Kimberly Harris-Ferrante
Bullet   EVENTS
VP Distinguished Analyst, Gartner
Kimberly Harris-Ferrante
Kimberly Harris-Ferrante is a vice president and distinguished analyst in Gartner Research, where she is responsible for monitoring the business and technology trends within the property and casualty and life insurance industries. She specializes in strategies and technologies in the global insurance sector for distribution, customer relationship management, exception-based underwriting, policy administration, claims management and administration, business process management, business intelligence, and infrastructure management and optimization. She is an active participant in Gartner's outsourcing research and chief of research for the industries practice within Gartner.
SESSIONSLATEST RESEARCH
4 Sessions
Show Descriptions
Thursday
Thursday
10:45 AM - 11:45 AM
The Great Case Management Debate
Speakers: Toby Bell, Kimberly Harris-Ferrante, Janelle B. Hill
Session Type: Debate
Location: Grand Ballroom VI
ID: B5
Tracks: B, Business, IT, Intermedia, Tactical
You need to sign on to be able to download session documents.BPM10-B5-bpm10-b5.pdf
Case management captures the backward-and-forward nature of human interaction to reach a specific outcome. Is case management a business process pattern best handled by BPM technologies? Or is case management primarily an enterprise content management issue? Join Gartner BPM, ECM, and vertical industry analysts for a lively panel discussion about whether process or content is king when it comes to case management.

Case management is a complex process type. This panel discussion is about how to better manage case work - whatever your industry.
Thursday
04:15 PM - 04:45 PM
Allianz Life Case Study: Improving Processes You No Longer Run
Speaker: Mark Cramer
Moderator: Kimberly Harris-Ferrante
Session Type: End-User Case Study Session
Location: Grand Ballroom VII-IX
ID: C6
Tracks: C, Business, IT, Advanced, Tactical
You need to sign on to be able to download session documents.BPM10-C6-BPM10-BPM10C6-c6.pdf
Case study on how Allianz Life transformed its licensing, contracting and appointment processes for it customers (broker dealers, registered reps, agents) from a manual, paper intensive process, duplicated within business units, to a single systems platform that provides an enterprise operational business processing interface. This presentation will discuss how Allianz Life business and IT partnered with multiple strategic vendors to deliver a solution using business process management and vendor solutions to reduce operational costs and allow for off shore processing of licensing, contracting and appointment tasks for all areas of the enterprise in a single manner for all lines of business.
Friday
Friday
07:30 AM - 08:15 AM
Power Breakfast: Advancing and Better ROI from BPM in Insurance
Speaker: Kimberly Harris-Ferrante
Session Type: Power Breakfast
Location: Grand Ballroom VII-IX
ID: PB4
Tracks: Business, IT, Advanced, Foundation, Intermedia, Tactical
You need to sign on to be able to download session documents.BPM10-PB4-bpm10-pb4.pdf
Insurers are still struggling with getting more value from their BPM investments and balancing tradition with process modernization. Managing and driving change, blending BPM with legacy modernization, and outlining process variations based upon role and user will be critical success factors for BPM projects. This session will review lessons learned and provide insight into how to drive more ROI from BPM.
Friday
08:30 AM - 09:30 AM
Roundtable: Best Practices and Lessons Learned from BPM in Insurance (please stop by the One-on-one scheduling desk to register)
Speaker: Kimberly Harris-Ferrante
Session Type: Roundtable
Location: Dover A
ID: AUR14
Tracks: Business, Foundation, Intermedia, Tactical
Leading insurers have proceeded with BPM strategies and projects, while mainstream insurers are just starting the journey today. This interactive session will allow participants to discuss lessons learned from BPM projects and steps needed for success.