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Wednesday, 25 February 2009
11:40-12:40 | |
Speaker: Derek Miers
Location: Westbourne 1, Level -1
Session Type: End-User Case Study Session
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 Understanding process modeling is one thing, but it doesn’t help identify and design the relationships between processes. This session will explore the current state of the art with regard to defining and designing an appropriate process architecture.
*You must be registered as a "Day 3" attendee to attend the sessions on Wednesday 25 February. If you have any questions about your registration status or would like to upgrade, please contact the Gartner Registration team on +44 (0)208 8792430, or emea.registration@gartner.com.
Alternatively, please visit the Registration Desk in the Nine Kings Foyer on-site. |
Key Issues:
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- Why is a process architecture important?
- What are the traditional approaches to process architecture? Where do they excel and where are the deficiencies?
- Different levels of process maturity and how they relate to the architecture in use?
- Selling effective process architecture to the strategy group, the BPM CoE, the PMO or the EA group.
- Techniques for process architecture.
- Functional decomposition and its pitfalls.
- Black magic.
- A business services approach – how to define business services that deliver exceptional customer experiences.
- RIVA – using the unit of work analysis to define the essential processes for the firm.
- The case handling design pattern.
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