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Monday
08:00 to 08:45 | |
| Designed for BPM beginners or current BPM practitioners who want a BPM refresh, this tutorial defines BPM terminology, introduces key perspectives and major trends that drive BPM adoption, and provides an overview of technologies that help enable BPM. |
Monday
08:00 to 08:45 | |
| Our clients often ask how BPA, BPM and EA steer organization individually and as a whole. This tutorial will use a metaphor of airplane operations to show how each domain contributes to the overall effort and how they can work collectively as “a system.” |
Monday
08:00 to 08:45 | |
| Too many organizational efforts stumble because of a lack of attention to the human dimension of collaboration. This tutorial will explore how to build collaborative, high performance teams that deliver great results to their extended network of stakeholders. |
Monday
09:00 to 09:15 | |
Monday
09:15 to 10:15 | |
| In an increasingly volatile business climate, making the most effective use of people, processes, and information has intensified. Today’s business climate mandates that, to remain competitive, organizations must act with greater responsiveness and agility than ever before. Our BPM Scenario provides guidance for managing effective operations in today’s complex business environment. |
Monday
10:15 to 10:45 | |
Monday
10:45 to 11:30 | |
| For an enterprise to be successful it must excel in three dimensions of performance: value, resources and management. BPM can and should play a prominent role in all three dimensions, but that has not been the case in most organizations taking the BPM journey. We’ll tell you the implications for your BPM program, including change management, and give you examples of the successes and failures we’ve seen in leveraging BPM for transformation at an enterprise level. |
Monday
11:30 to 12:00 | |
| A lively and fun session designed to elicit opinions and to create some room for debate. |
Monday
12:00 to 13:30 | |
Monday
12:00 to 13:30 | |
Monday
12:40 to 13:00 | |
| Organizations launching BPM initiatives encounter scores of BPM suite vendors offering “BPM solutions.” We’ll look at the current and future vendor landscapes, and help you select vendors and products. |
Monday
13:30 to 14:30 | |
| We’ll show you how to establish the most effective BPM metrics approach. We’ll focus on fundamentals because, despite the ubiquity of measures in most organizations, they are rarely if ever done well. |
Monday
13:30 to 14:30 | |
| A BPMS is the best composition environment for BPM initiatives. But buyers are finding it impossible to distinguish among products because they are increasingly based on open standards (e.g. BPMN). We’ll share best practices and decision frameworks for evaluating BPMS
products. |
Monday
13:30 to 14:30 | |
| By combining data from processes, transactions, social interactions and external data, users are much more aware of the situation in which they operate. We examine this convergence, and provide best practices for incorporating intelligence into process improvement initiatives. |
Monday
13:30 to 14:30 | |
| This is a fun and interactive game where the principles of Six Sigma are applied to a team building game involving a rugby ball, a blindfold and a stopwatch. Participants will engage in improvement activities to meet their customers’ challenges. The game will draw out the key challenges in leading effective improvement and change projects, from which PMI will present the underpinning principles of Lean Six Sigma and how they help address these challenges. |
Monday
14:45 to 15:15 | |
Monday
14:45 to 15:15 | |
| Successful process improvement relies on the ability to execute tactical, project-based initiatives. But, to support real business transformation, these projects must come together to support the strategic vision and goals of the organization. Join Cable & Wireless to learn how they are integrating a business-driven, IT-enabled Enterprise BPM approach into their journey toward Process Excellence |
Monday
14:45 to 15:15 | |
| Accenture’s Peter Franz will discuss how organizations can achieve high performance through a value driven approach to BPM, creating immediate value while establishing lasting capabilities, supporting a long term competitive advantage. To demonstrate, he will discuss recent BPM research and case studies highlighting seven areas of value realized through BPM. |
Monday
14:45 to 15:15 | |
| During this case study session, we will discuss using BPM to improve business processes and implement audit trailing within LeasePlan Corporation. LeasePlan is a financial services company which has grown to become the world's leading provider of fleet management services with more than 6,000 dedicated employees managing around 1.3 million vehicles for its clients. We will touch on process selection, project execution and lessons learned and include how these can be incorporated into your own business improvements. |
Monday
15:15 to 15:45 | |
Monday
15:45 to 16:30 | |
| Atos Origin provide managed services for desktop and infrastructure to a wide range of public and private sector contracts. Managing requests for change within those contracts involves delivering to SLA targets and providing a cost effective service whilst delivering excellent service and innovative solutions for customers. PNMSoft's BPMS-SEQUENCE was chosen to address these challenges and has been successfully implemented as part of a standard change management process. The key issues to be outlined in the session are stakeholder engagement, identification of business pains, process maturity, and dealing with resistance to change. |
Monday
15:45 to 16:30 | |
| Moving from an initial situation of fragmented and manual processes through review and analysis to achieve automatic, rationalised and streamlined processes, workflows and procedures in a single application. |
Monday
15:45 to 16:30 | |
| For more than ten years SAMPENSION has used BPM with the purpose of increasing productivity and quality in Insurance Operations and Customer Services and to reduce the administrative costs of the company.
With this presentation SAMPENSION would like to show how the company has increased the productivity by using BPM as a strategic tool. Furthermore, example cases of specific initiatives, which have been taken, and the results of these are shown.
Key issues: Increased productivity, working strategically with BPM, results, cases and valuable lessons. |
Monday
16:45 to 17:15 | |
| Using primary research survey results from more than 500 organizations involved in BPM initiatives, this rapid fire session outlines how the adoption of BPM disciplines and technologies is progressing in Western Europe. |
Monday
16:45 to 17:15 | |
| We’ll address the questions about functionality, governance, deployment strategies, cost management and strengths and weaknesses that have accompanied SharePoint 2010’s release. |
Monday
16:45 to 17:15 | |
| Optimization and simulation are seen as esoteric BPM add-ons, but they are both being used successfully by enterprises today. This session will examine each concept and show how to deliver value in 2011 and plan for innovations that are forthcoming in leading BPMS offerings. |
Monday
16:45 to 17:45 | |
| There are a wealth of tools and techniques for process analysis and process design but there are few that assist in making the transition from analysis to design. This session will demonstrate a proven approach for making the transition from analysis to design and avoiding common process improvement pitfalls: |
Monday
17:30 to 18:00 | |
| The customer experience is one of the hardest differentiators to copy from a competitor. Increasing numbers of board directors see it as a critical battleground. Meanwhile customers have never been so willing to drop a supplier after one poor experience and then tell as many people as they can. This presentation examines the theory and the practice of changing processes with the goal of improving customer experience metrics such as satisfaction, loyalty, retention and advocacy. |
Monday
17:30 to 18:00 | |
| Lean management discipline that is proven to reduce waste in IT is hard to implement. We’ll share lessons learned by CIOs who are now profi ting from lean in their IT organizations. |
Monday
17:30 to 18:00 | |
| Dynamic BPM is on the horizon, but what is it and how will it change the way processes are designed and managed? This session will explore dynamism and how it allows BPM to increase enterprise agility — the ability to sense and respond to change. |
Monday
18:00 to 20:00 | |
Monday
18:30 to 19:15 | |
| Cloud. Collaboration. Mobility. These are the hallmarks of next-generation BPM applications. As a process professional, they are the things you need to be thinking about.
Get prepared through these interactive learning lab sessions focused on the new frontier of BPM technology. A live BPM suite demonstration will illustrate how to incorporate the latest social capabilities into your process solutions. Explanation and guidance from session leader Malcolm Ross will connect the dots between these technology innovations and the process improvements they enable.
This 45 minute learning lab will explore how to turn social BPM theory into action and offer suggestions for:
• Using social BPM to accelerate process improvement
• Connecting and uniting your mobile workforce through process
• Increasing process participation throughout all levels of your organization
• Focusing on process innovation by hosting your BPM applications in the cloud
Learn what you need to know to be on the leading edge of BPM innovation and be part of the process.
Mr. Ross, an established BPM expert and thought leader, has been implementing BPM projects for more than 10 years. His real-world experience and technology expertise will help you cut through the noise and understand how to truly leverage the value of social BPM.
**Be one of the first 15 people to register for the learning labs and be entered into a raffle for an Apple iPad to be awarded during the session.
Light appetizers and beverages will be served, and time will be provided for Q&A and networking with fellow workshop participants.
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Tuesday
07:15 to 08:00 | |
| Cloud. Collaboration. Mobility. These are the hallmarks of next-generation BPM applications. As a process professional, they are the things you need to be thinking about.
Get prepared through these interactive learning lab sessions focused on the new frontier of BPM technology. A live BPM suite demonstration will illustrate how to incorporate the latest social capabilities into your process solutions. Explanation and guidance from session leader Malcolm Ross will connect the dots between these technology innovations and the process improvements they enable.
This 45 minute learning lab will explore how to turn social BPM theory into action and offer suggestions for:
• Using social BPM to accelerate process improvement
• Connecting and uniting your mobile workforce through process
• Increasing process participation throughout all levels of your organization
• Focusing on process innovation by hosting your BPM applications in the cloud
Learn what you need to know to be on the leading edge of BPM innovation and be part of the process.
Mr. Ross, an established BPM expert and thought leader, has been implementing BPM projects for more than 10 years. His real-world experience and technology expertise will help you cut through the noise and understand how to truly leverage the value of social BPM.
**Be one of the first 15 people to register for the learning labs and be entered into a raffle for an Apple iPad to be awarded during the session.
Light appetizers and beverages will be served, and time will be provided for Q&A and networking with fellow workshop participants
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Tuesday
07:30 to 16:45 | |
Tuesday
08:00 to 09:00 | |
| BPM has far-reaching effects on skills, staffing, capabilities and organizational models. Many companies lack all of these capabilities, and may need to turn to external service providers for help. |
Tuesday
08:00 to 09:00 | |
| While many organizations have had successful BPM projects, establishing BPM as an ongoing organizational development program is difficult. We’ll help you advance your BPM maturity in the absence of well-accepted methodologies, certifications, curricula, best practices, metrics and benchmarks. |
Tuesday
08:00 to 09:00 | |
| Three interrelated themes are converging on your organization, but you may not even be aware of the implications. These themes all have one thing in common: your current practices must change. |
Tuesday
08:00 to 09:00 | |
| So often, clients come with a predetermined solution. It may be new technology, process improvement, or organizational change, but it’s hard to say ‘no’ when a decision has been made for you. This workshop provides a time-tested model for: |
Tuesday
09:15 to 09:45 | |
Tuesday
09:15 to 09:45 | |
| BPM is evolving from a traditional focus on cost reduction to also increasing revenue. While BPM will continue to help enterprises improve their bottom lines, it will also help them recognize revenue opportunities and improve their top-line.
In this session you will learn about RPM, the next phase in BPM, which helps companies reduce cost and increase revenue. |
Tuesday
09:15 to 09:45 | |
| The most compelling successes with BPM are created in closest proximity to the business, where pragmatism along with the right tools address client's challenges, objectives and opportunities. We will share tangible examples of how we collaborate with our clients to create real, sustainable value from Business Process Management. |
Tuesday
09:15 to 09:45 | |
| Microsoft Visio 2010 and SharePoint 2010 added powerful new features for process management. This session will cover practical examples of how customers are benefitting from the new capabilities by using BPMN, automating and visualizing processes using SharePoint Workflow and improving process collaboration and agility. |
Tuesday
09:45 to 10:15 | |
Tuesday
09:50 to 10:10 | |
| Just about every BPM technology vendor is offering their software “in the cloud” or claiming that their software is cloud-enabled. This session gives an overview of the convergence of cloud and BPM. |
Tuesday
10:15 to 11:15 | |
| BPM technologies abound: workflow, business process modeling, business activity monitoring, business rules management systems, business process management systems and the list goes on. This session explores the questions: |
Tuesday
10:15 to 11:15 | |
| Business process needs, vendor consolidation, suite innovation and new use cases have increased content management complexity and potential. In the wake of this transformation, Gartner sees four worlds of ECM emerging: Transactional, Social, Online and Infrastructure Content Management. |
Tuesday
10:15 to 11:15 | |
| Business scenarios, policies and rules will represent management direction and governance in the age of pattern-based strategies. Business rules are the outcome of modeling and direct the adaptation of key decisions. |
Tuesday
10:15 to 11:15 | |
| Using examples from their award winning e-Learning and serious gaming products PMI will facilitate an interactive and fun journey mapping the value stream of a pizza restaurant run by Luigi and his wife Carlotta. This is used to give participants an appreciation of value stream mapping using a number of simple tools and techniques: |
Tuesday
11:30 to 12:00 | |
