| Best Practices for Organising and Staffing IT Infrastructure and Operations | |
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Wednesday, 07 May 2008
13:30-14:30 | |
Speaker: John P. Roberts
Location: Session Room B
Session Type: Gartner Session
Track: B | |
 Many IT infrastructure and operations groups struggle with how to organise and how to justify their staffing needs. They reorganise frequently in an attempt to overcome specific problems, only to find they are experiencing a whole new set of issues. In this presentation we will discuss how to proactively optimise your IT infrastructure and operations organisation structure, justify required staffing levels and develop people with the new skills required for success. |
Key Issues:
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- How can IT infrastructure and operations be organised to most effectively and efficiently deliver services?
- What strategies and methods can be used to effectively justify staffing size?
- What skill set implications are there when moving to a business-driven process and service-centric operations group?
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