The 2009 Gartner Customer Relationship Management Summit will show you how to establish solid foundations for your CRM strategies and will examine the cool innovations that organizations are beginning to adopt. We'll inspire new ways of working, confirm best practices and demonstrate new ways to develop business opportunities.

Using Gartner's Agenda Builder will help you make the right decisions and get the best value out of the event.

Agenda Builder will enable you to build your own personal agenda and select the sessions that are of the most value to you.