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Monday
01:15 PM - 02:15 PM | |
| Private cloud computing is one of the hottest infrastructure trends today. IT organizations face eager vendors, immature technologies, cultural barriers, funding challenges, process change and skill issues. Service orientation requires tight alignment with the business, and a shift to delivering and measuring business value.
• What are the trends and challenges associated with private cloud computing?
• How do you create a business case for private cloud computing?
• What are the people, process, technology and business management changes necessary to create private cloud services?
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Monday
02:30 PM - 03:30 PM | |
| Innovation is crucial for IT infrastructure to take advantage of new technology trends, including cloud computing and “big data,” while supporting current and emerging applications. Customers will derive the greatest value from the tight integration of emerging software approaches with the underlying hardware infrastructure. This session explores the newest developments in the Cisco Unified Data Center platform, which unifies computing, networking, security, and management to deliver business agility, IT simplicity, and financial efficiency. |
Monday
03:45 PM - 04:45 PM | |
| Companies are on the road to cloud computing. Whether increasing automation, growing virtualization, leveraging external resources from hosting to public cloud, or offering self-service, IT operations represent a mix of steps towards the cloud IT model. Join Herb Van Hook, VP of Strategy at BMC Software and Mike Keogh, SVP, Infrastructure Strategy & Design at CompuCom as they walk through the starting points, short cuts, and scenic lookouts on the way to ultimate success with cloud computing. |
Monday
05:00 PM - 06:00 PM | |
| What is automation? What do IT organizations need to plan for as their infrastructure broadens to include not only traditional IT services but also services that may be part of a private and/or public cloud. Automation affects infrastructure, platforms and IT services, and as agile adoption increases, continuous changes will become more mainstream. This presentation defines and discusses automation technologies, overlaps and opportunities to streamline and gain efficiencies.
•What is automation and where can it surface in my IT management portfolio?
•What are the automation technologies that will address efficiency, agility and reduce costs?
•Where are the technology overlaps and how do I plan for adoption and reduce potential duplication?
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Tuesday
10:00 AM - 10:30 AM | |
| Users are requesting Apple devices like iPhones, iPads and Macs, and organizations want to be responsive and allow them. But in many cases, Apple products don’t fit into organizations’ management infrastructures or skills repertoire. We look at the problems integrating Apple products into the enterprise and suggest how to analyze their need against their costs, and how to solve the integration issues.
•How should enterprises address and manage user desire for Apple products?
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Tuesday
10:45 AM - 11:45 AM | |
| There are numerous ways in which a service and support organization can measure its success. But are you spending too much time looking at metrics that don't align to specific business goals? Proper alignment of metrics to goals, along with a balanced approach to those metrics, can ensure that you are measuring the value of IT on a multidimensional scale rather than producing flat reports about productivity. Appropriate metrics, along with appropriate targeted dashboards, shows the value of IT and how it relates to the business.
•How can I&O focus on using the right metrics?
•How can I&O show the value of services provided through metrics?
•How can the I&O use dashboards to properly display value based metrics?
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Tuesday
01:45 PM - 02:45 PM | |
| Complexity and the rate of change in your data center is at a record high. To stay relevant you must embrace the latest trends while maintaining service levels. Thriving in this new data center paradigm means you have to transform data center development and management. Learn how to create an optimized data center that accelerates business innovation and enables growth. Oracle engineers hardware and software together to create the infrastructure needed your optimized data center. |
Tuesday
03:00 PM - 04:00 PM | |
| Cloud computing has caused a storm in the IT industry and in the business. Data centers and architectures are changing to enable agility and real-time infrastructure, and to drastically lower service delivery costs. Cloud’s impact is felt very heavily in the IT I&O organization. We examine these areas of impact and advise on what I&O organizations should do about it.
•What is the impact of hybrid cloud computing on I&O?
•What actions should I&O organizations take to minimize risks and maximize benefits?
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Tuesday
04:15 PM - 05:15 PM | |
| To accelerate business velocity, IT professionals are considering Converged Infrastructure (CI) solutions to deploy new applications faster while lowering operating costs. CI solutions are pre-tested and integrate servers, network, storage, management and hypervisor software. But many CI solutions do not provide the higher performance, scale, availability and easier management required by mission critical workloads. Hitachi Unified Compute Platform overcomes these limitations by combining best-in-class infrastructure, significantly simplified orchestration and enhanced flexibility. |
Tuesday
05:30 PM - 06:30 PM | |
| Microsoft has been the dominant force in infrastructure for years, but virtualization and cloud computing have made VMware a strong challenger. Virtualization and VMware are both becoming prevalent in most Microsoft architectures. The competition for infrastructure management, private cloud, cloud infrastructure and platform as a service will define these two vendors for the next five years.
•How do VMware and Microsoft compare in the market today?
•What trends will define the competition between VMware and Microsoft through 2015?
•What competitive strategies will VMware and Microsoft pursue, and will they be successful?
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Wednesday
10:15 AM - 11:00 AM | |
Wednesday
11:15 AM - 11:45 AM | |
| For M+NLB, a 160 person, nationwide, full-service consulting and building design firm, work sharing is business critical. Its distributed and often mobile teams must be able to work on the same Autodesk Revit model and quickly retrieve all associated information. Centrally managing backups is crucial too for smaller offices lacking local IT support. Riverbed’s Steelhead and Steelhead Mobile have dramatically improved Revit server performance, and Riverbed’s Whitewater is replacing a costly back up service. |
Wednesday
01:45 PM - 02:45 PM | |
| As the number and frequency of changes to production increases, and virtualization and cloud technology adoption increases, IT organizations must address release management as the final “gate” to an agile production environment. This presentation discusses when and how DevOps is relevant and how it will affect your release management process.
• What is DevOps and where does it fit in your infrastructure?
• What are the key facets of Release Management and how does cloud and DevOps affect them?
• What best practices should you be planning and implementing to ensure that you have developed a resilient release management process?
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Wednesday
03:00 PM - 03:30 PM | |
| The future of warfare demands technology agility, capacity and security. Given dramatic increases in cyber threats and geopolitical tensions, the mandate to transform IT into a more efficient and effective enabler is clear, but the strategy for accomplishing this is less defined. In this
session, Ret. Lieutenant Colonel Devine shares his experience providing IT logistics support for America's Military Forces and provides a strategic vision that will help guide IT transformation. |
Wednesday
03:45 PM - 04:45 PM | |
| Most IT organizations have change management processes in place to address availability, security and regulatory compliance requirements. Many of these same organizations are seeking to improve the value relative to the costs of the process. Gartner has a list of top 10 improvement opportunities that can be reviewed with attendees.
•How can change management help organizations manage risk?
•How will evolving business needs and risk impact change management?
•What are the top 10 common opportunities for improvement?
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Wednesday
05:00 PM - 05:30 PM | |
| The network is the single biggest impediment to building next-generation data center networks. Today’s networks are overly rigid, expensive and do not scale to meet increasingly dynamic business demands. What is required is complete re-thinking of the network infrastructure, to bring cloud-like elasticity, agility and economics. This session will introduce the very latest networking technologies that provide nearly unlimited scalability, elastic Pay-as-You-Grow performance and advanced multi-tenancy to build a true enterprise cloud network |
Wednesday
05:45 PM - 06:15 PM | |
| Business requirements, technology changes such as cloud, and advancements in I&O maturity are changing I&O staffing needs. As competition for talent increases, I&O leaders must understand what skills will be needed and how best to acquire and retain them. This session offers I&O leaders an approach to map talent needs and to view each staffing decision as an opportunity to address current needs while also closing future skill gaps.
•How are I&O staffing needs changing?
•How do I&O leaders position their organizations for their future staffing needs?
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Thursday
08:45 AM - 09:45 AM | |
| The idea of a network operations center (NOC) is antiquated. The practice of a room with I&O team members staring at monitors waiting for alerts to occur does not add value to the business in today’s faster-paced, budget-minded organization. I&O teams must focus squarely on showing value to the business, and that starts with a look at how the team members and different functions within the I&O contribute to keeping the business up and running. Organizations today are focused on the evolution of the NOC toward the more modern, full operations center (OC), which provides world-class operations support and is staffed with higher-skilled team members capable of making a greater impact on the business.
• Why is it time to deconstruct the NOC?
• What is an operations center?
• How should the operations center be designed, staffed and operated?
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Thursday
10:00 AM - 11:00 AM | |
| IT service desk and end-user support teams are fading in relevance; few contribute as business partners. The Nexus of Forces makes traditional approaches obsolete. Formation of business productivity teams (BPTs) will alter the IT-business relationship. BPTs increase collaboration and innovation. Integrating BPT data into development, service management and other processes will accelerate delivery of new capabilities. Compared to IT service desks, BPTs have a singular focus on business productivity as a trigger to fundamentally change the IT-business relationship. Instead of providing reactive service support, BPTs transform the service model to proactively promote high levels of productivity by enabling high levels of user self sufficiency and shift the primary objective of a help desk staff focused on closing tickets into a team of technical advisors capable of working with end users.
• What are BPTs and how will they drive innovation and revolutionize the business model for IT?
• How will BPTs fit into traditional IT service support and deliver schemes?
• What tools are required to support BPTs and how mature are these solutions?
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Thursday
11:15 AM - 12:15 PM | |
| There is an increased understanding of the applications themselves, which comes from traditional network monitoring tools. When applied properly, they can provide an initial glimpse into the performance, usage and availability of most applications. The maturity of the organization in the ITScore model often dictates the level of tools they are ready to implement, and what the success rate will be (upcoming research). With new approaches such as deeper flow monitoring, analytics network performance monitoring is progressing to a more proactive control of delivery and optimization.
• What business drivers are causing the need for increased investment in network and application performance monitoring tools?
• Which vendors and technologies will enable IT operations to monitor application and network performance?
• What management processes, best practices and strategies will IT operations groups use to better understand application and network usage, responsiveness, and service quality?
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