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Outsourcing & IT Services Summit

15-16 June 2009
London, UK

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66 Sessions

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Monday

Monday
09:00-09:10

Welcome Address

Speaker: Mike Lafford
Session Type: Keynote - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: P1

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Monday
09:10-09:40

Gartner Keynote: The European Outsourcing and IT Services Scenario: Insight for a Turbulent Market

Speakers: Claudio Da Rold, Ian Marriott
Session Type: Keynote - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: P2

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Monday
09:40-10:30

Gartner Keynote: Multisourcing Today: Techniques for Optimizing Cost Containment and Performance Management

Speakers: Christopher Ambrose, Linda R. Cohen
Session Type: Keynote - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: P3

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Monday
10:30-11:00

Book Signing by Linda Cohen

Location: Lancaster London - Nine Kings Foyer, Level 0

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Monday
10:30-11:00

Refreshment Break in the Solution Showcase

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Monday
11:00-11:45

Panel Discussion: Service Industrialization, Partnerships and Other Market Trends

Speakers: Sam Kingston, Paul Klaver, Stefan Kuiper, Jos Schoemaker
Moderators: Claudio Da Rold, Ian Marriott
Session Type: Keynote - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: P4

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Monday
11:45-12:30

Guest Keynote: Does the IT Department Have a Future?

Speaker: Ade McCormack
Session Type: Keynote - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: P5

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Monday
12:30-13:45

Lunch and Networking for Industry Peer Groups in the Solution Showcase

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Monday
13:45-14:35

Don’t Just Cut Sourcing Costs — Manage Them

Speaker: Cassio Dreyfuss
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: G1
Track: T1

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Monday
13:45-14:35

Data Center Outsourcing and Infrastructure Utility in Europe: The Market, Players and Best Practices

Speaker: Claudio Da Rold
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 1, Level -1
ID: G2
Track: T2

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Monday
13:45-14:35

Outsourcing Contracting: Balance Risk and Speed Using the Right Approach

Speaker: Frank Ridder
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Beech Suite, Level 1
ID: G3
Track: T3

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Monday
13:45-14:35

Chaos to Control: The Emergence of IT Vendor Management

Speaker: Christopher Ambrose
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 2, Level -1
ID: G4
Track: T4

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Monday
13:45-15:15

Practical Outsourcing for Business Outcomes: How to Structure SLAs, OLAs, Penalties and Incentives (pre-registration required - click on the "Register" button or visit the One-on-One booking desk on-site)

Moderators: Jim Longwood, Ian Puddy, Gilbert van der Heiden
Session Type: Analyst/User Roundtable

Location: Lancaster London - Oak 1&2
ID: W1

Monday
14:45-15:15

Solution Provider Session

Session Type: Solution Provider Session - EMEA Summit

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Monday
14:45-15:15

South Africa Calling: T-Systems Provides Complete ICT Services for OMG

Speakers: Paul Klaver, Piet Kleynhans
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 3, Level -1
ID: V1

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Monday
14:45-15:15

Virgin Atlantic Airways & TCS: Making 'IT' Fly

Speaker: Julian Turner
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 1, Level -1
ID: V2

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Monday
14:45-15:15

Sourcing Strategies of a Ministry in a Changing Governmental Environment

Speaker: Stefan Kuiper
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 2, Level -1
ID: V3

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Monday
15:15-15:45

Refreshment Break in the Solution Showcase

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Monday
15:45-16:30

Solvay: True Utility Pricing in a Multi Provider Environment

Speaker: Philippe Panis
Session Type: End-User Case Study - EMEA Summit

Location: Lancaster London - Beech Suite 3, Level 1
ID: U1

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Monday
15:45-16:30

Swiss Railways: Adapting Vendor Management to Embrace a Multi Provider Environment

Speakers: Jochen Decker, Burkhard Schulz
Session Type: End-User Case Study - EMEA Summit

Location: Lancaster London - Westbourne 2, Level -1
ID: U2

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Monday
15:45-16:30

Telecom Italia Software Factory: Reducing Transaction Costs with Effective Sourcing Strategy and Contracting

Speaker: Angelo Solari
Session Type: End-User Case Study - EMEA Summit

Location: Lancaster London - Westbourne 1, Level -1
ID: U3

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Monday
15:45-16:30

Best Practices Panel: Renegotiating Contracts in Tough Economic Times

Speakers: Jim Reed, Lothar Schäfer
Moderators: Ian Mason, Frank Ridder
Session Type: End-User Case Study - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: U7

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Monday
15:45-17:30

Selecting Service Providers in Uncertain Times (pre-registration required - click on the "Register" button or visit the One-on-One booking desk on-site)

Speaker: Robin Wilson
Moderators: Christopher Ambrose, Michael von Uechtritz
Session Type: Analyst/User Roundtable

Location: Lancaster London - Oak 1&2
ID: W2

Monday
16:40-17:30

Picking the Right Country Destination for Offshore Services

Speaker: Ian Marriott
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 1, Level -1
ID: G5

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Monday
16:40-17:30

A Cost Effective Guide to Building and Sourcing Your Global Network

Speaker: Neil Rickard
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Beech Suite, Level 1
ID: G6
Track: T2

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Monday
16:40-17:30

Renegotiation Strategies for Success

Speaker: Helen Huntley
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: G7
Track: T3

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Monday
16:40-17:30

Developing a Vendor Management Program

Speaker: Alexa Bona
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 2, Level -1
ID: G8
Track: T4

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Monday
17:40-18:10

Solution Provider Session

Session Type: Solution Provider Session - EMEA Summit

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Monday
17:40-18:10

A Run(a)way Success: BAA Transformation Journey

Speaker: Kevin Mercer
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 3, Level -1
ID: V4

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Monday
17:40-18:10

A Slowdown Does Not Mean You Have to Slow Your Business Down – Survive and Thrive 2009

Speaker: Myron Hrycyk
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 2, Level -1
ID: V5

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Monday
18:10-20:00

Networking Reception in the Solution Showcase

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Tuesday

Tuesday
08:00-08:50

European Consulting and Integration Scenario: Trends, Decision Making and Best Practices

Speakers: Susanne Matson, Michael von Uechtritz
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 1, Level -1
ID: G10
Track: T2

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Tuesday
08:00-08:50

Contracting in a Globally Sourced World — Understand the Pitfalls and How to Avoid Them!

Speaker: Helen Huntley
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 2, Level -1
ID: G11
Track: T3

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Tuesday
08:00-08:50

Fostering Better Outsourcing Relationships Through Balanced Trust and Control

Speaker: Linda R. Cohen
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: G12
Track: T4

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Tuesday
08:00-08:50

BPO Strategy: What Does Good Look Like?

Speaker: Cathy Tornbohm
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Beech Suite, Level 1
ID: G9
Track: T1

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Tuesday
08:00-09:30

When to Choose SaaS/Cloud Over Traditional IT Offerings (pre-registration required - click on the "Register" button or visit the One-on-One booking desk on-site)

Moderators: Claudio Da Rold, Ben Pring
Session Type: Analyst/User Roundtable

Location: Lancaster London - Oak 1&2
ID: W3

Tuesday
09:00-09:30

Solution Provider Sessions

Session Type: Solution Provider Session - EMEA Summit

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Tuesday
09:00-09:30

Transforming a Legacy ICT Environment

Speaker: Crispin O'Connell
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 2, Level -1
ID: V6

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Tuesday
09:00-09:30

AstraZeneca: Enabling Business Outcomes in Application Outsourcing Through a Global ‘Service Effect’ Arrangement

Speaker: Mark Turner
Session Type: Solution Provider Session

Location: Lancaster London - Westbourne 3, Level -1
ID: V7

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Tuesday
09:30-09:50

Refreshment Break in the Solution Showcase

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Tuesday
09:50-10:40

Practical Realities for 2009 — Adjusting Your Sourcing Strategy for Tough Times

Speaker: Cassio Dreyfuss
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 2, Level -1
ID: G13
Track: T1

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Tuesday
09:50-10:40

Global Sourcing: State of the Market and Future Trends

Speakers: Ian Marriott, Gianluca Tramacere
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Beech Suite, Level 1
ID: G14
Track: T2

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Tuesday
09:50-10:40

The Top Ten Ways to Slash Your Hardware and Software Support Costs

Speaker: Rob Addy
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 1, Level -1
ID: G15
Track: T3

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Tuesday
09:50-10:40

The Practical Approach to Lean, Effective Multisourcing

Speaker: Frank Ridder
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: G16
Track: T4

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Tuesday
09:50-11:40

Are you Paying a Fair Price for a Fair Service? (pre-registration required - click on the "Register" button or visit the One-on-One booking desk on-site)

Moderators: Paul Crossley, Ian Reeves, Chris Smith
Session Type: Analyst/User Roundtable

Location: Lancaster London - Oak 1&2
ID: W4

Tuesday
10:50-11:40

Global Delivery Models in BPO: What is or Should be Offshore, Onshore, or Nearshore in BPO?

Speaker: Cathy Tornbohm
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Beech Suite, Level 1
ID: G17
Track: T1

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Tuesday
10:50-11:40

European Application Services Scenario: Trends, Decision Making and Best Practices

Speakers: Gilbert van der Heiden, Michael von Uechtritz
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 1, Level -1
ID: G18
Track: T2

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Tuesday
10:50-11:40

Contracting for Utility Services: Flexible, Measurable and Now

Speakers: Claudio Da Rold, Neil Rickard
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 3, Level -1
ID: G19
Track: T3

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Tuesday
10:50-11:40

Governance, Due Diligence and Risk in Global Sourcing

Speaker: Jim Longwood
Session Type: Track Session - EMEA Summit

Location: Lancaster London - Westbourne 2, Level -1
ID: G20
Track: T4

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Tuesday
11:50-12:20

Solution Provider Session

Session Type: Solution Provider Session - EMEA Summit

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