Now in its tenth year, the Gartner industry defining Customer Relationship Management Summit brings business and IT professionals together to discuss the impact technology is having on the customer experience. Across marketing, sales and service functions, through the contact center, web, field and partner channels, IT is driving the delivery of increased value to the customer, value that can then be captured as higher satisfaction and loyalty as well as increased profitability.

Using Gartner's Agenda Builder will help you make the right decisions and get the best value out of the event.

Agenda Builder will enable you to build your own personal agenda and select the sessions that are of the most value to you.