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Tuesday
05:30 PM - 07:00 PM | |
| Cloud. Collaboration. Mobility. These are the hallmarks of next-generation BPM applications. As a process professional, they are the things you need to be thinking about.
Get prepared through this interactive pre-conference workshop on the new frontier of BPM technology. A live BPM suite demonstration will illustrate how to incorporate the latest social capabilities into your process solutions. Explanation and guidance from session leader Malcolm Ross will connect the dots between these technology innovations and the process improvements they enable.
This 90 minute workshop will explore how to turn social BPM theory into action and offer suggestions for:
• Using social BPM to accelerate process improvement
• Connecting and uniting your mobile workforce through process
• Increasing process participation throughout all levels of your organization
• Focusing on process innovation by hosting your BPM applications in the cloud
Learn what you need to know to be on the leading edge of BPM innovation and be part of the process.
Mr. Ross, an established BPM expert and thought leader, has been implementing BPM projects for more than 10 years. His real-world experience and technology expertise will help you cut through the noise and understand how to truly leverage the value of social BPM.
**Be one of the first 20 people to register for the workshop and be entered into a raffle for an Apple iPad to be awarded during the workshop.
Light appetizers and beverages will be served, and time will be provided for Q&A and networking with fellow workshop participants. |
Tuesday
05:30 PM - 07:00 PM | |
| Whether you are embarking on your first project or launching a new one, picking the right project and building the right plan are key. In this interactive session we will cover the selection and justification of the BPM initiative. We will then focus on how to rapidly deliver a solution through a user-driven approach to process visualization, collaboration and application design.
Each attendee will receive the Getting Started with BPM Toolkit, consisting of the steps and templates to walk you through a process discovery, validation and solution design.
Attendees will learn how to :
- Identify key aspects of a project that make it ripe for process automation
- Build a business justification for a project
- Leverage mapping and collaboration tools such as Visio and SharePoint to document and validate processes
- Design user-centric BPM applications that improve manager visibility and worker productivity
All attendees will receive a free trial copy Microsoft Visio Premium 2010 and full copy of analyst View, Global 360’s simulation plug-in tool for Visio.
Light appetizers and beverages will be served and time for Q&A and networking with fellow workshop participants will be available. We look forward to seeing you! |
Wednesday
09:30 AM - 12:00 PM | |
| Learn how to translate process information into BPMN diagrams that are complete and correct, consistently structured, and expressive of key exception paths, all essential to effective sharing across the business or between business and IT. Learn a prescriptive methodology and modeling conventions, aided by unique “BPMN method and style” validation tool. This hands-on workshop focuses on non-executable BPMN models used for documentation, analysis, and requirements specification. It requires disciplined thinking and attention to detail, but no technical background or skill. Participants will learn practical techniques for creating models that can be viewed at different levels of detail to meet the needs of a broad spectrum of stakeholders. Visio Premium 2010 is a prerequisite; a free 60-day trial is available at http://visiotoolbox.com/2010/trial-downloads.aspx.
(Limited Seating. Pre-Registration Required) |
Wednesday
09:45 AM - 10:45 AM | |
| Sustaining BPM in an organization requires building the competency and having a vision about how BPM will function within the enterprise. Lincoln Trust was able to deliver 120 percent return on investment (ROI) in the first year of its BPM program. As a result, BPM is now the way the organization works. Attend this session to hear Lincoln Trust discuss how BPM competencies have been incorporated into the decision-making and collaboration activities of executives, managers, and workers.
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Wednesday
09:45 AM - 10:45 AM | |
| Hear other BPM practitioners talk about which methodologies were most useful in their BPM projects, and which ones just got in the way. |
Wednesday
09:45 AM - 10:45 AM | |
| You’ve made considerable investments in applications to support your business processes and along comes BPM. This session identifies best practices for using BPM disciplines and technologies along with your enterprise and legacy applications to improve process performance, quality, and transparency. |
Wednesday
09:45 AM - 10:45 AM | |
| Event processing helps companies run faster, and in-line analytics help companies run smarter. |
Wednesday
11:00 AM - 12:00 PM | |
| Governance is the allocation of decision rights and the required processes, policies and procedures for the successful implementation of those decisions.
Understanding and leveraging business governance is key for ensure BPM efforts are successful and are in-line with business strategy and operations. In this discussion, participants will explore the relationship between business governance and IT governance, and their respective impact on BPM.
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Wednesday
11:00 AM - 12:00 PM | |
| One key element of master data management (MDM) projects is to create a defined process for creating and changing master data in applications. Large organizations often want to automate these processes so they can be completed quickly and accurately, despite the many people from around the world who may be involved. This creates a great opportunity for MDM – what has your organization done with MDM and BPM? |
Wednesday
11:00 AM - 12:00 PM | |
| While many organizations have had successful BPM projects, establishing BPM as an ongoing organizational development program is difficult. We’llhelp you advance your BPM maturity in the absence of well-accepted methodologies, certifi cations, curricula, best practices, metrics and benchmarks. |
Wednesday
11:00 AM - 12:00 PM | |
| Discover what innovative solutions organizations are achieving using BPM technology. Join in on the discussion between Gartner and five leading solution providers as they share real-world examples of BPM technology at its best. |
Wednesday
03:15 PM - 04:15 PM | |
| Spreading the benefits of BPM on a large scale requires demonstrating success and reinvesting returns in deepening the level of process improvement habits and skills. UPS leveraged its considerable expertise in optimizing its package delivery, supply chain, and freight services by applying this discipline to transforming the processes within its 1,200-person Shared IT Services organization. These efforts produced 10-15% savings.
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Wednesday
03:15 PM - 04:15 PM | |
| Many organizations leverage process improvement for cost cutting and this is a staple for continued existence; however the best processes exhibit innovation for organizations and constituents. Maximus, an $831 million provider of business process outsourcing services to government health and human services agencies will explain its innovative use of process intelligence and process simulation, as well as approach to fostering BPM adoption in its own and its clients’ workforces.
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Wednesday
03:15 PM - 04:15 PM | |
| Business capability modeling is a powerful vehicle for uniting IT and business. In this presentation/case study, attendees will explore how business capability modeling can be used to enhance BPM, and collaborate with peers to create business capability models by industry. |
Wednesday
04:30 PM - 05:30 PM | |
| Industrial age processes focused on structured work. But the Industrial Economy is finally running out of gas, giving way to a new age where knowledge contained in the brains of everyone can be interconnected. People can now collaborate like never before and this has profound implications for every process. In fact, web is changing the deep structures and architecture of the corporation and how we innovate, create goods and services and engage with the world. Talent can be inside but also outside.
In fact, we need to rethink and rebuild many of the organizations and institutions that have served us well for decades, even centuries, but are no longer able. Evidence is mounting that traditional economic and social pillars of the industrial age have come to the end of their life cycle. How must our institutions change for a new century, new media, new generation and a new economy? How does knowledge work and collaboration the business process? How can find companies find the leadership for this rethinking of their modus operandi? |
Thursday
07:30 AM - 08:30 AM | |
| We explore how banks and investment services firms are deploying BPM technologies today, and what their expectations are for its use in relation to changing business requirements, and underlying industry architectural trends. This use is extending from the current focus on human-based processes, to embrace the execution of complex, dynamic automated workflows, and situational awareness and response. Findings and best practices may be applicable to other industries. |
Thursday
07:30 AM - 08:30 AM | |
| Defense and domestic agencies are still struggling with getting more value for money from their BPM investments and integrating lean thinking with process innovation and modernization. Finding the right sponsor, managing stakeholders and driving change, blending BPM with legacy and program modernizations, and the outlining process journey will be critical success factors for today's BPM projects. This session will review cases with successful outcomes and lessons learned to provide insight into how to drive more ROI and workforce change from BPM. |
Thursday
08:45 AM - 09:45 AM | |
| The US Department of Defense (DoD) is leading the way by developing a common vocabulary to improve SOA system design to allow consistent collaboration between Business and IT. The office of the Business Mission Area Chief Architect and CTO, within the Office of the Deputy Chief Management Officer (DCMO), has been at the forefront of efforts to develop a unified vocabulary that will make it easier for business users to describe their requirements to systems architects and designers. With a better understanding of those requirements, designers and engineers can use best practices and basic building blocks known as Primitives, a common language and design patterns, and Style Guide, to build the systems that users actually need, reducing costs, duplication and waste. By aligning The Department of Defense Architecture Framework 2.0 (DoDAF 2.0) with Business Process Modeling Notation 2.0 (BPMN 2.0) and partnering with Industry, the Office of the DCMO is accelerating the adoption of these standards to improve government agility.
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Thursday
08:45 AM - 09:45 AM | |
| What percentage of your process implementation objectives are based on people doing their jobs differently? Even with the most beautifully designed business processes, people are the heart of successful change. Change Management as a discipline provides a standard process and set of tools to make sense of the people side of change. Prosci presents best practices in Change Management taken from ongoing research with 2000+ organizations over the past 12 years. In this keynote presentation, a Prosci Master Instructor will provide insight into the most important reasons for doing change management – achieving business results, realizing return on investment, and mitigating the risk of negative impact to the business. |
Thursday
09:45 AM - 11:45 AM | |
| Dive deeper into Prosci’s best practices research and learn what organizations around the world have to say about getting started with change management. A Prosci Master Instructor will shed light on the science of effectively managing the people side of change, including research results, practical tools and easy-to-use models. A Best Practices audit exercise will help participants understand how their own organizations and projects measure up to industry standards, where the gaps are, and how to move forward with more effective change management. The speaker will engage the audience with a combination of presentation, interactive exercises, stories, examples and handouts to take away. |
Thursday
10:00 AM - 10:30 AM | |
| BPM delivers transformational value – but only if you can build the business case and organizational consensus needed to get started. Doing this requires a lot more than merely justifying the cost. You must secure executive sponsorship, get IT and the business side on board, assemble the right team, assess the organizational impact of change, and the list goes on.
John Verburgt and Brian Toba from the Chicago Mercantile Exchange (CME Group) will deliver a real-world case study on the “what” and “how” of building the BPM business case, including:
• Achieving the delicate balance needed to create BPM consensus across the business
• Defining the skill sets and representation needed for your “A” team
• Identifying a “quick win” project, while also setting your program up for bigger, longer-term value
• Selecting the right BPM platform based on business and technology requirements
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Thursday
10:00 AM - 10:30 AM | |
| Many companies initially kick off BPM initiatives as part of a process and/or application standardization effort. Why do organizations standardize processes? What are the benefits? What kind of governance and organization is required? |
Thursday
10:00 AM - 10:30 AM | |
| Business rules are becoming a first class objects to manage in an agile world. Just what works to instrument and manage rule driven processes/applications and services? |
Thursday
10:00 AM - 10:30 AM | |
| A BPMS is the best composition environment for BPM initiatives. But buyers are finding it impossible to distinguish among products because they are increasingly based on open standards (e.g., BPMN). We'll share best practices and decision frameworks for evaluating BPMS products. |
Thursday
10:00 AM - 10:30 AM | |
| Just how quickly can organizations respond to emerging challenges? Once patterns have been recognized and decisions modeled and made, is it realistic to expect dynamic change even if the technology base is there for rapid change? These issues and more around using rules to facilitate flexibility will be discussed.
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Thursday
10:45 AM - 11:45 AM | |
| Many organizations approach BPM without a plan. If you don’t know where you want to go, how will you know when you get there? |
Thursday
10:45 AM - 11:45 AM | |
| Leading defense and domestic agencies organizations have adopted BPM strategies and business programs with projects, while the majority of this sector continues to explore, study and pilot BPM approaches, tools and execution efforts. This interactive round table session will allow participants to discuss lessons learned and challenges from past and current BPR efforts and steps required for delivering success. |
Thursday
10:45 AM - 11:45 AM | |
| This roundtable will provide a structured setting for business and IT professionals from banks and investment services firms to explore their approaches to BPM and implementation of BPM technologies. The ability to benchmark BPM strategies against those of fellow industry participants and the sharing of current challenges and learned best practices will be enabled. |
Thursday
10:45 AM - 11:45 AM | |
| Case management captures the backward-and-forward nature of human interaction to reach a specific outcome. Is case management a business process pattern best handled by BPM technologies? Or is case management primarily an enterprise content management issue? Join Gartner BPM, ECM, and vertical industry analysts for a lively panel discussion about whether process or content is king when it comes to case management.
Case management is a complex process type. This panel discussion is about how to better manage case work - whatever your industry. |
Thursday
10:45 AM - 11:45 AM | |
| BPA for the masses, social BPM are these real trends or just more cloud hype? Do they help business and IT collaborate – or do they just get in the way? Or will BPM technologies delivered via platform as a service deliver the most benefits to organizations’ BPI initiatives? Who is using BPM PaaS, and why? This session provides examples of organizations using BPM modeling in the cloud as well as BPM PaaS and offers you an opportunity to hotly debate the future of BPM in the cloud.
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Thursday
01:45 PM - 04:45 PM | |
| This workshop introduces the decision management approach and critical decisioning technologies such as predictive analytics and business rules. Working collaboratively with James Taylor, the leading expert on decision management, attendees will find the decisions in their own processes. Maximizing work time and minimizing lectures, this workshop:
- Introduces the business discipline of decision management
- Classifies and describes the decisions in attendee's processes
- Designs and categorizes these decisions
- Discusses the effective application of business rules and advanced analytics to these decisions
(Limited Seating. Pre-Registration Required) |
Thursday
04:15 PM - 04:45 PM | |
| This session identifies the ten BPM technologies most commonly used in BPM initiatives and explains how each supports the business process improvement cycle and BPM levels of maturity. |
Thursday
04:15 PM - 04:45 PM | |
| Business Activity Monitoring delivers alerts and situation awareness to business users in real-time. It is a natural integration of analytics and process management. Come to discuss plans, examples and opportunities of BAM in your environment. What have you learned? What are your problems? |
Thursday
04:15 PM - 04:45 PM | |
| Case management is one of the most complex process styles. Challenges of managing these typically customer-facing workflows has captured the attention of many technology and solution providers: BPM suites, ECM suites, CRM apps, ISVs, and systems integrators. Review their approaches to better coordinate and manage case work whatever your industry. |
Thursday
04:15 PM - 04:45 PM | |
| Business Process Management can deliver significant benefits to the organization. Implementing BPM however can be challenging. To make BPM implementation successful, selection of an appropriate methodology is key. To date a single overarching methodology that accomplishes all that is needed for every BPM project is more a theoretical ideal than a practical reality. Gartner recommends taking a “methodology toolbox” approach for delivering BPM success. |
Thursday
04:15 PM - 04:45 PM | |
| Case study on how Allianz Life transformed its licensing, contracting and appointment processes for it customers (broker dealers, registered reps, agents) from a manual, paper intensive process, duplicated within business units, to a single systems platform that provides an enterprise operational business processing interface. This presentation will discuss how Allianz Life business and IT partnered with multiple strategic vendors to deliver a solution using business process management and vendor solutions to reduce operational costs and allow for off shore processing of licensing, contracting and appointment tasks for all areas of the enterprise in a single manner for all lines of business. |
Thursday
05:00 PM - 06:00 PM | |
| BPM is a symphony, harmonically coordinating the resource interactions that define how your business does what it does, and distinguishing your company from others. This five-year scenario highlights how BPM disciplines and technologies will evolve beyond the traditional focus on operational excellence and toward adaptive processes. |
Friday
07:30 AM - 08:15 AM | |
| US healthcare faces a mandate to become accountable for cost and quality of care. Meeting it requires addressing these key issues: |
Friday
07:30 AM - 08:15 AM | |
| Insurers are still struggling with getting more value from their BPM investments and balancing tradition with process modernization. Managing and driving change, blending BPM with legacy modernization, and outlining process variations based upon role and user will be critical success factors for BPM projects. This session will review lessons learned and provide insight into how to drive more ROI from BPM. |
Friday
08:30 AM - 09:00 AM | |
| This session introduces the Gartner BPM Maturity Model and drills down into the organizational, process, and technology competencies that need to be in place to progress from level 1 to level 3 BPM maturity. |
Friday
08:30 AM - 09:00 AM | |
| Now is the time to step-up an proactively take-on articulating the business value of BPM. If your organization has not fully delivered or communicated the value of BPM, don't panic. Use today's business and economic turmoil to focus and refine BPM efforts so they have a real and profound impact on business optimization, growth and transformation. |
Friday
08:30 AM - 09:30 AM | |
| To evolve to the real-time, collaborative vision of stages 4-5 of BPM maturity, organizations must be able to directly connect process activity and outcomes to the bottom line. This is an interesting, yet challenging stage of the BPM maturity journey, often requiring the use of new best practices, metrics and enabling technology. This panel of advanced practitioners will provide real-world insight into how their organizations found measurable success by linking process behavior and activity to key corporate goals. |
Friday
08:30 AM - 10:15 AM | |
| In this workshop we will discuss the need for a BPCC and you will work through a plan to initiate and continue to support your business process management effort. Best attended by those already engaged in a BPM project and looking to take it to the next level.
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Friday
09:00 AM - 09:30 AM | |
| BPM changes the way in which business and IT work together. Many organizations will need to turn to external service providers for expertise in organization and change management, process analysis and optimization, and technologies. |
Friday
09:00 AM - 09:30 AM | |
| To support efforts to improve efficiencies and drive service excellence, the UPS Shared Services group identified that a formal BPM platform was needed to aid in addressing a number of process and service challenges while driving change for enhanced business value and alignment. These challenges included identifying and quantifying precisely “what our people do” through process automation, modeling, and optimization; improving workload management and resource planning; defining, measuring and managing service; and optimizing the cost-to-serve model.
Derrick Hill, TSG Process Manager at UPS, will describe how the company achieved these results utilizing only internal resources without the aid of outside vendor professional services consultants.
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Friday
10:30 AM - 11:30 AM | |
| Panelists from the Gartner BPM Conference Advisory Council are also BPM summit alumni. In this panel they share their real-life insights into what you need to do to make your first BPM project successful. |
Friday
10:30 AM - 11:30 AM | |
| The bottom line for process improvement is surrounded by solid goals and metrics to measure end-to-end process improvement, as well as functional excellence. This State Tax agency needed to resolve more than 400,000 exception filings in a timely fashion without adding headcount. The department was able to reduce exception cycle time by 60 percent with BPM, and was able to save over $1 billion.
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Friday
10:30 AM - 11:30 AM | |
| The Carphone Warehouse Group plc is made up of Carphone Warehouse - Europe’s leading independent retailer of mobile phones & services with over 2,400 stores in 9 countries – and Best Buy Europe a 50% joint venture with Best Buy. Retail operations varied from store to store, employee turnover was high, and the company wanted to shift from compensation based on sales to compensation based on customer satisfaction. Winner of the 2011 Gartner BPM Excellence award for Leveraging BPM Technology, Carphone Warehouse and Best Buy Europe have used a cloud-based BPM platform to deploy 1800 processes in 8 months to 7000 employees. The result vastly improved customer satisfaction, up 25% within 90 days of deployment.
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Friday
10:30 AM - 11:30 AM | |
| In a debate format, analysts will offer examples and best practices for adopting analytics, rules and events in process improvement initiatives. Analytics that are continuous; rules that are explicit and managed; and events that are formally identified and designed lead to better business processes.
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Friday
11:00 AM - 11:30 AM | |
| We'll address the questions about functionality, governance, deployment strategies, cost management and strengths and weaknesses that have accompanied SharePoint 2010's release. |