Michele Cantara
Bullet   EVENTS
Research VP, Gartner
Michele Cantara
Michele Cantara covers roles, skills, consulting, outsourcing, and multiple cloud topics relating to business process management and improvement. She also covers process templates and their role in a Pace-Layered Application Strategy. With Gartner for 12 years, Ms. Cantara has more than 30 years of experience in the IT industry. At Digital Equipment Corporation, Ms. Cantara was a product manager in the systems engineering and systems integration. In this capacity she launched a model-driven application development and integration platform for manufacturing, financial services, and utilities industry applications and its (pre-UML) process modeling methodology. While at Digital and later Compaq, Ms. Cantara also managed a portfolio of CRM services, as well as Microsoft-centric consulting and SI services.
SESSIONSLATEST RESEARCH
5 Sessions
Show Descriptions
Wednesday
Wednesday
08:20 AM - 08:45 AM
Gartner Welcome Address
Speakers: Betsy Burton, Michele Cantara, John Dixon, Elise Olding
Session Type: Keynote Session
Location: Grand Ballroom V-VI
ID: K1a
Join conference chair Michele Cantara and the program track chairs as they open the BPM Summit by announcing the 2011 BPM Excellence Award winner and provide highlights from their program tracks.
Wednesday
03:15 PM - 04:15 PM
Building Skills in the Critical Roles Needed for Business Process Management
Speaker: Michele Cantara
Session Type: Track Session
Location: Grand Ballroom V
ID: A3
Tracks: A, Business, Foundation, Tactical
You need to sign on to be able to download session documents.BPM10-A3-bpm10-a3.pdf
Business process management (BPM) has far-reaching effects on skills, staffing, capabilities and organizational models. Many companies lack all of these capabilities, and may need to turn to external service providers for help.
Thursday
Thursday
10:45 AM - 11:45 AM
Debate: 2014 - Which BPM Technology Has Staying Power in the Cloud?
Speakers: Michele Cantara, David Norton
Moderator: Bill Gassman
Session Type: Debate
Location: Grand Ballroom VII-IX
ID: C5
Tracks: C, Business, IT, Advanced, Strategic
You need to sign on to be able to download session documents.BPM10-C5-bpm10-c5.pdf
BPA for the masses, social BPM are these real trends or just more cloud hype? Do they help business and IT collaborate – or do they just get in the way? Or will BPM technologies delivered via platform as a service deliver the most benefits to organizations’ BPI initiatives? Who is using BPM PaaS, and why? This session provides examples of organizations using BPM modeling in the cloud as well as BPM PaaS and offers you an opportunity to hotly debate the future of BPM in the cloud.
Friday
Friday
09:00 AM - 09:30 AM
Rapid Fire: Obtaining BPM Expertise From External Service Providers
Speaker: Michele Cantara
Session Type: Rapid-Fire Session
Location: Grand Ballroom V
ID: A7b
Tracks: A, Business, IT, Foundation, Tactical
You need to sign on to be able to download session documents.BPM10-A7b-bpm10-a7b.pdf
BPM changes the way in which business and IT work together. Many organizations will need to turn to external service providers for expertise in organization and change management, process analysis and optimization, and technologies.
Friday
10:30 AM - 11:30 AM
Roundtable: The Carphone Warehouse / Best Buy Europe Shares Best Practices in Leveraging BPM Technology (please stop by the One-on-one scheduling desk to register) BPM Excellence Award Winner
Speaker: Steven Schofield
Moderator: Michele Cantara
Session Type: Roundtable
Location: Dover B
ID: AUR16
Tracks: Business, IT, Foundation, Intermedia, Tactical
The Carphone Warehouse Group plc is made up of Carphone Warehouse - Europe’s leading independent retailer of mobile phones & services with over 2,400 stores in 9 countries – and Best Buy Europe a 50% joint venture with Best Buy. Retail operations varied from store to store, employee turnover was high, and the company wanted to shift from compensation based on sales to compensation based on customer satisfaction. Winner of the 2011 Gartner BPM Excellence award for Leveraging BPM Technology, Carphone Warehouse and Best Buy Europe have used a cloud-based BPM platform to deploy 1800 processes in 8 months to 7000 employees. The result vastly improved customer satisfaction, up 25% within 90 days of deployment.