Janelle B. Hill
Bullet   EVENTS
VP Distinguished Analyst, Gartner
Janelle B. Hill
Janelle Hill is a world-renowned expert in business process management (BPM) and its enabling technologies. As a Gartner Analyst, Ms. Hill helps clients apply BPM competencies (such as process modeling, process analysis, process performance measurement, process design and process governance) and technologies to their processes to achieve operational excellence and agility. Firsthand business and IT experience in multiple industries (automotive, telco, insurance, publishing), combined with more than 12 years of sales and marketing experience at technology providers, gives her a balanced and pragmatic perspective on what works and what does not. With 25 years of industry experience, Ms. Hill continues to enjoy helping clients use technology to deliver better business outcomes. She is also a thought leader behind Gartner's ITScore for BPM Maturity and has worked with all levels of business and IT leaders to plan and implement their BPM maturity journey. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on BPM.
SESSIONSLATEST RESEARCH
7 Sessions
Show Descriptions
Wednesday
Wednesday
11:00 AM - 12:00 PM
Advancing Business Process Management Maturity
Speaker: Janelle B. Hill
Session Type: Track Session
Location: Grand Ballroom VI
ID: B2
Tracks: B, Business, IT, Intermedia, Strategic
You need to sign on to be able to download session documents.BPM10-B2-bpm10-b2.pdf
While many organizations have had successful BPM projects, establishing BPM as an ongoing organizational development program is difficult. We’llhelp you advance your BPM maturity in the absence of well-accepted methodologies, certifi cations, curricula, best practices, metrics and benchmarks.
Wednesday
03:15 PM - 03:45 PM
Gartner BPMS MQ
Speaker: Janelle B. Hill
Session Type: Gartner Theater Presentations
Location: Harborside Ballroom
ID: GT1
You need to sign on to be able to download session documents.BPM10-GT1-bpm10-gt1.pdf
Organizations launching business process management (BPM) initiatives encounter scores of BPM suite (BPMS) vendors offering “BPM solutions.” We'll look at the current and future vendor landscapes, and help you select vendors and products.
Thursday
Thursday
10:00 AM - 10:30 AM
Rapid Fire:Best Practices for Selecting a Business Process Management Suite
Speaker: Janelle B. Hill
Session Type: Rapid-Fire Session
Location: Grand Ballroom VI
ID: B4
Tracks: B, IT, Intermedia, Tactical
You need to sign on to be able to download session documents.BPM10-B4-bpm10-b4.pdf
A BPMS is the best composition environment for BPM initiatives. But buyers are finding it impossible to distinguish among products because they are increasingly based on open standards (e.g., BPMN). We'll share best practices and decision frameworks for evaluating BPMS products.
Thursday
10:45 AM - 11:45 AM
The Great Case Management Debate
Speakers: Toby Bell, Kimberly Harris-Ferrante, Janelle B. Hill
Session Type: Debate
Location: Grand Ballroom VI
ID: B5
Tracks: B, Business, IT, Intermedia, Tactical
You need to sign on to be able to download session documents.BPM10-B5-bpm10-b5.pdf
Case management captures the backward-and-forward nature of human interaction to reach a specific outcome. Is case management a business process pattern best handled by BPM technologies? Or is case management primarily an enterprise content management issue? Join Gartner BPM, ECM, and vertical industry analysts for a lively panel discussion about whether process or content is king when it comes to case management.

Case management is a complex process type. This panel discussion is about how to better manage case work - whatever your industry.
Thursday
04:15 PM - 04:45 PM
Rapid Fire: BPM Technology Overview: What Do You Use When?
Speaker: Janelle B. Hill
Session Type: Rapid-Fire Session
Location: Grand Ballroom V
ID: A6
Tracks: A, Business, IT, Foundation, Tactical
You need to sign on to be able to download session documents.BPM10-A6-bpm10-a6.pdf
This session identifies the ten BPM technologies most commonly used in BPM initiatives and explains how each supports the business process improvement cycle and BPM levels of maturity.
Thursday
05:00 PM - 06:00 PM
The BPM Scenario: From Operational Excellence to Resilient Processes
Keynote Speaker: Janelle B. Hill
Session Type: Keynote Session
Location: Grand Ballroom V-VI
ID: K4
Tracks: Business, IT, Advanced, Foundation, Intermedia, Strategic
You need to sign on to be able to download session documents.BPM10-K4-bpm10-k4.pdf
BPM is a symphony, harmonically coordinating the resource interactions that define how your business does what it does, and distinguishing your company from others. This five-year scenario highlights how BPM disciplines and technologies will evolve beyond the traditional focus on operational excellence and toward adaptive processes.
Friday
Friday
08:30 AM - 09:00 AM
Rapid Fire:The Early Stages of BPM Maturity
Speaker: Janelle B. Hill
Session Type: Rapid-Fire Session
Location: Grand Ballroom V
ID: A7a
Tracks: A, Business, IT, Foundation, Strategic, Tactical
You need to sign on to be able to download session documents.BPM10-A7a-bpm10-a7a.pdf
This session introduces the Gartner BPM Maturity Model and drills down into the organizational, process, and technology competencies that need to be in place to progress from level 1 to level 3 BPM maturity.