| Running the Business of IT Operations | |
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Tuesday, 06 May 2008
08:30-09:30 | |
Speaker: Cameron Haight
Location: Session Room B
Session Type: Gartner Session
Track: B | |
 There are fundamental principles of running a business such as understanding who your customers are, and developing and marketing well-defined services that satisfy customer needs at market competitive prices. Running IT operations with the rigor and discipline of a business will help enable the enterprise to be successful. In this presentation, we will explore pragmatic ways to move to running IT operations like a business for the business. |
Key Issues:
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- How are business principles relevant to the core mission of IT infrastructure and operations?
- What are the cultural and organisational implications of running like a business?
- What are specific incremental steps to begin taking that will yield benefits?
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