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| Track 1: Reassessing Sourcing Strategies for Challenging Times | Sourcing strategies in these challenging times must be fast, realistic, and they must incorporate cost containment and flexibility to cope with business change. This track will demonstrate how sourcing strategy, governance and collaboration between internal and external teams are critical to business success. | T1 |
| Track 2: Marketplace and Providers: Accelerating Your Choices, Minimizing Your Risks | During turbulent times it is vital to understand the market reality and trends, how these trends affect your providers and what new offerings are emerging. New entrants, alternative delivery models and new service offerings require that the services market and the health of the key providers must be constantly reviewed. In this track, we provide Gartner’s views on the European and global IT services market, the providers and their offerings. | T2 |
| Track 3: Negotiating for Cost, Flexibility and Risk Mitigation | The current economy puts contracts under pressure to deliver more flexibility at a lower cost. The integration and co-existence of industrialized/utility IT services and customized, traditional models is a challenge that must be met by effectively structured contracts. In this track we identify negotiation and re-negotiation strategies and terms and conditions, SLAs and performance metrics to take advantage of both alternative and traditional models alike. | T3 |
| Track 4: Managing Sourcing and Vendors | Multisourcing and vendor management require a set of interdependent decisions and processes. Best in class organizations are developing vendor management from a set of procurement tasks to a mature discipline that cross the boundaries of multiple organizational entities. This track will provide the building blocks and practical best practices for evolving sourcing and vendor management into a mature, and more effective discipline. | T4 |
| Virtual Tracks: Business Process Outsourcing | | B |
| Virtual Tracks: Global Sourcing | | G |