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Thursday
07:30 AM - 08:30 AM | |
| We explore how banks and investment services firms are deploying BPM technologies today, and what their expectations are for its use in relation to changing business requirements, and underlying industry architectural trends. This use is extending from the current focus on human-based processes, to embrace the execution of complex, dynamic automated workflows, and situational awareness and response. Findings and best practices may be applicable to other industries. |
Thursday
07:30 AM - 08:30 AM | |
| Defense and domestic agencies are still struggling with getting more value for money from their BPM investments and integrating lean thinking with process innovation and modernization. Finding the right sponsor, managing stakeholders and driving change, blending BPM with legacy and program modernizations, and the outlining process journey will be critical success factors for today's BPM projects. This session will review cases with successful outcomes and lessons learned to provide insight into how to drive more ROI and workforce change from BPM. |
Friday
07:30 AM - 08:15 AM | |
| US healthcare faces a mandate to become accountable for cost and quality of care. Meeting it requires addressing these key issues: |
Friday
07:30 AM - 08:15 AM | |
| Insurers are still struggling with getting more value from their BPM investments and balancing tradition with process modernization. Managing and driving change, blending BPM with legacy modernization, and outlining process variations based upon role and user will be critical success factors for BPM projects. This session will review lessons learned and provide insight into how to drive more ROI from BPM. |