managed environment in IT in terms of supply chain integration, financial review and asset management.  Telecom Expense Management promises sources these activities to a third party and achieves solid cost reductions by leveraging automated platforms for Order-to-Pay communications solutions.   This presentation provides information to make decisions for migration to TEM services by: (1 hr) Eric Goodness Thu, 15 May 2008 11:24:07 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=852 Wednesday, May 21, 2008 01:00 PM - SaaS is beginning to prove itself and is poised to move beyond the bleeding edge. The time is right to understand how to leverage its potential in your organization and guard against its limitations and downsides. (1 hr) Ben Pring Thu, 15 May 2008 11:24:40 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=861 Wednesday, May 21, 2008 01:00 PM - Multi-provider sourcing relationships often end up in having “siloed” technical service level agreements, which not only do not leverage one another but are sometimes conflicting. From a business perspective, what matters is a solid view from the business KPIs that will optimize the outcomes of a dynamic set of sourcing initiatives across all providers. This presentation explains a multilayer SLA structure supporting a broad business KPI’s view. (1 hr) Frank Ridder Thu, 15 May 2008 11:25:04 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=862 Wednesday, May 21, 2008 01:00 PM - Benchmarks in outsourcing contracts are prone to failure, largely due to the lack of clarity about timing, funding, metrics, methodology and what actions will be taken as a result of the analysis. We provide the top reasons why benchmarks fail in outsourcing and how to avoid these failures. (1 hr) Helen Huntley Thu, 15 May 2008 11:25:27 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=863 Wednesday, May 21, 2008 01:00 PM - Multisourcing requires new methods and metrics to manage a team of service providers and suppliers toward a common goal. This includes end to end service levels, operating level agreements among internal and external service providers, and clearly defined roles and responsibilities for all parties. This “hands-on” working session will provide participants with the best practices for constructing relevant performance metrics that foster collaboration as opposed to competition among service providers. (1 hr) Jim Longwood, Richard T. Matlus, Lorrie Scardino Thu, 15 May 2008 11:25:49 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=864 Wednesday, May 21, 2008 01:00 PM - F&A BPO is very dependent on the economics of delivery options. Here we discuss how to balance evaluating the benefits both from the angle of efficiency and effectiveness and current trends in adoption. (1 hr) Cathy Tornbohm Thu, 15 May 2008 11:26:26 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=865 Wednesday, May 21, 2008 01:00 PM - At Weyerhaeuser, external IT spending is more than 60% of the IT budget. Faced with significant spend on external suppliers, increasing regulations, and the need to improve overall supplier management, Weyerhaeuser implemented a formal IT supplier management model. This presentation discusses Weyerhaeuser’s implementation, ongoing approach, and the business impacts from its dedicated supplier management model. (1 hr) Brad Mjelde Thu, 15 May 2008 11:26:51 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=866 Wednesday, May 21, 2008 01:00 PM - See how to use Gartner's offshore decision framework to help make the right onshore, nearshore and farshore sourcing decisions for your organization. (1 hr) Gianluca Tramacere Thu, 15 May 2008 11:27:12 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=859 Wednesday, May 21, 2008 02:15 PM - Often called remote infrastructure management services (RIM), offshore delivery of infrastructure services has emerged as a credible form of IT outsourcing that has the potential to reduce staff costs, enforce standards and automation, and thereby increase service quality. Potential clients of RIM are often tempted by expectations of attractive pricing, which helps them remediate their past resistance to psychological distance barriers. Some organizations will be forced to evolve into these services, others will leapfrog without previous experience with offshore providers, and service providers are quickly building capabilities to keep up with expected demand. (1 hr) Richard T. Matlus, Kurt Potter Thu, 15 May 2008 11:28:33 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=868 Wednesday, May 21, 2008 02:15 PM - Organizations select their service providers with an immediate need in mind, but invariably with a long-term view of how that provider will support their business needs over time. Arguably the three most formidable commercial brands globally in the services market today are Accenture, EDS and IBM. Changing market dynamics, new service offerings, and the emergence of aggressive new service providers challenge how these megavendors will compete in the near future and over the long term.  (1 hr) Dane S. Anderson, Linda R. Cohen, Cathy Tornbohm, Allie Young Thu, 15 May 2008 11:29:12 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=869 Wednesday, May 21, 2008 02:15 PM - The co-management process framework helps organizations establish common processes and governance among all providers, internal and external, creating a more effective and efficient service delivery operation. In this presentation, we define Gartner’s Co-Management Framework and describe how it will help you better manage multisourcing. (1 hr) Kris Doering Thu, 15 May 2008 11:29:53 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=870 Wednesday, May 21, 2008 02:15 PM - In support of answering the critical element question, "Is the deal adaptable -- will it support and enable business and technology innovation?" Completed by interviewing both senior executive and management teams to gain insight into these critical questions. In addition, we would need to review the current process that the service recipient (SR) and service provider (SP) have in place that are specifically designed to promote business and technology innovation. (1 hr) Linda R. Cohen, William Maurer Thu, 15 May 2008 11:37:37 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=871 Wednesday, May 21, 2008 02:15 PM - Outsourcing deals are often long-term relationship commitments made by both parties to the agreement. Too often, these relationships struggle with issues around cost, quality and deal objectives. This "hands-on" session will address the most critical issues outsourcing relationships face, and provide a framework for determining both the underlying causes and recommendations for getting an outsourcing deal back on track. (1 hr) David Ackerman, Christopher Ambrose Thu, 15 May 2008 11:37:13 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=833 Wednesday, May 21, 2008 02:15 PM - This panel will discuss the difference between BPO and BPU and the decision factors in selecting between these very different sourcing strategies (1 hr) Robert H. Brown, Ben Pring Thu, 15 May 2008 11:36:50 GMT Panel http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=873 Wednesday, May 21, 2008 02:15 PM - After a panel of Gartner analysts covering the three largest markets – financial services, public sector and manufacturing – present the current trends and new developments in outsourcing, this session will open discussion with the audience for a “town hall” style meeting. (1 hr) Kenneth F. Brant, Kimberly Harris-Ferrante, Rishi Sood Thu, 15 May 2008 11:35:38 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=874 Wednesday, May 21, 2008 02:15 PM - Most organizations that use offshore vendors for application development and maintenance services are managing their relationships using primarily a staff augmentation model. In order to maximize the performance of these vendors, such relationships should be redesigned for the internal organization to focus on the deliverables rather than the day-to-day management of vendor resources. Such relationships should include service levels that are important to the business and should based on trust. Moving to such a strategic sourcing relationship using clearly defined performance metrics would reduce risks for clients and improve productivity of the vendors. (1 hr) Subhash K. Parameswaran Thu, 15 May 2008 11:35:05 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=876 Wednesday, May 21, 2008 03:30 PM - The movement toward alternative acquisition and delivery models (AADM) is unstoppable but IT organizations have been slow to take a proactive role in guiding the enterprise to make business-driven decisions that align with the sourcing strategy. In this presentation, we show how a disciplined approach to sourcing can guide leaders to make and execute business-driven AADM decisions. (1 hr) Lorrie Scardino Thu, 15 May 2008 11:39:03 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=877 Wednesday, May 21, 2008 03:30 PM - Enterprises often compare vendor rates to internal costs when evaluating sourcing options, but simple pricing comparisons can be complicated by hidden costs, unforeseen risks, and varied maturity of services offerings and delivery models. Here we provide a “how to” guide for assessing and quantifying your sourcing options, both internal and external. Using real examples of how this framework has been applied by our clients we will explore the following key issues: (1 hr) Frances Karamouzis Thu, 15 May 2008 11:39:29 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=878 Wednesday, May 21, 2008 03:30 PM - In support of answering the critical element question, "Is the deal adaptable - will it support and enable business and technology innovation? Completed by interviewing both senior executive and management teams to gain insight into these critical questions. In addition, we would need to review the current process that the SR/SP have in place that are specifically designed to promote business and technology innovation. (1 hr) Linda R. Cohen, William Maurer Thu, 15 May 2008 11:41:33 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=879 Wednesday, May 21, 2008 03:30 PM - Outsourcing deals are often long term relationship commitments made by both parties to the agreement. Too often, these relationships struggle with issues around cost, quality, and deal objectives. This “hands-on” session will address the most critical issues outsourcing relationships face, provide a framework for determining both the underlying causes and recommendations for getting an outsourcing deal back on track. (1 hr) David Ackerman, Christopher Ambrose Thu, 15 May 2008 11:42:02 GMT Gartner Workshop http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=880 Wednesday, May 21, 2008 03:30 PM - Business Process Utilities are the next step in the evolution of the outsourcing industry, taking the "one to many" architecture of Software as a Service and applying this to externalized business process management. As more enterprises look to source fully managed business processes which leverage this new approach BPU will have profound implications for how enterprises manage their business and on how vendors capitalize on new areas of opportunity.  (1 hr) Kimberly Harris-Ferrante Thu, 15 May 2008 11:42:28 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=881 Wednesday, May 21, 2008 03:30 PM - Government organizations continue to seek new ways to increase operational effectiveness, improve customer contact, and innovate government service delivery. In many respects, government outsourcing provides a pathway for public sector organizations to most effectively leverage industry best practices while still managing control of mission critical areas. (1 hr) Rishi Sood Thu, 15 May 2008 11:42:48 GMT Track Session http://agendabuilder.gartner.com/STD11/WebPages/SessionDetail.aspx?EventSessionId=882 Wednesday, May 21, 2008 03:30 PM - In this workshop we will teach you to utilize Gartner's offshore decision framework to help you make the right onshore, nearshore and farshore sourcing decisions for your organization. (1 hr) Partha Iyengar Thu, 15 May 2008 11:43:15 GMT Gartner Workshop